FAQ

After the infrastructure design has been defined, including the number of cloud server hosts, their specifications, the OS/middleware versions to be installed, subnets, and security policies, the cloud server construction work will be carried out based on the contents of the infrastructure design

Once the initial construction of the cloud server is complete, we will provide you with a set of login and configuration information for the cloud server

● Cloud server design and construction

Cloud server design and construction support items

* For any cloud server design and construction requests other than those listed above, please contact us separately.
* This service does not include the purchase or installation of domains, DNS, or SSL certificates.

Our engineers are on-site 24 hours a day, 365 days a year to handle the operation, maintenance, and monitoring of your cloud servers, and we also provide rapid troubleshooting for any unexpected issues that may arise

We also analyze the operational status and trends of systems and applications, provide advice on potential future problems, and support the optimization of infrastructure configuration. By helping to prevent and improve operational problems before they occur, we can achieve more reliable cloud server operations

● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)

Cloud server operation, maintenance and monitoring support items

* For any cloud server operation, maintenance, and monitoring requests other than those listed above, please contact us separately.
* The minimum contract period for this service is 3 months.

Yes, the minimum usage period for the service is three months from the start of operation. If you wish to cancel the service, please submit your cancellation request at least one month before the desired cancellation month

● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year) 

Beyond's system development is contracted for development mainly for the following purposes. However, for system development for purposes other than those listed above, please consult separately

◇ System development for web-based and open-source services/applications (new development only)
◇ Server-side backend development (API/DB integration development)
◇ Application development in serverless environments
◇ Design and construction of server load tests
◇ Parameter tuning and performance improvement for databases (MySQL, etc.)

● Web system/application development
● Server-side development (API/DB)
● Serverless application design and development services
● Load testing service "Fukamill"

Yes, Beyond will calculate the exchange rate each month and issue an invoice converted to Japanese yen. Of course, we also accept payments by bank transfer

In addition, Beyond will charge you a 10% monthly fee for card payment processing and cloud support processing on your monthly cloud usage fee

● Cloud Partners & Cloud Compatibility List
● Cloud Billing Agency & Implementation Support Services

Founded in 2007 as the server division of a mobile content provider, the company boasted "more than 8 billion page views per month." It has steadily grown step by step to this day, focusing on physical server hosting and housing services

Due to this historical background, Beyond's cloud server construction, operation and maintenance, and system development specializes in the design, construction, and migration of cloud servers for large-scale web services such as games, apps, e-commerce sites, media sites, and digital content, as well as 24/7 operation, maintenance, and monitoring

Based on our knowledge and technology in infrastructure construction and operation up to now, we support scaling and parameter tuning for large-scale infrastructure environments ranging from tens to hundreds of units

Furthermore, in order to respond to rapidly changing markets and needs, Beyond has formed partnerships with many cloud vendors, both domestic and overseas, which allows it to handle the construction and operation of a variety of cloud servers in a multi-cloud manner

● Cloud server design and construction
● Cloud server operation, maintenance, and monitoring (24/7)
● Cloud server operation monitoring service (24/7) 
● AWS cloud integration
● AWS operation monitoring service (24/7)
● Cloud server migration
● Cloud partner and cloud support list

There is no limit to the number of support requests for cloud server operation, maintenance, and monitoring. Also, there are no additional costs for exceeding the number of support requests

We provide support 24 hours a day, 365 days a year via email, phone and chat

● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year) 

Yes, we specialize in the deployment, operation, maintenance, and monitoring of infrastructure environments used for large-scale web service systems.

We support the design, deployment, and 24/7 operation, maintenance, and monitoring of infrastructure environments involving dozens or hundreds of servers (hosts). Of course, if the minimum number of servers is required, we can accept orders from just one server.

