Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)

Beyond service information

Stable server infrastructure for everyone

Unmanned and automatic monitoring of cloud servers alone makes it difficult to respond quickly to irregular situations

we have engineers on-hand 24 hours a day, 365 days a year to operate, maintain, and monitor our cloud servers , ensuring the stable operation of our customers' infrastructure environments, in order to quickly troubleshoot our customers' important systems

Manned monitoring 24 hours a day, 365 days a year
Quick technical support in the event of a failure
Provides optimized cloud infrastructure

Cloud server operation, maintenance and monitoring image

◆ Beyond's cloud server operation, maintenance and monitoring technology ◆

Beyond not only focuses on cloud server design and construction technology, but also on cloud server operation, maintenance, and monitoring technology and support

Since our founding, we have been involved in the design, construction and operation of infrastructure that forms the foundation of web services/systems, such as large-scale, high-load games, apps, e-commerce sites, media sites and digital content, and we use our technical capabilities and know-how to provide cutting-edge technical support for cloud server operation, maintenance and monitoring

Beyond's server engineers are available 24 hours a day, 365 days a year to resolve concerns, labor, and threats related to infrastructure, allowing customers to focus on their core business without worrying about infrastructure issues and burdens. We will achieve stable operation.

● 24/7 manned monitoring image icon

● Manned support 24 hours a day, 365 days a year by engineers in Japan and Canada

We have established a 24-hour, 365-day technical support rotation system that takes advantage of the time difference between Japan and Canada. Even in the unlikely event that a server goes down or suffers from system trouble, we can provide quick and stable server operation, maintenance, and monitoring. Of course, all support is provided in Japanese.

● Middleware Technical Support Image Icon

● Middleware (OSS) optimization tuning and technical support

Beyond's cloud server operation and maintenance services are strong in technical support, such as investigating OSS (open source software) such as Apache, MySQL, and PHP, and parameter tuning and updates to deal with high loads. We also provide comprehensive support for utilizing OSS

● System improvements and countermeasures Image icon

● Operation and maintenance know-how based on Zabbix monitoring technology

For cloud server monitoring, we use Zabbix, an open-source monitoring tool, as our standard monitoring technology. We have accumulated operational and maintenance know-how based on Zabbix technology, including detailed monitoring item settings, functional integration with external tools, and automatic notifications to chat tools

● Technical support via chat tool Image icon

● Early resolution technical support using chat tools

In order to provide prompt technical support, we have created a system where you can check the history of all support responses, including the content of support responses and alert notifications from the monitoring server, using chat tools such as Chatwork and Slack in addition to email and phone calls. *Slack is available to those who have a paid version and are able to share Slack Connect channels.

● Server security enhancement image icon

● Strengthening security of cloud servers

Systems and applications are constantly subject to external attacks. In order to strictly protect our customers' important systems and data, we maintain system safety by providing technical support necessary to strengthen security, such as measures against unauthorized access, application of security patches, and backup settings.

●Technical support for cloud utilization Image icon

● Sharing technical know-how regarding cloud utilization

We will share technical know-how related to cloud, such as how to utilize the latest cloud technology. In addition, in the unlikely event that there is a system failure on the cloud infrastructure side or a version upgrade is required, Beyond will handle support inquiries from the cloud service provider on your behalf.

*For information on the various cloud server services that are supported by Beyond's cloud server operation, maintenance, and monitoring, please see the [ Cloud Partner/Cloud Support List ]

◆ Strengths of Beyond's cloud server operation, maintenance and monitoring ◆

Beyond's cloud server operation, maintenance, and monitoring does not simply involve supervision or monitoring; we also consider it important to manage the system daily and take measures to prevent unexpected system problems from occurring

We will provide advice on potential future issues, such as investigating system bottlenecks and optimizing the system to improve performance, thereby enabling more reliable operation, maintenance, and monitoring of cloud servers

In the unlikely event that your infrastructure goes down or you are hit with a malfunction, we will reduce damage and risk to your systems and applications with a rapid recovery response that makes full use of our knowledge, experience, and technology in cloud server operation and maintenance

24-hour, 365-day technical support that takes advantage of the geography and time differences between Japan and Canada

● 24-hour, 365-day technical support that takes advantage of the geography and time differences between Japan and Canada.


