Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)

Beyond Service Guide

Stable server infrastructure for everyone

Unmanned and automatic monitoring of cloud servers alone makes it difficult to respond quickly to irregular situations

we have engineers on-hand 24 hours a day, 365 days a year to operate, maintain, and monitor our cloud servers , ensuring the stable operation of our customers' infrastructure environments, in order to quickly troubleshoot our customers' important systems

24/7 manned monitoring
Prompt technical support in case of failure
Providing optimized cloud infrastructure

Cloud server operation, maintenance and monitoring image

◆ Beyond's cloud server operation, maintenance and monitoring technology ◆

Beyond not only focuses on cloud server design and construction technology, but also on cloud server operation, maintenance, and monitoring technology and support

Since our founding, we have been involved in the design, construction and operation of infrastructure that forms the foundation of web services/systems, such as large-scale, high-load games, apps, e-commerce sites, media sites and digital content, and we use our technical capabilities and know-how to provide cutting-edge technical support for cloud server operation, maintenance and monitoring

Beyond's server engineers are available 24 hours a day, 365 days a year to eliminate the worries, labor, and threats associated with infrastructure, ensuring the stable operation of important systems and applications so that customers can focus on their core business without worrying about infrastructure issues or burdens

● 24/7 manned surveillance Image icon

● 24/7 manned support by engineers in Japan and Canada

We have established a 24/7/365 technical support rotation system that takes advantage of the time difference between Japan and Canada. In the unlikely event of a server downtime or system trouble, we will provide prompt and stable server operation, maintenance, and monitoring. Of course, all support is available in Japanese

● Middleware Technical Support Image Icon

● Middleware (OSS) optimization tuning and technical support

Beyond's cloud server operation and maintenance services are strong in technical support, such as investigating OSS (open source software) such as Apache, MySQL, and PHP, and parameter tuning and updates to deal with high loads. We also provide comprehensive support for utilizing OSS

● System improvements and countermeasures Image icon

● Operation and maintenance know-how based on Zabbix monitoring technology

For cloud server monitoring, we use Zabbix, an open-source monitoring tool, as our standard monitoring technology. We have accumulated operational and maintenance know-how based on Zabbix technology, including detailed monitoring item settings, functional integration with external tools, and automatic notifications to chat tools

● Technical support via chat tool Image icon

● Quick solution-oriented technical support using chat tools

To ensure prompt technical support, in addition to email and phone, we use chat tools such as Chatwork and Slack, which allow you to check all support history, including support response details and alert notifications from the monitoring server. *Slack is available to paid users who are able to share Slack Connect channels

● Server security enhancement image icon

● Strengthening security of cloud servers

Systems and applications are constantly under attack from the outside. In order to strictly protect our customers' important systems and data, we maintain the safety of your systems by providing the technical support necessary to strengthen security, such as measures against unauthorized access, applying security patches, and setting up backups

● Cloud utilization technical support image icon

● Sharing technical know-how regarding cloud utilization

We share technical know-how related to the cloud, such as how to utilize the latest cloud technologies. In addition, in the unlikely event that a system failure or version upgrade occurs on the cloud infrastructure side, Beyond will handle support inquiries to cloud service providers on your behalf

*For information on the various cloud server services that are supported by Beyond's cloud server operation, maintenance, and monitoring, please see the [ Cloud Partner/Cloud Support List ]

◆ Strengths of Beyond Cloud / Server Operation, Maintenance and Monitoring ◆

Beyond's cloud/server operation, maintenance and monitoring does not simply involve supervision or monitoring; we also consider it important to operate the system daily and take measures to prevent unexpected system problems from occurring

We provide advice on potential future issues, such as investigating system bottlenecks and optimizing the system to improve performance, thereby enabling more robust cloud/server operation, maintenance, and monitoring

In the unlikely event that your infrastructure goes down or you are hit with a malfunction, we will reduce damage and risk to your systems and applications with a rapid recovery response that makes full use of our knowledge, experience, and technology in cloud/server operation and maintenance