● Cloud server design and construction
● Cloud server operation, maintenance, and monitoring (24
hours a day, 365 days a year) ● Cloud server operation monitoring service (24 hours a day, 365 days a year) 
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)
● Cloud server migration
● North American cloud server construction, operation, and maintenance

This service is suitable for companies that operate web services such as games, apps, e-commerce sites, media sites, and digital content, where speed and flexibility are particularly important and are directly linked to sales, companies that want to focus on content development and management, and companies that do not have a server administrator

Furthermore, companies facing such challenges tend to outsource their work to MSPs (managed service providers) like Beyond, which specialize in building, operating, maintaining, and monitoring cloud servers

● Cloud server design and construction
● Cloud server operation, maintenance, and monitoring (24
hours a day, 365 days a year) ● Cloud server operation monitoring service (24 hours a day, 365 days a year) 
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)
● Cloud server migration
● North American cloud server construction, operation, and maintenance

For cloud server operation, maintenance, and monitoring, we use Beyond's proprietaryZabbixmonitoring server as the standard monitoring tool. Therefore, customers do not need to prepare an additional server environment for Zabbix.

*You can also use "Amazon CloudWatch" according to your needs

● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year) 
● North American cloud server construction, operation, and maintenance

Yes, we undertake the migration of server data from on-premise, physical server, or legacy system environments to cloud environments

In addition to migrating data to the new cloud environment, we also thoroughly check to ensure that the database data is updated without any issues and that there are no problems with the operation of services or content

*Please note that a separate fee will be charged for the server data migration process

● Cloud server migration

◇ If you are taking over an already established cloud server or an existing system environment
, we can provide operation, maintenance, and monitoring services within approximately 7-10 business days after you place your order.

◇ When designing and building a new cloud server
, the new server environment will be built in approximately 10-15 business days after you place your order, and then operation, maintenance, and monitoring services will be available.

* Regardless of the pattern, once the monitoring settings on the cloud server are complete, we will provide you with a parameter sheet (settings information) for the server environment

*The above delivery dates are estimates only. Schedules and delivery dates may vary depending on the system configuration and circumstances. Please contact us for details

● Cloud server design and construction
● Cloud server operation, maintenance, and monitoring (24
hours a day, 365 days a year) ● Cloud server operation monitoring service (24 hours a day, 365 days a year) 
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)

We are involved from the concept stage of the web services/systems our customers require, and by centralizing all the work processes required for system development, from initial requirements hearings to system design, implementation, testing, and post-release operation and maintenance, we are able to develop systems reliably and at the lowest possible cost

*The above system development process and work content is an example of the "waterfall format."

Depending on the type of system being developed, some services/content may be released in stages and continuously, rather than all system/application features being released at once

If your system development involves such requirements, an "agile" development method may be appropriate. Please contact us for more details

● Web system / application development
● Server-side development (API / DB)

Beyond's system development mainly involves developing systems using the PHP development language, and supports standard frameworks such as Laravel

In addition to PHP, we also support development languages ​​such as C# and Python. We also focus on application development using containers and serverless environments

● Web system/application development
● Server-side development (API/DB)
● Serverless application design and development services
● AWS cloud integration

We offer web system and application development, as well as server-side development (API/DB), utilizing cloud services and platforms such as AWS, to meet our customers' needs

● Web system/application development
● Server-side development (API/DB)
● AWS cloud integration

*For details on cloud services that can be developed, please see below

● List of cloud partners and cloud support

Yes, if the program/source code of the system developed by Beyond, we will provide all-in-one support, from daily operation and maintenance and technical support to the implementation of additional functions and functional modifications

However, please note that we do not accept maintenance or modifications to your existing systems or programs/source code developed by other companies

● Web system / application development
● Server-side development (API / DB)

It is possible to change the system specifications during the design and implementation phases of system development

However, changes to the system specifications may result in extensions to the schedule and delivery date. Also, depending on the content and requirements of the system specification changes, additional work hours (additional costs) may be required

● Web system / application development
● Server-side development (API / DB)

Yes, we provide design, construction, and technical support for OSS (open source software) used in LAMP environments (CentOS, AlmaLinux, Apache, MySQL, PHP, etc.), as well as technical support for parameter tuning

*For commercial operating systems/middleware such as Windows and Oracle, we will provide support on a best-effort basis