Beyond's cloud server operation, maintenance and monitoring is carried out not only by our server engineering team in Japan, but also by our local subsidiary in Toronto, Canada“ Beyond GTA Inc. (a wholly owned subsidiary of Beyond)”In collaboration with our server engineer team, we provide 24-hour, 365-day operational maintenance and monitoring that takes advantage of the geographical and time differences between Japan and Canada, as well as support and inquiries in Japanese.

Due to the rotation system of server engineers located in Japan and Canada, we are able to continuously provide the same quality of support as during the daytime hours in Japan, even during nighttime hours in Japan when it is difficult to maintain the quality of support. We will provide it.

In addition, due to the geographical characteristics of Japan, where natural disasters such as earthquakes are common, this region also functions as a DR (disaster recovery) region in case an emergency such as a disaster occurs.
Zabbix monitoring server functionality now available as standard with subscription

● Zabbix monitoring server function is provided as standard with subscription.


Monitoring tools used by Beyond as standard monitoring technology「Zabbix」uses Zabbix built on a server environment owned by Beyond.subscriptionProvided as standard.

This allows customers to monitor entire systems, including cloud servers, networks, and applications, without having to build a separate, dedicated monitoring server

*If you want to centrally manage, monitor, and monitor accurate status and performance in a dynamic and complex infrastructure environment such as the auto-scaling function and container environment of clouds such as AWS, cloud-based (SaaS) is recommended. monitoring platform"Amazon CloudWatch"We also support the operation, maintenance, and monitoring of cloud servers in combination with the above
Speedy technical support using Chatwork/Slack chat

● Speedy technical support using Chatwork/Slack


From the very beginning, Beyond has focused on the effectiveness and convenience of support using chat tools such as Chatwork and Slack, and has established a system for cloud server operation, maintenance, monitoring, and technical support that continues to this day
In order to provide technical support for technical issues that require a quick resolution and to quickly troubleshoot sudden cloud server failures, we provide quick response technical support using chat tools such as Chatwork and Slack in addition to standard email and telephone support methods
*Slack is available to those who have a paid version and are able to share Slack Connect channels.

Do you have any “concerns/cases” like this Please consult with us first! ~

  • I want to receive support by phone, email, and chat 24 hours a day, 365 days a year.
  • We want you to respond 24 hours a day, 365 days a year to any irregular troubles or failures.
  • I hope for a timely response to issues that require early resolution.
  • I want to focus on the original service development and concentrate my business resources.
  • Since the number of servers is large, it cannot be covered by our own resources alone.
  • I want to reduce operational costs for server management as much as possible.
  • There is a problem with the current server environment, so I would like you to improve the operation.
  • I want to be entrusted with security operations such as countermeasures against unauthorized access and vulnerability countermeasures.
  • I want advice that takes into account system requirements, environment, and use cases.
  • I want to receive technical knowledge familiar with various cloud servers
Contact us/Download materials

◆ Beyond's cloud server operation, maintenance and monitoring services ◆
< 24/7 technical support >

Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)

To make the cloud server environment where systems and applications run more stable, continuous maintenance and updates, as well as responses to irregular system failures, are essential elements, but it is extremely difficult for a customer to handle these tasks in-house, 24 hours a day, 365 days a year, 365 days a year

Beyond's cloud server operation, maintenance, monitoring, and technical support are provided as a full support plan that integrates all of these support items. By leaving all your cloud server needs to infrastructure experts like Beyond, you can eliminate the anxiety and effort that customers have about their infrastructure environment

Of course, we also provide operation, maintenance, and monitoring for various cloud servers such as AWS, Google Cloud (GCP), and Azure, as well as support for customers bringing their own cloud server accounts (BYOL), and operation, maintenance, and monitoring using cloud server accounts already in production