24/7 technical support utilizing the geographical and time difference between Japan and Canada

● 24/7 technical support utilizing the geography and time difference between Japan and Canada

Beyond's cloud/server operation, maintenance and monitoring services are provided by not only our server engineering team in Japan, but also our local subsidiary in Toronto, Canada" Beyond GTA Inc. (a wholly owned subsidiary of Beyond)"We work in collaboration with a team of server engineers, and are structured to provide 24/7 operation, maintenance, and monitoring, taking advantage of the geography and time difference between Japan and Canada, as well as support and inquiries in Japanese

Our rotating team of server engineers based in Japan and Canada allows us to continuously provide the same level of support as we do during the day, even during the nighttime hours in Japan, when maintaining support quality can be difficult

In addition, given Japan's geographical characteristics, which make it prone to natural disasters such as earthquakes, the region also functions as a DR (disaster recovery) region in the unlikely event of a disaster or other emergency
Zabbix monitoring server function is provided as standard with subscription

● Security system to protect your server

To protect our customers' valuable information assets, Beyond has obtained ISMS (ISO/IEC 27001:2022) certification and operates on a robust security infrastructure

We have set up a dedicated security room (operation room) that only certain members of the cloud server business team can enter, and we strictly manage access and log management using security card authentication.We have strengthened access control by granting permissions according to the work content (principle of least privilege), regular authority inventory, and strict management of administrator permissions

In addition, we regularly apply security patches, collect and promptly respond to vulnerability information (provided by JPCERT/CC), and implement regular backups and disaster prevention measures.In the unlikely event of an incident occurring, we will respond promptly through a flow of detection, initial response, recovery, and prevention of recurrence

● Management structure and operations

At Beyond, our server engineers operate and monitor our systems 24 hours a day, 365 days a year, using our bases in Japan and Canada

Through multi-layered monitoring using Zabbix, we monitor the server operating status, resource utilization rate, and application performance in real time. After detecting an alert, the engineer in charge will immediately investigate the cause, isolate the fault, and carry out recovery work, and will promptly report the situation to the customer via email, telephone, or chat tools (chatwork/slack)

Daily operational support includes server restarts, configuration changes, log acquisition, adding and changing monitoring items, etc. Experienced engineers provide technical advice, such as analysis of system operation status and optimization proposals, to ensure stable infrastructure operation

~ Do you have any of these concerns or cases ? Please contact us first! ~

  • I want 24/7 support via phone, email, and chat
  • I want support for irregular problems and malfunctions 24 hours a day, 365 days a year
  • I hope for a timely response to issues that need to be resolved quickly
  • We want to focus on developing our original services and concentrate our business resources
  • The number of servers is so large that it cannot be covered by our own resources alone
  • Want to reduce operational costs for server management as much as possible
  • There are problems with the current server environment, so I would like you to improve the operation
  • I want to entrust security operations such as unauthorized access countermeasures and vulnerability response to a company
  • I want advice that takes into account system requirements, environment, and use cases
  • I want to receive technical knowledge familiar with various cloud servers
Inquiries/Download materials

◆ Beyond's cloud server operation, maintenance and monitoring services ◆
< 24/7 technical support >

Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)

To make the cloud server environment where systems and applications run more stable, continuous maintenance and updates, as well as responses to irregular system failures, are essential elements, but it is extremely difficult for a customer to handle these tasks in-house, 24 hours a day, 365 days a year, 365 days a year

Beyond's cloud server operation, maintenance, monitoring, and technical support are provided as a full support plan that integrates all of these support items. By leaving all your cloud server needs to infrastructure experts like Beyond, you can eliminate the anxiety and effort that customers have about their infrastructure environment

Of course, we also provide operation, maintenance, and monitoring for various cloud servers such as AWS, Google Cloud (GCP), and Azure, as well as support for customers bringing their own cloud server accounts (BYOL), and operation, maintenance, and monitoring using cloud server accounts already in production

