Secure AppOps (Web service operation and improvement)
Beyond Service Guide
Don't leave a nighttime outage unresolved until morning
We will diagnose the cause of a problem across applications, databases, and the cloud, and handle everything from temporary recovery to permanent solutions
24/7 manned surveillance
A comprehensive service from troubleshooting to permanent solutions
Bug fixes and feature additions are included in the monthly fee
\ Response within one business day at the earliest /
Get started with a free consultationWHAT IT IS
About the service
Secure AppOps is a monthly operational service that goes beyond general server monitoring, providing comprehensive support for anomaly detection across applications, databases, and the cloud, including fault isolation, temporary recovery, customer communication, and permanent support during weekday business hours .
* The scope of services we can provide and the maximum workload will vary depending on the configuration and scale of the target system and your contract plan. These will be determined on a case-by-case basis before the contract is signed
Difference from operation and maintenance
| - | General server monitoring services | Development company provides quotes on a case-by-case basis | Secure AppOps |
|---|---|---|---|
| Anomaly detection | ○ Until notification | × Not applicable | ○ Detection + Initial Response |
| Troubleshooting | △ Server side only | △ App side only | ◎ Cross-platform application, database, and cloud |
| Program modification | × Not applicable | △ Quotation and order on a case-by-case basis | ◎ Covered within the monthly fee |
| Feature additions and improvements | × Not applicable | △ Start working on it only after it has been designated as a project | ◎ Continued support every month |
| Nighttime and holiday support | △ Often only notifications are provided | × Generally, during business hours | ○ 24/7 manned support |
| Security measures | △ Up to OS and middleware | × Request-based | ◎ Continued monitoring down to the application layer |
| window | △ Infrastructure companies and development companies are separate | △ Infrastructure companies and development companies are separate | ◎ One company/single team |
| Speed of decision-making | △ Coordination between companies is necessary | △ Approval process required for each order | ◎ Decision to proceed on the spot |
* The two columns on the left summarize the general trends in service models. Actual service coverage may vary depending on the contract details of each company
WISSUES
Do you have any of these concerns ?
- There is no one available to handle problems during nighttime or on holidays
- It takes time to determine whether it's an "app issue" or an "infrastructure issue."
- Even minor modifications require quotes and orders, which slows things down
- We want to improve things, but we don't have the time due to our daily workload
- There are too many alerts, I can't tell what's important
- I cannot determine if the vulnerability information applies to my company
- The operation is dependent on specific individuals
- The maintenance contract has expired, and there's no one to look after it
- I'm not sure if the current setup will be able to handle the peak season
- The budget is consumed just by maintenance, making it impossible to develop the service
SERVICE
What we offer
0124/7/365 surveillance
02Initial response to a problem
03Troubleshooting for applications, databases, and cloud services
04Monthly Operation Report
05Performance improvement suggestions
06Checking vulnerability information
07WAF log check
08Suspicious Access Check
09Backup verification
10Pre-peak season review
11Small-scale renovation framework
12Security improvement proposals
13Runbook maintenance
14Development of a fault response flow
15Prioritizing ongoing development
* The included items vary depending on your contract plan. Please check the plan table below for details
A MONTH IN OPERATION
ActualUsage Examples
EXAMPLE - Membership-based Web Service / Standard Plan
Week 1 / WeekdayFix:We received a report that "member information could not be saved under certain conditions," identified the cause, and fixed it. We confirmed the issue was reproducible on the same day as the inquiry and released the corrected version on the next business day. No quotes are required each time.
Week 1 / Late-NightIncident Response:An alert regarding a response delay was detected at 2 AM. Initial Action:The cause was identified as a specific query in the database, and a report with a proposed permanent solution was submitted the following morning.
Week 2RevisionRegarding the above delay, we will review the SQL and indexes toaddress the root cause permanently, rather than simply saying "let's wait and see."
In the second week , vulnerability information was released regarding theconfirmed that we were not using the affected function, and reported our findings with supporting evidence. security framework we were using. We investigated the impact,
Week 3:Continued development- Added CSV output functionality to the administration screen as requested.Small feature additions will be handled within the monthly modification budget.
In the fourth weeka pre-launch reviewfor the campaign the following month. We review the configuration based on anticipated access levelsand propose pre-launch scaling configuration changes and load testing as needed.
At the end of the month , we submit a monthly report and work together to decide what needs to be done the following month. Thiscompiles operational status, response history, identified risks, and improvement suggestions into a single document. report
the services listed herewithin the scope of the same monthly contract. There will be no negotiation regarding whether something falls under maintenance or development.
OUTCOME
What will change if you use it ?
01
The person in charge will be relieved of nighttime incident response duties.
Even if an alert sounds at night or on a holiday, Beyond will handle the initial response. Your assigned staff member will no longer be woken up in the middle of the nightThe next morning, you can start your work by reading the reports of completed tasks02
The desire to "fix"continues without stopping.
For small renovations, there's no need for estimates, approvals, or orders. Work can be started continuously within a monthly feeThe situation where "it's inconvenient, but it hasn't been fixed for years" will disappear03
The time required for cuttingis reduced to almost zero.
There's no need to coordinate across companies to determine whether the issue is with the app or the server. The same team oversees everything from the app to the cloudThe cutting process itself disappearsPLAN
3plans
Lightmonitoring and reporting
- 24/7/365 surveillance
- Monthly Operation Report
- Minor consultations
Estimate
Standardmonitoring + incident response + maintenance
- All content in Light
- Initial response to a problem
- Troubleshooting for applications, databases, and cloud services
- Small-scale renovation framework
- Performance improvement suggestions
- Backup verification
Estimate
From premiumcontinuity development to security operations.
- All content in standard
- Prioritizing ongoing development
- Vulnerability information check / WAF log check
- Suspicious Access Detection and Security Improvement Suggestions
- Pre-peak season review
- Runbook and incident response flow development
Estimate
*Prices vary depending on the configuration, scale, and scope of the system. We will provide a quote after discussing your current situation
CONTACT