[Standard] Operation, maintenance and monitoring items

・24 hours a day, 365 days a year, manned engineer support

・Primary response in case of failure (alert notification/cause investigation)

・Failure response result report (email/phone)

・Server monitoring tool settings (Zabbix)

・Server restart

・Add/change server settings

・Server specs/scale adjustment

・Access restriction (unauthorized access block)

・Add/change login user settings

・Support desk (email/phone)

[+α added value] Beyond’s unique operation, maintenance and monitoring items

★ Secondary response in the event of a failure (fault isolation/failure recovery/recurrence prevention consideration)

★ Unlimited number of support calls (24 hours a day, 365 days a year)

★ Chat support (Chatwork/Slack)

★ Middleware (OSS) technical support and advice

★ Middleware parameter tuning (bottleneck optimization measures)

★ OS/middleware vulnerability update

★ Server operation maintenance/monitoring custom items

★ Cloud technology utilization support and advice

★ Cloud fee payment agency (Japanese yen/invoice payment)

★ Cloud server account can be brought in

 

*For details on Beyond's cloud server operation, maintenance, and monitoring services, please see the [ Cloud Server Operation and Monitoring Service (24 hours a day, 365 days a year) ] [ Frequently Asked Questions ]

* Support for operation, maintenance, and monitoring of commercial OS/middleware such as Windows Server/Microsoft SQL Server/Oracle Database extends to notifications of ping monitoring/resource monitoring.

*Operation and maintenance support for software applications such as WordPress is not covered.

◆ Beyond's cloud server operation, maintenance and monitoring process ◆

We estimate that it will take 5 to 10 business days from the time you request cloud server operation, maintenance, and monitoring until work begins. We will listen to and understand your infrastructure environment, and set up the necessary response items for daily cloud server operation, maintenance, and monitoring. We aim to ensure stable operation of your cloud server environment through an operation, maintenance, and monitoring system that is prepared for unforeseen circumstances, such as recovery responses for irregular system failures

  1. Infrastructure requirements/specifications confirmation

    1. Infrastructure requirements/specification confirmation
    We conduct interviews and confirm in advance the requirements, specifications, schedule, etc. of the infrastructure environment that serves as the operating base for systems and applications, and define the necessary response items for operation, maintenance, and monitoring.
  3. Fill out the hearing sheet

    2. Fill out the hearing sheet
    Based on the predefined operation, maintenance, and monitoring items, enter the information required for cloud server operation, maintenance, and monitoring, such as the destination for alert notifications from the monitoring server and emergency contacts
  5. Monitoring server connection permission

    3. Monitoring server connection permission
    For the cloud server environment that is the target of operation, maintenance, and monitoring, we will configure port connections and SSH logins from the monitoring server and install monitoring agents
  7. Server monitoring item settings

    4. Server monitoring item settings
    Set the monitoring items necessary for daily operation and maintenance, such as ping monitoring, URL monitoring, process monitoring, and resource monitoring. After completing the monitoring settings, perform a monitoring alert notification test.
  9. Server monitoring setting information provision

    5. Server monitoring configuration information provision
    After the monitoring settings for the cloud server are complete, we will provide you with a set of parameter sheets detailing the monitoring items. After that, we will begin operation, maintenance, and monitoring
  11. Start of server operation, maintenance and monitoring

    6. Start of server operation, maintenance and monitoring
    We have a technical support system with server engineers available 24 hours a day, 365 days a year, to provide operational support for your cloud server environment and respond to any system problems that may arise

*The above work content and work process are examples. The work content and process for operation, maintenance, and monitoring may vary depending on various conditions such as the cloud server's specifications, functions, and configuration. Please contact us separately for details

Contact us/Download materials

Frequently asked questions about cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)

Is it possible to design, build, and operate Kubernetes and Docker containers?

Yes, Beyond supports the design, construction, operation and maintenance of Kubernetes and Docker container environments.

We have a track record of designing, constructing, operating and maintaining the following container environments. Please contact us separately for details.