[Standard] Operation, maintenance and monitoring items

・Engineers available 24 hours a day, 365 days a year

・First response in case of failure (alert notification/cause investigation)

・Troubleshooting results report (email/phone)

・Server monitoring tool settings (Zabbix)

・Restart the server

・Server settings addition/change

・Server specs/scale adjustment

- Access restrictions (blocking unauthorized access)

・Add/change login user settings

・Support desk (email/telephone)

[Additional Value] Beyond's unique operation, maintenance and monitoring items

★ Secondary response in case of failure (fault isolation / fault recovery / recurrence prevention consideration)

★ Unlimited support (24 hours a day, 365 days a year)

★ Chat support (Chatwork/Slack)

★ Middleware (OSS) technical support and advice

★ Middleware parameter tuning (bottleneck optimization measures)

★ OS/middleware vulnerability updates

★ Server operation and maintenance / monitoring custom items

★ Cloud technology utilization support and advice

★ Cloud fee payment agent (Japanese yen / invoice payment)

★ Cloud server account can be brought in

 

*For details on Beyond's cloud server operation, maintenance, and monitoring services, please see the [ Cloud Server Operation and Monitoring Service (24 hours a day, 365 days a year) ] [ Frequently Asked Questions ]

* Support for operation, maintenance, and monitoring of commercial operating systems and middleware such as Windows Server, Microsoft SQL Server, and Oracle Database is limited to notifications for Ping monitoring and resource monitoring

*This does not include support for operation and maintenance of software applications such as WordPress

◆ Beyond's cloud server operation, maintenance and monitoring process ◆

We estimate that it will take 5 to 10 business days from the time you request cloud server operation, maintenance, and monitoring until work begins. We will listen to and understand your infrastructure environment, and set up the necessary response items for daily cloud server operation, maintenance, and monitoring. We aim to ensure stable operation of your cloud server environment through an operation, maintenance, and monitoring system that is prepared for unforeseen circumstances, such as recovery responses for irregular system failures

  1. Check infrastructure requirements and specifications

    1. Check infrastructure requirements and specifications
    We will hold a preliminary interview and confirm the requirements, specifications, schedule, etc. of the infrastructure environment that will serve as the operating base for the system and application, and define the necessary response items for operation, maintenance, and monitoring
  3. Fill out the interview sheet

    2. Fill out the hearing sheet
    Based on the predefined operation, maintenance, and monitoring items, enter the information required for cloud server operation, maintenance, and monitoring, such as the destination for alert notifications from the monitoring server and emergency contacts
  5. Monitoring Server Connection Permission

    3. Monitoring Server Connection Permission
    For the cloud server environment that is the target of operation, maintenance, and monitoring, we will configure port connections and SSH logins from the monitoring server and install monitoring agents
  7. Server monitoring item settings

    4. Server monitoring item settings
    We set up the monitoring items required for daily operation and maintenance, such as Ping monitoring, URL monitoring, process monitoring, resource monitoring, etc. After the monitoring configuration is complete, we will perform a notification test of the monitoring alert
  9. Server monitoring and configuration information provided

    5. Server monitoring configuration information provided
    After the monitoring settings for the cloud server are complete, we will provide you with a set of parameter sheets detailing the monitoring items. After that, we will begin operation, maintenance, and monitoring
  11. Start of server operation, maintenance and monitoring

    6. Start of server operation, maintenance and monitoring
    We have a technical support system with server engineers available 24 hours a day, 365 days a year, to provide operational support for your cloud server environment and respond to any system problems that may arise

*The above work content and work process are examples. The work content and process for operation, maintenance, and monitoring may vary depending on various conditions such as the cloud server's specifications, functions, and configuration. Please contact us separately for details

Inquiries/Download materials

Frequently asked questions about cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)

Can you design, build, and operate Kubernetes and Docker containers?