● Cloud server design and construction
● Cloud server operation, maintenance, and monitoring (24
hours a day, 365 days a year) ● Cloud server operation monitoring service (24 hours a day, 365 days a year) 
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)
● North American cloud server construction, operation, and maintenance

Yes, if a highly urgent security vulnerability is discovered and it is determined that an immediate response is required, we will coordinate with you to schedule the security update and then carry out the security update

*Security updates and version upgrades are supported using package management tools such as yum

● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year) 

We provide cloud server operation, maintenance, and monitoring services based on the information security basic policy of " ISMS (ISO/IEC 27001:2022 )," an international standard for third-party certification

◇ Obtained ISMS (ISO/IEC 27001:2022) certification, the international standard for third-party certification of
information security management systems.

◇ Operations, maintenance, and monitoring
are handled by three locations: Osaka, Shikoku, and Canada.

◇ Internal network environment for operations, maintenance, and monitoring:
All employees' PCs are
connected via a dedicated network line and fixed IP address for operations, maintenance, and monitoring tasks.

◇ Operation, maintenance, and monitoring work system:
3 shifts (including nighttime hours, weekends, and public holidays)

◇ Responding to OS/middleware vulnerabilities:
JPCERT/CC provides information on the collection and dissemination of OS/middleware vulnerability data.

◇ Entry to the office
is restricted to authorized personnel only (access is controlled by security card authentication).

● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year) 

Regardless of the cloud server platform, including AWS, Google Cloud, Microsoft Azure, Oracle Cloud (OCI), and IDCF Cloud, we provide the optimal cloud server environment to meet your needs. We also handle the construction and operation of multi-cloud configurations

For details on supported cloud servers, please see below

● Cloud Partners & Cloud Compatibility List
● Cybersecurity Compatibility List

Yes, even in server environments such as hosting, VPS, and rental servers, as long as you have an environment where you can connect remotely via SSH or RDP ports, Beyond can provide operation, maintenance, and monitoring services

However, please note that the operational maintenance and monitoring support items may be limited depending on your system environment and specifications

● Cloud server design and construction
● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)

Please feel free to contact us or inquire through our inquiry form

After confirming your inquiry, a representative will contact you within 1-2 business days (weekdays)

Yes, we can take over your existing cloud and server environment as is, and we will continue to operate, maintain, and monitor it. In this case, we will install and configure our own Zabbix monitoring server as standard

Additionally, if Beyond detects any problems with the configuration or performance of your infrastructure environment during its operation, maintenance, and monitoring, we will propose parameter reconfigurations and tuning to improve infrastructure operations

● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year) 

Yes, Beyond's server engineers operate, maintain, and monitor cloud servers in three shifts, 24 hours a day, 365 days a year, so we are able to provide technical support over the phone, even in the early morning or late at night.Of course, we also provide technical support via email and chat

● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year) 
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)

Unfortunately, Beyond does not build systems for on-premise environments within customers' companies or provide on-site support (working at customers' premises)

All cloud server environment construction, migration, operation, maintenance and monitoring will be handled remotely

Yes, we will listen to and advise you on the system specifications and security requirements of your services and applications, and define the prerequisites for your cloud server environment

However, please note that we do not hold frequent requirements definition meetings (participate in regular meetings) or create requirements definition documents

● Cloud server design and construction
● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year) 
● Cloud server migration

◇ For cloud server construction, operation, maintenance, and monitoring services,
the contract will be based on the terms of the " Server Support Terms of Use . "

◇ In the case of commissioned system development
, the contract will be concluded upon signing a separate development service contract.

Yes, we have a wide range of domains and SSL certificates available. Of course, we also undertake installation and renewal of SSL certificates on cloud/servers

● Domain/DNS acquisition and management
● SSL certificate acquisition and management

Yes, in accordance with Beyond's information security basic policy, we have obtained certification for the international third-party certification standard " ISMS (ISO/IEC 27001:2022 )" in order to continue providing our customers with highly reliable and secure services

When migrating from your current server to the cloud, we will select the new cloud server to be introduced, thoroughly identify bottlenecks and risks during data migration, and determine the work process and schedule, including database and content data synchronization methods, system downtime, DNS switching work, and operation confirmation

* The server migration process outlined above is just one example. The method of server migration will vary depending on your system environment, and we will respond according to your specific needs.
* This service requires a separate fee for server data migration. Please see below for details.