◇ Amazon Elastic Container Service (ECS) + AWS Fargate
◇ Amazon Elastic Kubernetes Service (EKS) + AWS Fargate
◇ Google Kubernetes Engine (GKE)
◇ Alibaba Cloud Container Service for Kubernetes (ACK)
◇ Oracle Cloud Infrastructure Container Engine for Kubernetes (OKE)

● AWS cloud integration
● Kubernetes (k8s) design, construction, and operation

Does it support server construction and operation using AlmaLinux?

Yes, we also support cloud/server construction, operation and maintenance using AlmaLinux OS.

Alma Linux is an open source Linux distribution developed by forking RHEL (Red Hat Enterprise Linux) and is compatible with RHEL and CentOS.

Please feel free to contact us regarding server data migration/replacement from CentOS.

● Cloud/server design/construction
● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation monitoring service (24 hours a day, 365 days a year)
● Cloud/server migration/migration
● AlmaLinux OS server design/construction service
● CentOS server migration solution
● North American cloud / server construction, operation and maintenance

Is there a volume discount for monthly costs for operation, maintenance and monitoring?

If the number of servers (hosts) or roles subject to cloud server operation, maintenance, and monitoring is large, volume discounts may be available

Please contact us using the contact form

● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation monitoring service (24 hours a day, 365 days a year)
● AWS operation monitoring service (24 hours a day, 365 days a year)

Do I need to pay an initial fee even if I take over operation, maintenance, and monitoring from my company or another company?

Yes, an initial fee from Beyond is required.

Even when inheriting a server environment from your own company or another company, the following initial work is involved.

◇ Installing Beyond's monitoring server (Zabbix) agent on the server environment to be monitored
◇ Setting alert thresholds for the monitoring server
◇ Examining the settings of the existing server environment

● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation monitoring service (24 hours a day, 365 days a year)
● AWS operation monitoring service (24 hours a day, 365 days a year)

Is it possible to design and build CI/CD/DevOPS pipelines?

Yes, we also provide design, construction, and technical support for CI/CD and DevOPS pipelines using tools such as Jenkins, CircleCI, Ansible, and Terraform.

● AWS cloud integration
● Kubernetes (k8s) design, construction, and operation

Is it possible to design and build an on-premises server (physical server)?

We apologize for the inconvenience, but Beyond does not design or build on-premises (physical servers) or provide on-site support, but only designs and builds infrastructure environments such as cloud, hosting, and VPS that can support remote work. Masu.

In addition, even in an on-premises (physical server) infrastructure environment, we can provide server operation, maintenance, and monitoring (24 hours a day, 365 days a year).

● Cloud/server design/construction

Is there security certification by an external auditing agency?

Yes, in accordance with Beyond's basic information security policy, in order to continue providing highly reliable and safe services to our customers, we have acquired the international third-party certification standard "ISMS (ISO/IEC 27001:2013)" certification . We have obtained it.

Is it possible to conclude a contract to use the service?

◇ For cloud server construction and operation/maintenance/monitoring services,
the contract will be based on the contents of " Server Support Terms of Use "

◇ In the case of contracted system development
, a separate contract will be concluded upon conclusion of a development outsourcing contract.

Is it possible to define system requirements for cloud server design and construction?

Yes, we will listen to and advise you on the system specifications and security requirements of your services and applications, and define the prerequisites for your cloud server environment

However, please note that we do not conduct frequent requirements definition meetings (participation in regular meetings) or create requirements definition documents.

● Cloud server design and construction
● Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud server operation and monitoring service (24 hours a day, 365 days a year)
● Cloud server migration

Is it possible for engineers to be on-site to build systems within your company and respond to failures?

We apologize for the inconvenience, but Beyond does not build systems for on-premises environments at customers' companies or provide on-site work (rushing to customer sites).

We handle cloud/server environment construction, migration, operation, maintenance, and monitoring all remotely.

Is emergency contact/technical support available by phone 24 hours a day, 365 days a year?

Yes, at Beyond, our server engineers work in three shifts, 24 hours a day, 365 days a year, to operate, maintain, and monitor cloud/servers, so we can provide technical support over the phone even in the early morning or late night hours. We are compatible. Of course, we also provide technical support via email and chat.

● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation monitoring service (24 hours a day, 365 days a year)
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)

Is it possible to continue supporting the current server environment?

Yes, it is possible for customers to entrust the cloud and server environments that are already in operation as they are, and Beyond to take over and perform operation, maintenance, and monitoring. In that case, we will install and configure Zabbix

Additionally, during Beyond's operation maintenance and monitoring, if there appears to be a problem with the settings or performance of the customer's infrastructure environment, we will suggest parameter resetting or tuning to improve infrastructure operations. Masu.

● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation and monitoring service (24 hours a day, 365 days a year)

Please tell me how to request a quote for your service.

Please feel free to contact us using the contact form

After confirming the content of your inquiry, a representative will contact you within 1-2 business days (weekdays).

Can you handle operation, maintenance, and monitoring of services other than the cloud (hosting, VPS, etc.)?

Yes, even in server environments such as hosting, VPS, and rental servers, if you have an environment that allows remote connection via SSH or RDP ports, Beyond can handle operation, maintenance, and monitoring.

However, please note that depending on the customer's system environment and specifications, there may be restrictions on operations, maintenance, and monitoring items.

● Cloud/server design/construction
● Cloud/server operation, maintenance, and monitoring (24 hours a day, 365 days a year)

What is the lineup of cloud servers that you support?

We provide the optimal cloud server environment to meet your needs, regardless of the cloud server platform, such as AWS, Google Cloud (GCP), Microsoft Azure, Oracle Cloud (OCI), IDCF Cloud, etc. You can also entrust us with the construction and operation of multi-cloud configurations

For details on supported cloud servers, please see below

● List of cloud partners/cloud compatibility
● List of cyber security compatibility

What is the security system for cloud server operation, maintenance, and monitoring?

We provide cloud server operation, maintenance, and monitoring services based on the basic information security policy of ISMS (ISO/IEC 27001:2022 an international standard for third-party certification


Obtained ISMS (ISO/IEC 27001:2022) certification, an international standard for third-party certification of information security management systems.

◇ Three bases for operation, maintenance and monitoring:
Osaka, Shikoku and Canada.

◇ In-house network environment for operation, maintenance, and monitoring
are connected via a dedicated network line and fixed IP address for operation, maintenance, and monitoring work.
Anti-virus software is installed on all employees' PC terminals.

◇ 3-shift system for operation, maintenance, and monitoring
(including night hours, weekends, and holidays)

◇ Response to OS/middleware vulnerabilities
Collection and deployment of OS/middleware vulnerability information provided by JPCERT/CC

◇
No one other than those involved will be allowed to enter the office (entry/exit management using security card authentication)

● Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)

Is it possible to perform OS/middleware security updates (vulnerability countermeasures)?

Yes, if a highly urgent security vulnerability is discovered and we determine that immediate action is required, we will coordinate the security update schedule with the customer and implement the security update.

* Supports security updates and version upgrades using package management tools such as yum.

● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation and monitoring service (24 hours a day, 365 days a year)

Please tell me about cloud services that allow system development.

Depending on customer needs, we support web system and application development, server-side development (API/DB), and serverless application development using cloud services and platforms such as AWS.

● Web system / application development
● Server-side development (API / DB)
● Serverless application design and development service
● AWS cloud integration

*For details on cloud services that can be developed, please see below.

● List of cloud partners/cloud compatible

How long does it take to apply for cloud server-related services and start using them?

◇ If you are taking over an already-built cloud server or an operating system environment
, operation, maintenance, and monitoring can be completed within 7 to 10 business days after ordering the service.

◇ When designing and building a new cloud server
: After ordering the service, we can build the new server environment within 10 to 15 business days, and then handle operation, maintenance, and monitoring.

* Regardless of the pattern, once the monitoring settings on the cloud server are complete, we will provide you with a parameter sheet (settings information) for the server environment

*The above delivery dates are for reference only. Schedules and delivery dates may vary depending on system configuration and circumstances. Please contact us separately for details.