Yes, Beyond supports the design, construction, operation and maintenance of Kubernetes and Docker container environments

We have experience in designing, building, operating and maintaining the following container environments. Please contact us for details

◇ Amazon Elastic Container Service (ECS) + AWS Fargate
◇ Amazon Elastic Kubernetes Service (EKS) + AWS Fargate
◇ Google Kubernetes Engine (GKE)
◇ Alibaba Cloud Container Service for Kubernetes (ACK)
◇ Oracle Cloud Infrastructure Container Engine for Kubernetes (OKE)

● AWS cloud integration
● Kubernetes (k8s) design, construction and operation

Does it support server deployment and operation using AlmaLinux?

Yes, we also support the construction, operation and maintenance of cloud servers using the AlmaLinux OS

Alma Linux is an open source Linux distribution developed as a fork of RHEL (Red Hat Enterprise Linux), and is characterized by its compatibility with RHEL and CentOS

Please feel free to contact us for server data migration and replacement from CentOS

● Cloud server design and construction
● Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud server operation and monitoring service (24 hours a day, 365 days a year)
Cloud server migration and migration
● AlmaLinux OS server design and construction service
● CentOS server migration solution
● North American cloud server construction, operation and maintenance

Are there any volume discounts for the monthly operation, maintenance and monitoring fees?

If the number of servers (hosts) or roles subject to cloud server operation, maintenance, and monitoring is large, volume discounts may be available

Please contact us using the inquiry form

● Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)
● AWS operation monitoring service (24 hours a day, 365 days a year)

Are there any initial costs if I take over operation, maintenance, and monitoring from my own company or another company?

Yes, there is an initial fee from Beyond

Whether you are taking over a server environment from your own company or another company, the following initial tasks will be required

◇ Installation of the agent for Beyond's monitoring server (Zabbix) in the server environment to be monitored
◇ Setting the alert threshold for the monitoring server
◇ Investigation of the settings of the existing server environment

● Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)
● AWS operation monitoring service (24 hours a day, 365 days a year)

Can you design and build a CI/CD/DevOPS pipeline?

Yes, we also provide design, construction, and technical support for CI/CD and DevOPS pipelines using tools such as Jenkins, CircleCI, Ansible, and Terraform

● AWS cloud integration
● Kubernetes (k8s) design, construction and operation

Is it possible to design and build an on-premise server (physical server)?

We regret to inform you that Beyond does not design and build on-premise (physical servers) or provide on-site support. We only design and build infrastructure environments that allow for remote work, such as cloud, hosting, and VPS

Even in on-premise (physical server) infrastructure environments, we can provide server operation, maintenance and monitoring (24 hours a day, 365 days a year)

● Cloud server design and construction

Is there any security certification from an external auditor?

we have obtained certification for ISMS (ISO/IEC 27001:2013) in order to continue providing our customers with highly reliable and secure services

Is it possible to enter into a contract to use the service?

◇ For cloud server construction and operation/maintenance/monitoring services,
the contract will be based on the contents of " Server Support Terms of Use "

◇ In the case of contracted system development
, a separate development outsourcing contract will be concluded.

Is it possible to define system requirements for cloud server design & deployment?

Yes, we will listen to and advise you on the system specifications and security requirements of your services and applications, and define the prerequisites for your cloud server environment

However, please note that we do not hold frequent requirements definition meetings (participate in regular meetings) or create requirements definition documents

● cloud server design & deployment
● Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud server operation and monitoring service (24 hours a day, 365 days a year)
● Cloud server migration

Is it possible to have engineers on-site to handle in-house system construction and troubleshooting?

Unfortunately, Beyond does not build systems for on-premise environments within customers' companies or provide on-site support (working at customers' premises)

All cloud server environment construction, migration, operation, maintenance and monitoring will be handled remotely

Is emergency contact and technical support available by telephone 24 hours a day, 365 days a year?