● Cloud server migration

Yes, at Beyond, we use Apache JMeter to create and run test plan scenario files (jmx files) either by the customer or at Beyond, and we will perform and support load tests that simulate the load of the production environment

◇ Load testing and support process

1. Define expected load and performance targets.
2. Design load tests (throughput targets, etc.).
3. Create load test scenarios
. 4. Set up the load test environment
. 5. Conduct load tests.
6. Review and analyze
load test results. 7. Prepare documentation of load test results.

◇ If the goal is not reached, continue the following steps until the goal is reached

- Check and correct any problems with the load test design.
- Check and correct any problems with the program implementation, server configuration, and database design.
- Retest.

*This service requires a separate fee for load testing. Please see below for details

● Load testing service "Fukamill"

Systems and applications are constantly under attack from the outside

In order to prepare for cyber-attack emergencies and strengthen security on a daily basis, it is necessary to implement at least the following specialized security measures to minimize problems and damage

○ Use a WAF to defend against external internet attacks
. ○ Use an IPS/IDS to protect servers and the network from malware.
○ Conduct regular vulnerability assessments of applications.

● Cybersecurity

Yes, at Beyond, our development engineers who handle program/source code implementation will be involved from the requirements definition stage. Please feel free to consult us about any concerns or issues you may have regarding the system you require

● Web system / application development
● Server-side development (API / DB)

Yes, we provide a rough estimate for system development free of charge

However, please note that this is only a rough estimate, and the estimated fee may change if the system requirements or specifications change or are added based on the content of future meetings

● Web system / application development
● Server-side development (API / DB)

Yes, that is possible. Even if it is difficult to meet with customers in person, we can arrange meetings using web meeting tools such as Zoom and Google Meet

● Web system / application development
● Server-side development (API / DB)

Yes, Beyond also accepts project requests from sole proprietors and freelancers

However, since we mainly handle corporate transactions, we will handle requests from sole proprietors and freelancers only upon advance payment of the service fee (and after confirmation of receipt of the service fee)

We regret to inform you that Beyond does not design and build on-premise (physical servers) or provide on-site support. We only design and build infrastructure environments that allow for remote work, such as cloud, hosting, and VPS

Even in on-premise (physical server) infrastructure environments, we can provide server operation, maintenance and monitoring (24 hours a day, 365 days a year)

● Cloud server design and construction

Although we do not have a resale or agency system in place, there are many cases where website production companies and system development companies propose and introduce Beyond's various services to their clients (end users) when proposing services such as cloud server construction and operation and maintenance

We can provide you with a security checklist for your information security basic policy based on the international third-party certification standard " ISMS (ISO/IEC 27001:2022 )" established by Beyond

Please note that if you would like us to fill out a security checklist of your choice, there will be an additional fee

Yes, we also provide design, construction, and technical support for CI/CD and DevOPS pipelines using tools such as Jenkins, CircleCI, Ansible, and Terraform

● DevOps implementation support (CI/CD construction, infrastructure operation)
● AWS cloud integration
● Kubernetes (k8s) design, construction, and operation

Yes, there is an initial fee from Beyond

Whether you are taking over a server environment from your own company or another company, the following initial tasks will be required

◇ Installation of Beyond's monitoring server (Zabbix) agent on the server environment to be monitored
◇ Setting of alert thresholds on the monitoring server
◇ Investigation of the existing server environment settings

● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year) 
● AWS operation monitoring service (24 hours a day, 365 days a year)

If the number of servers (hosts) or roles subject to cloud server operation, maintenance, and monitoring is large, volume discounts may be available

Please contact us via the inquiry form and speak with the person in charge

● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year) 
● AWS operation monitoring service (24 hours a day, 365 days a year)

Yes, we also support the construction, operation and maintenance of cloud servers using the AlmaLinux OS

Alma Linux is an open source Linux distribution developed as a fork of RHEL (Red Hat Enterprise Linux), and is characterized by its compatibility with RHEL and CentOS