● Cloud server design and construction
● Cloud server operation, maintenance and monitoring (24
hours a day, 365 days a year) ● Cloud server operation monitoring service (24 hours a day, 365 days a year)
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)

Please tell me the monitoring tools for operation and maintenance/monitoring.

The monitoring tool used for cloud server operation, maintenance, and monitoring uses Zabbix

* Amazon CloudWatch is also available upon customer request.

● Cloud/server operation and maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation and monitoring service (24 hours a day, 365 days a year)
● North American cloud/server construction, operation and maintenance

What kind of applications are the services provided by Beyond suitable for?

Web services such as games, apps, EC sites, media sites, and digital content require speed and flexibility, and are suitable for companies that operate services that are directly linked to sales, and for content development and management. This is probably suitable for companies that want to concentrate, or companies that do not have a server administrator in the first place.

Furthermore, companies facing such challenges tend to outsource their work to MSPs (managed service providers) like Beyond, which specialize in building, operating, maintaining, and monitoring cloud servers

● Cloud / server design and construction
● Cloud / server operation maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud / server operation monitoring service (24 hours a day, 365 days a year)
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)
● Cloud/server migration/migration
● North American cloud/server construction/operation/maintenance

Please tell me the comparison and differences between cloud servers and on-premises (physical servers).

Comparisons and differences between cloud servers and on-premises (physical servers) include the following features:

Characteristics of cloud servers
Safety ・Since the hardware infrastructure (server/network) is redundant as standard, there are fewer service outages due to hardware failures.
Operational aspect ・You can immediately build a server, add more servers, and improve specifications without choosing the location of the server.

- The server can be scaled out for high load access.
Price aspect ・Since most cloud services charge a pay-as-you-go fee for the amount of data transferred, monthly costs fluctuate.

- Overseas cloud services such as AWS, Google Cloud (GCP), Azure, and Oracle Cloud have service usage fees that fluctuate depending on the monthly exchange rate
merit - Resources can be added as needed and in the amount needed, making it easy to add resources.

・Even if the server configuration is the minimum configuration at the time of cloud introduction, specifications can be increased or decreased after the service starts.
Demerit - Since the hardware infrastructure and configuration are black boxes, it is difficult to determine the cause and evaluate performance when a failure occurs due to hardware.

・Since the amount of data transferred is pay-as-you-go, the cost of monthly service usage fees may increase.
comprehensive evaluation ・For web services and systems where the access load to the server changes suddenly, such as games and apps / EC sites / media sites / digital content, the cloud is suitable because it can quickly respond to resource additions and scale-outs.

・When it comes to cloud reliability, most cloud services are audited annually by internationally recognized third-party auditing organizations to provide assurance regarding security, privacy, and compliance controls.
Features of on-premises (physical server)
Safety - Since the data is stored in a physical environment, the location of the server is clear.
Operational aspect - Machine resources such as servers, firewalls, and load balancers can be monopolized by one company, making it easy to customize as a unique system according to the company's requirements.
Price aspect ・Although initial installation costs are required, monthly costs are often fixed, so monthly cost management is stable. However, there are indirect human costs that are not visible, such as infrastructure maintenance man-hours, data center rack costs, electricity costs, and hardware manufacturer maintenance updates.
merit - Because it is exclusively owned by one company, it is not affected by other users' systems.
- Performance of machines and resources such as CPU/memory is clear.
Demerit ・There is a risk of server outage due to physical hardware failure.
・It is difficult to improve the specifications of hardware resources.
・When initially introducing hardware, it takes time to size and estimate the system.
comprehensive evaluation ・Since server machine/hardware resources can be used to the maximum, when developing a mission-critical system that does not go through the external Internet, a physical server can maintain stable and high performance than a cloud. I can.

・In performance evaluation compared to cloud services, some studies have shown that the performance results are more than three times higher.

*Beyond can provide server operation, maintenance, and monitoring (24 hours a day, 365 days a year) even in on-premises (physical server) infrastructure environments.