Yes, Beyond's server engineers operate, maintain, and monitor cloud servers in three shifts, 24 hours a day, 365 days a year, so we are able to provide technical support over the phone, even in the early morning or late at night.Of course, we also provide technical support via email and chat

● Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)

Is it possible to continue supporting the current server environment as is?

Yes, we can take over your currently operating cloud or server environment and provide operation, maintenance, and monitoring. In this case, we will install and configure the Zabbix

Additionally, if Beyond detects any problems with the configuration or performance of your infrastructure environment during its operation, maintenance, and monitoring, we will propose parameter reconfigurations and tuning to improve infrastructure operations

● Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)

How do I request a quote for a service?

Please feel free to contact us using the inquiry form

After confirming your inquiry, a representative will contact you within 1-2 business days (weekdays)

Can you also handle operation, maintenance, and monitoring of services other than cloud (hosting, VPS, etc.)?

Yes, even in server environments such as hosting, VPS, and rental servers, as long as you have an environment where you can connect remotely via SSH or RDP ports, Beyond can provide operation, maintenance, and monitoring services

However, please note that the operational maintenance and monitoring support items may be limited depending on your system environment and specifications

● Cloud server design and construction
● Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)

What is the lineup of cloud servers that you support?

We provide the optimal cloud server environment to meet your needs, regardless of the cloud server platform, such as AWS, Google Cloud (GCP), Microsoft Azure, Oracle Cloud (OCI), IDCF Cloud, etc. You can also entrust us with the construction and operation of multi-cloud configurations

For details on supported cloud servers, please see below

● Cloud Partner/Cloud Support List
● Cybersecurity Support List

What is the security system for cloud server operation, maintenance, and monitoring?

We provide cloud server operation, maintenance, and monitoring services based on the basic information security policy of ISMS (ISO/IEC 27001:2022 an international standard for third-party certification


Obtained ISMS (ISO/IEC 27001:2022) certification, an international standard for third-party certification of information security management systems.

◇ Operation, maintenance and monitoring bases
: Osaka, Shikoku and Canada

◇ Internal network environment for operation, maintenance and monitoring
Dedicated network line for operation, maintenance and monitoring work and connected via fixed IP address
Antivirus software installed on all employee PC terminals

◇ Operation, maintenance and monitoring work structure:
3 shifts (including nighttime hours, weekends and holidays)

◇ Response to OS/middleware vulnerabilities:
Collection and distribution of OS/middleware vulnerability information provided by JPCERT/CC

◇
Only authorized personnel are allowed to enter the office (entry and exit controlled by security card authentication)

● Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)

Are OS/middleware security updates (vulnerability fixes) available?

Yes, if a highly urgent security vulnerability is discovered and it is determined that an immediate response is required, we will coordinate with you to schedule the security update and then carry out the security update

*Security updates and version upgrades are supported using package management tools such as yum

● Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)

Please tell me which cloud services are available for system development

Depending on your needs, we can support web system and app development, server-side development (API/DB), and serverless app development using cloud services and platforms such as AWS

● Web system/application development
● Server-side development (API/DB)
● Serverless application design and development services
● AWS cloud integration

*For details on cloud services that can be developed, please see below

● List of cloud partners and cloud support

How long does it take to apply for cloud server-related services and start using them?

◇ If you are taking over an already-built cloud server or an operating system environment
, operation, maintenance, and monitoring can be completed within 7 to 10 business days after ordering the service.

◇ When designing and building a new cloud server
: After ordering the service, we can build the new server environment within 10 to 15 business days, and then handle operation, maintenance, and monitoring.

* Regardless of the pattern, once the monitoring settings on the cloud server are complete, we will provide you with a parameter sheet (settings information) for the server environment

*The above delivery dates are estimates only. Schedules and delivery dates may vary depending on the system configuration and circumstances. Please contact us for details

● Cloud server design and construction
● Cloud server operation, maintenance and monitoring (24
hours a day, 365 days a year) ● Cloud server operation monitoring service (24 hours a day, 365 days a year)
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)

What are the monitoring tools for operation, maintenance and monitoring?

