◆ Supported items for Beyond's cloud/server operation, maintenance, and monitoring (24 hours a day, 365 days a year) ◆
< 24 hours a day, 365 days a year technical support >
To make the cloud/server environment in which applications run more stable, continuous maintenance and updates of services and systems, and responses to irregular system failures are essential elements. It is extremely difficult to respond 24 hours a day, 365 days a year, 365 days a year, within the customer's own company.
Beyond's cloud/server operation, maintenance, monitoring, and technical support offers a full support service plan that integrates all of these support items. By leaving all cloud/server matters to infrastructure experts like Beyond, we eliminate the concerns and labor issues our customers have regarding cloud/servers.
Of course, we also provide operation and maintenance services for various clouds/servers such as AWS, GCP, and Azure, as well as bring-your-own cloud/server accounts (BYOL), and operations and maintenance using cloud/server accounts that are already in production. - Also supports monitoring.
[Standard] Operation, maintenance and monitoring items
・24 hours a day, 365 days a year, manned engineer support
・Primary response in case of failure (alert notification/cause investigation)
・Failure response result report (email/phone)
・Server monitoring tool settings (Zabbix)
・Server restart
・Add/change server settings
・Server specs/scale adjustment
・Access restriction (unauthorized access block)
・Add/change login user settings
・Support desk (email/phone)
[+α added value] Beyond’s unique operation, maintenance and monitoring items
★ Secondary response in the event of a failure (fault isolation/failure recovery/recurrence prevention consideration)
★ Unlimited number of support calls (24 hours a day, 365 days a year)
★ Chat support (Chatwork/Slack)
★ Middleware (OSS) technical support and advice
★ Middleware parameter tuning (bottleneck optimization measures)
★ OS/middleware vulnerability update
★ Server operation maintenance/monitoring custom items
★ Cloud technology utilization support and advice
★ Cloud fee payment agency (Japanese yen/invoice payment)
★ You can bring your own cloud/server account
Please check the [ Cloud/Server Operation and Monitoring Service (24 hours a day, 365 days a year) ] [ Frequently Asked Questions ] for information on Beyond's cloud/server operation, maintenance, and monitoring services
* Support for operation, maintenance, and monitoring of commercial OS/middleware such as Windows Server/Microsoft SQL Server/Oracle Database extends to notifications of ping monitoring/resource monitoring.
*Operation and maintenance support for software applications such as WordPress is not covered.