In addition, in the case of designing and building an on-premises (physical server) infrastructure environment and providing on-site support, we will work with Beyond's infrastructure partners.

● Cloud/server design/construction
● Cloud/server migration/migration
● AWS cloud integration

Does it support the construction and operation of large-scale infrastructure?

Yes, we specialize in the construction, operation, maintenance, and monitoring of infrastructure environments used for large-scale web service systems.

We support the design, construction, and 24/7 operation, maintenance, and monitoring of infrastructure environments involving dozens or hundreds of servers (hosts). Of course, if the minimum number of servers is required, we can accept orders from just one server.

● Cloud / server design and construction
● Cloud / server operation maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud / server operation monitoring service (24 hours a day, 365 days a year)
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)
● Cloud/server migration/migration
● North American cloud/server construction/operation/maintenance

Is there a limit to the number of times I can receive support for cloud server operation, maintenance, and monitoring?

There is no limit to the number of support requests for cloud server operation, maintenance, and monitoring. Also, there are no additional costs for exceeding the number of support requests

We support you 24 hours a day, 365 days a year by email, phone, and chat.

● Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)

Please tell us about the strengths, features, and areas of expertise of your service.

Founded in 2007 as the server division of a mobile content provider that boasted "more than 8 billion page views per month" at the time of its founding, the company has continued to steadily advance step by step to this day, focusing on physical server hosting and housing services. We have a history of doing so.

Due to this historical background, Beyond's cloud server construction, operation and maintenance, and system development specializes in the design, construction, and migration of cloud servers for large-scale web services such as games, apps, e-commerce sites, media sites, and digital content, as well as 24/7 operation, maintenance, and monitoring

Based on the knowledge and technology of infrastructure construction and operation to date, we support scaling and parameter tuning of large-scale infrastructure environments ranging from dozens to hundreds of machines.

Furthermore, in order to respond to rapidly changing markets and needs, Beyond has formed partnerships with many cloud vendors, both domestic and overseas, which allows it to handle the construction and operation of a variety of cloud servers in a multi-cloud manner

● Cloud / server design and construction
● Cloud / server operation maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud / server operation monitoring service (24 hours a day, 365 days a year)
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)
● Cloud/Server Migration/Migration
●List of cloud partners/cloud compatibility

What are the items covered in cloud server operation, maintenance, and monitoring?

Our engineers are on-site 24 hours a day, 365 days a year to handle the operation, maintenance, and monitoring of your cloud servers, and we also provide rapid troubleshooting for any unexpected issues that may arise

We also analyze the operational status and trends of systems and applications, provide advice on potential future problems, and support the optimization of infrastructure configuration. By helping to prevent and improve operational problems before they occur, we can achieve more reliable cloud server operations

● Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)

Cloud server operation, maintenance and monitoring support items

Cloud server basic support items
 Engineers available 24 hours a day, 365 days a year Email/phone/chat support Primary failure response (alert notification/cause investigation)
Secondary failure response (failure isolation/failure recovery) Cloud operation support (instance scale adjustment, disk volume expansion, IAM creation, etc.) Technical support/advice regarding cloud configuration/functions
Cloud server operation and maintenance items Server restart (machine/OS/middleware) Add/change OS/middleware settings Security policy addition/change
Login user account addition/change IP address permission settings added/changed (including blocking of unauthorized IP addresses) Virtual host addition/change
Log acquisition (access.log / error.log etc.) Server monitoring items/alert thresholds added/changed Vulnerability response (version upgrade using package management tools such as yum) *Best effort support
Middleware performance tuning *Best effort supported or optional supported Technical support/advice regarding OS/middleware (OSS) *Best effort support -
Cloud Server Monitoring Items Ping monitoring port monitoring Apache monitoring
SWAP monitoring disk monitoring CPU/LA monitoring
URL monitoring process monitoring performance monitoring
database monitoring - -

* If you have any requests for cloud server operation, maintenance, or monitoring services other than those listed above, please contact us separately.
* The minimum usage period for this service is 3 months.

Frequently Asked Questions See list