The monitoring tool used for the operation, maintenance, and monitoring of cloud servers is Beyond's own Zabbix monitoring server, so customers do not need to prepare an additional server environment for Zabbix.

*You can also use "Amazon CloudWatch" according to your needs

● Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud server operation and monitoring service (24 hours a day, 365 days a year)
● North American cloud server construction, operation and maintenance

What are the services provided by Beyond suitable for?

This service is suitable for companies that operate web services such as games, apps, e-commerce sites, media sites, and digital content, where speed and flexibility are particularly important and are directly linked to sales, companies that want to focus on content development and management, and companies that do not have a server administrator

Furthermore, companies facing such challenges tend to outsource their work to MSPs (managed service providers) like Beyond, which specialize in building, operating, maintaining, and monitoring cloud servers

● Cloud server design and construction
● Cloud server operation, maintenance and monitoring (24 hours a day, 365
days a year) ● Cloud server operation and monitoring service (24 hours a day, 365 days a year)
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)
● Cloud server migration and migration
● North American cloud server construction, operation and maintenance

What are the differences between cloud servers and on-premise (physical) servers?

The following are some of the differences and comparisons between cloud servers and on-premise (physical) servers:

Cloud Server Features
Safety - The hardware infrastructure (servers/network) is built in as standard, so there is little service interruption due to hardware failure
Operational aspect - You can quickly build servers, add more servers, and upgrade their specifications regardless of the server location

- The server can be scaled out to accommodate high loads of access
Price - Most cloud services charge a per-data-transfer amount, so monthly costs fluctuate

- Overseas cloud services such as AWS, Google Cloud (GCP), Azure, and Oracle Cloud have service usage fees that fluctuate depending on the monthly exchange rate
merit - Resources can be added easily, as much as needed, when needed

- Even if the server configuration is minimal when the cloud is introduced, it is possible to upgrade or downgrade the specifications after the service starts
Disadvantages - Because the hardware infrastructure and configuration are black boxes, it is difficult to identify the cause of hardware-related failures and to evaluate performance

- Data transfer is charged as you go, so monthly service fees may increase
comprehensive evaluation - For web services and systems where the access load to the server changes suddenly, such as games, apps, e-commerce sites, media sites, and digital content, the cloud is suitable as it can quickly respond to adding resources and scaling out

- In terms of cloud reliability, most cloud services undergo annual audits by internationally accredited third-party auditing organizations to provide assurance about security, privacy, and compliance controls
On-premise (physical server) features
Safety - Since the data is stored in a physical environment, the location of the server is clear
Operational aspect - Machine resources such as servers, firewalls, and load balancers can be exclusively used by one company, making it easy to customize the system to suit your company's requirements
Price Although initial implementation costs are incurred, monthly costs are often fixed, making monthly cost management stable. However, there are indirect, invisible personnel costs involved, such as infrastructure maintenance man-hours, data center rack costs, electricity costs, and hardware manufacturer maintenance renewals
merit ・Since it is exclusive to one company, it is not affected by other users' systems.
・The performance of the machine and resources, such as CPU/memory, is clear.
Disadvantages ・There is a risk of server shutdown due to physical hardware failure.
・It is difficult to upgrade hardware resources.
・When initially introducing hardware, it takes time to size and estimate the system.
comprehensive evaluation - Because it allows you to make maximum use of server machine/hardware resources, when developing mission-critical systems that do not use the external Internet, physical servers can maintain stable, high performance rather than the cloud

- Some studies have shown that performance evaluations compared to cloud services have shown that performance results are more than three times faster

*Beyond can provide server operation, maintenance, and monitoring (24 hours a day, 365 days a year) even for on-premise (physical server) infrastructure environments

In addition, for the design and construction of on-premise (physical server) infrastructure environments and on-site support, we will work in collaboration with Beyond's infrastructure partners

● Cloud server design and construction
● Cloud server migration
● AWS cloud integration

Does it support the deployment and operation of large-scale infrastructure?

