Ariyun Cloud construction, operation and maintenance, monitoring
About Aliyun
Aliyun is a cloud computing platform provided by China's Alibaba Group, and is a cloud service positioned as the original Chinese version of the international version, Alibaba Cloud.
Alibaba Cloud offers many service products that are not included in the international version of Alibaba Cloud's lineup, with a total of over 300 service products available.
Alibaba Group operates Alibaba, China's largest e-commerce platform, and Alibaba's services are provided based on the infrastructure of that e-commerce platform
For over 10 years, Alibaba cloud technology has been supporting the infrastructure of the world's largest online shopping event, the Double Eleven Shopping Festival. By utilizing Alibaba Group's innovative technology, the event broke records, supporting one of the world's highest traffic peaks, at 544,000 transactions per second
Alibaba also supports licenses for China's cybersecurity level protection (China's legal regulations regarding data storage locations, data transfers, etc.).
Alibaba Cloud Construction, Operation, Maintenance and Monitoring
Beyond's "AliCloud Cloud Construction, Operation, Maintenance and Monitoring" service provides customers with all-in-one full support, including Alibaba Cloud/server installation, design, construction, migration, and 24/7 operation, maintenance and monitoring technical support.
Beyond specializes in the design and construction of cloud/server environments, as well as 24/7 operation, maintenance, and monitoring for web services and web systems used for games, apps, e-commerce sites, media sites, digital content, and more
Our experts with specialized knowledge and skills in cloud/servers will minimize downtime for your systems and applications, helping you achieve the benefits of reduced operational costs
● Services are provided by Beyond Technology (Shenzhen) Co., Ltd. Beyond
Technology (Shenzhen) Co., Ltd. a wholly owned subsidiary of Beyond in China , handles corporate contracts in China, accepts payments in Renminbi (RMB), and provides technical support in Japanese, Chinese, and English.
◇ China Cloud / Server construction, operation and maintenance
We support the optimization of cloud utilization
- I want to be able to make inquiries whenever I need to, 24 hours a day, 365 days a year.
- I want to be able to contact them using various means, such as phone and chat.
- I want unlimited support inquiries.
- I want technical support with a problem-solving approach.
- I want a timely response to issues that require a quick resolution, such as issues that have a large impact on the system.
- I want advice that takes into account the environment, requirements, and costs.
- I want to avoid unnecessary expenses as much as possible.
- I want to receive knowledge that is well-versed in various clouds and multi-clouds.
- I want to focus on developing my original service and creating business value. ...etc.
Alibaba Cloud Construction, Operation, Maintenance and Monitoring Contents
Cloud/server design, construction
After the infrastructure design is defined, including the number of cloud/server hosts, their specifications, the version of the OS/middleware to be installed, subnets, and security policies, the cloud/server construction work will be carried out based on the contents of the infrastructure design
Once the initial cloud/server setup is complete, we will provide you with a set of login and configuration information for the cloud/server
● Cloud/server design and construction
| Cloud/Server design and construction items | Cloud/Server Configuration Design | Server machine setup | OS / middleware / module installation and configuration |
| Subnet/Security Policy Settings | Login user account settings | IP address permission settings | |
| Virtual Host Configuration | Backup Settings (Internal Backup) | Monitoring tool settings (Zabbix) | |
| Server parameter sheet creation | Email/phone/chat support | Cloud usage fee billing service (Japanese yen, invoice payment) | |
| Server data migration *Optional | - | - |
*Please contact us if you have any requests regarding cloud/server design and construction other than those listed above.
*Does not include work related to purchasing/installing domains, DNS, or SSL certificates.
Cloud/server operation maintenance, monitoring
After handing over the cloud/server environment to the customer, our engineers will be on hand 24 hours a day, 365 days a year to operate, maintain, and monitor the cloud/server on behalf of the customer, and will also provide prompt troubleshooting for any irregular situations that may arise
We also analyze the operational status and trends of systems and applications, provide advice on potential future problems, and support the optimization of infrastructure configuration. By helping to prevent and improve operational problems before they occur, we can achieve more reliable cloud/server operations
● Cloud/server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud/server operation monitoring service (24 hours a day, 365 days a year)
| Cloud/Server Basic Support Items |
24/7 engineer support | Email/phone/chat support | First response to problems (alert notification/cause investigation) |
| Secondary response to failures (failure isolation/failure recovery) | Cloud operation support (scaling instances, expanding disk volumes, creating IAM, etc.) | Technical support/advice regarding cloud configuration and functionality | |
| Cloud/Server Operation and Maintenance Items | Server restart (machine/OS/middleware) | Adding and changing OS/middleware settings | Security policy additions and changes |
| Adding and changing login user accounts | Adding and changing IP address permission settings (including blocking invalid IP addresses) | Adding and changing virtual hosts | |
| Log acquisition (access.log/error.log, etc.) | Server monitoring items / alert threshold addition/change | Vulnerability response (version upgrades using package management tools such as yum) * Best effort response | |
| Middleware performance tuning * Best effort or optional | Technical support/advice on OS/middleware (OSS) * Best effort support | - | |
| Cloud/Server Monitoring Items | Ping monitoring | Port Monitoring | Apache monitoring |
| SWAP monitoring | Disk Monitoring | CPU/LA monitoring | |
| URL Monitoring | Process Monitoring | Performance Monitoring | |
| Database Monitoring | - | - |
* If you have any requests for cloud/server operation, maintenance, or monitoring services other than those listed above, please contact us separately.
* The minimum usage period for this service is 3 months.