Please feel free to contact us for server data migration and replacement from CentOS

● Cloud server design and construction
● Cloud server operation, maintenance, and monitoring (24/7)
● Cloud server operation monitoring service (24/7) 
● Cloud server migration
● AlmaLinux OS server design and construction service
● CentOS server migration solution
● North American cloud server construction, operation, and maintenance

Yes, Beyond supports the design, construction, operation and maintenance of Kubernetes and Docker container environments

We have experience in designing, building, operating and maintaining the following container environments. Please contact us for details

◇ Amazon Elastic Container Service (ECS) + AWS Fargate
◇ Amazon Elastic Kubernetes Service (EKS) + AWS Fargate
◇ Google Kubernetes Engine (GKE)
◇ Alibaba Cloud Container Service for Kubernetes (ACK)
◇ Oracle Cloud Infrastructure Container Engine for Kubernetes (OKE)

● AWS Cloud Integration
● Kubernetes (k8s) Design, Construction, and Operation

Unfortunately, Beyond does not prepare RFPs (requests for proposals) or proposals for participating in competitive projects

However, we can provide you with Beyond's service materials and resources for documents that you create and submit

Yes, we provide cloud server construction, operation and technical support to customers, mainly Japanese companies, local subsidiaries and overseas group companies in overseas areas

Each of Beyond's wholly owned subsidiaries (Japanese companies) provides global standard services that take advantage of their location

North America

• Company Name:Beyond GTA Inc.(Canadian subsidiary)
• Location: Toronto, Canada
• Service Area: North America (USA / Canada)

● North American Cloud Construction, Operation and Maintenance

China/Greater China Region

・Company name:Beyond Technology Shenzhen Co., Ltd.(local subsidiary in China)
・Location: Shenzhen, China
・Available areas: China (Inner China / Hong Kong / Macau / Taiwan), Singapore

● Cloud infrastructure construction, operation, and maintenance in China

Most foreign cloud services require payments in USD (US Dollars), so they are greatly affected by exchange rates

To reduce your monthly cloud usage fees, we recommend that you consider the following methods

① Optimizing cloud resources
, deleting unnecessary cloud resources
, and optimizing and automating resources.

② Review your subscription plan
, utilize reserved instances
, and utilize spot instances.

③ Compare infrastructure services
, choose the right cloud provider
, and utilize on-premises infrastructure environments.

④ Strengthening cost awareness within the company
; improving cost awareness and providing training
; and reducing hidden costs.

● [Countermeasures against the weak yen] How to cut costs on cloud usage fees

We can flexibly adjust the training to meet your company's needs. From short-term intensive training (3 days to 1 week) to long-term training (1 month to 3 months), we will propose the optimal plan based on the level of the participants and the skills they wish to acquire

Yes, we can accommodate both. You can choose the format that best suits your company's situation, such as fully online, fully offline (face-to-face), or a hybrid format (a combination of online and offline)

Yes, we can provide training for just one person. Smaller groups allow for more detailed instruction and make it easier to address individual issues

Yes, we can. We will customize the curriculum to fit your company's actual technology stack, such as AWS, Azure, Google Cloud, or on-premise environments. Please let us know the details during the interview

Costs vary depending on the training content, duration, number of participants, implementation format, etc. Please contact us first, and after hearing from you, we will propose the best plan and quote for your company

Yes, we will hold a review session after the training to evaluate the training achievement and identify future challenges. We can also propose additional training and continuous development plans

Even after release, we provide 24/7 manned monitoring to support stable operation. We also continuously improve processes based on operational data after implementation

Security and compliance requirements are incorporated into the detailed design phase. Beyond is ISMS (ISO/IEC 27001:2022) certified

For requirements involving phased and continuous releases, an agile development methodology may be suitable. Please contact us separately for further details

We focus on building DevOps environments for web-published services and applications. Please contact us separately if your application falls outside of these areas

It supports multiple cloud platforms, including AWS, Google Cloud, and Azure

We will handle it. We will proceed with the migration in stages while minimizing the impact on the existing environment