Yes, we specialize in the deployment, operation, maintenance, and monitoring of infrastructure environments used for large-scale web service systems.

We support the design, deployment, and 24/7 operation, maintenance, and monitoring of infrastructure environments involving dozens or hundreds of servers (hosts). Of course, if the minimum number of servers is required, we can accept orders from just one server.

● Cloud server design and construction
● Cloud server operation, maintenance and monitoring (24 hours a day, 365
days a year) ● Cloud server operation and monitoring service (24 hours a day, 365 days a year)
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)
● Cloud server migration and migration
● North American cloud server construction, operation and maintenance

Is there a limit to the number of times I can receive support for cloud server operation, maintenance, and monitoring?

There is no limit to the number of support requests for cloud server operation, maintenance, and monitoring. Also, there are no additional costs for exceeding the number of support requests

We provide support 24 hours a day, 365 days a year via email, phone and chat

● Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)

Please tell us about the strengths, features, and areas of expertise of your service

Founded in 2007 as the server division of a mobile content provider, the company boasted "more than 8 billion page views per month." It has steadily grown step by step to this day, focusing on physical server hosting and housing services

Due to this historical background, Beyond's cloud server construction, operation and maintenance, and system development specializes in the design, construction, and migration of cloud servers for large-scale web services such as games, apps, e-commerce sites, media sites, and digital content, as well as 24/7 operation, maintenance, and monitoring

Based on our knowledge and technology in infrastructure construction and operation up to now, we support scaling and parameter tuning for large-scale infrastructure environments ranging from tens to hundreds of units

Furthermore, in order to respond to rapidly changing markets and needs, Beyond has formed partnerships with many cloud vendors, both domestic and overseas, which allows it to handle the construction and operation of a variety of cloud servers in a multi-cloud manner

● Cloud server design and construction
● Cloud server operation, maintenance and monitoring (24 hours a day, 365
days a year) ● Cloud server operation monitoring service (24 hours a day, 365 days a year)
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)
● Cloud server migration and transfer
● List of cloud partners and cloud support

What are the items covered in cloud server operation, maintenance, and monitoring?

Our engineers are on-site 24 hours a day, 365 days a year to handle the operation, maintenance, and monitoring of your cloud servers, and we also provide rapid troubleshooting for any unexpected issues that may arise

We also analyze the operational status and trends of systems and applications, provide advice on potential future problems, and support the optimization of infrastructure configuration. By helping to prevent and improve operational problems before they occur, we can achieve more reliable cloud server operations

● Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)

Cloud server operation, maintenance and monitoring support items

Cloud server basic support items
 24/7 engineer support Email/phone/chat support First response to problems (alert notification/cause investigation)
Secondary response to failures (failure isolation/failure recovery) Cloud operation support (scaling instances, expanding disk volumes, creating IAM, etc.) Technical support/advice regarding cloud configuration and functionality
Cloud server operation and maintenance items Server restart (machine/OS/middleware) Adding and changing OS/middleware settings Security policy additions and changes
Adding and changing login user accounts Adding and changing IP address permission settings (including blocking invalid IP addresses) Adding and changing virtual hosts
Log acquisition (access.log/error.log, etc.) Server monitoring items / alert threshold addition/change Vulnerability response (version upgrades using package management tools such as yum) * Best effort response
Middleware performance tuning * Best effort or optional Technical support/advice on OS/middleware (OSS) * Best effort support -
Cloud Server Monitoring Items Ping monitoring Port Monitoring Apache monitoring
SWAP monitoring Disk Monitoring CPU/LA monitoring
URL Monitoring Process Monitoring Performance Monitoring
Database Monitoring - -

* If you have any requests for cloud server operation, maintenance, or monitoring services other than those listed above, please contact us separately.
* The minimum usage period for this service is 3 months.

Frequently Asked Questions View the list