Cloud/server operation, maintenance, and monitoring (24 hours a day, 365 days a year)

Beyond service information

Stable server infrastructure for everyone

It is difficult to quickly respond to irregular situations with unattended/automated cloud/server monitoring alone.

At Beyond, in order to speed up troubleshooting of our customers' important systems and applications, we have engineers on hand 24 hours a day, 365 days a year to maintain and monitor cloud/server operations and ensure the stability of our customers' infrastructure environments. It is operational.

Fast technical support 24 hours a day, 365 days a year

Stable operation in Japan and Canada

Also supports middleware operation

Cloud/server operation maintenance/monitoring image

◆ Beyond's cloud/server operation, maintenance, and monitoring technology ◆

Beyond focuses not only on cloud/server design and construction technology, but also on cloud/server operation, maintenance, and monitoring technology and support.

Since our founding, we have taken a step forward with our technical capabilities and know-how that have been involved in the design, construction, and operation of infrastructure that forms the basis of web services/systems such as large-scale, high-load games, applications, EC sites, media sites, digital content, etc. We provide proactive technical support for cloud/server operation, maintenance, and monitoring.

Beyond's server engineers are available 24 hours a day, 365 days a year to resolve concerns, labor, and threats related to infrastructure, allowing customers to focus on their core business without worrying about infrastructure issues and burdens. We will achieve stable operation.

Monthly cost:
39,800 yen (excluding tax)

● 24/7 manned monitoring image icon

● Manned support 24 hours a day, 365 days a year by engineers in Japan and Canada

We have established a 24-hour, 365-day technical support rotation system that takes advantage of the time difference between Japan and Canada. Even in the unlikely event that a server goes down or suffers from system trouble, we can provide quick and stable server operation, maintenance, and monitoring. Of course, all support is provided in Japanese.

● Middleware Technical Support Image Icon

● Middleware (OSS) optimization tuning and technical support

Beyond's cloud/server operation and maintenance services are strong in technical support such as research on OSS (open source software) such as Apache, MySQL, and PHP, and parameter tuning and updates for high load countermeasures. We also provide comprehensive support for the use of OSS.

● System improvements and countermeasures Image icon

● Operation and maintenance know-how based on Zabbix monitoring technology

For cloud/server monitoring, we use Zabbix, an OSS monitoring tool, as our standard monitoring technology. We have accumulated operation and maintenance know-how based on Zabbix technology, such as setting detailed monitoring items, linking functions with external tools, and automatically sending notifications to chat tools.

● Technical support via chat tool Image icon

● Early resolution technical support using chat tools

In order to provide prompt technical support, we have created a system where you can check the history of all support responses, including the content of support responses and alert notifications from the monitoring server, using chat tools such as Chatwork and Slack in addition to email and phone calls. *Slack is available to those who have a paid version and are able to share Slack Connect channels.

● Server security enhancement image icon

● Cloud/server security enhancement

Systems and applications are constantly subject to external attacks. In order to strictly protect our customers' important systems and data, we maintain system safety by providing technical support necessary to strengthen security, such as measures against unauthorized access, application of security patches, and backup settings.

●Technical support for cloud utilization Image icon

● Sharing technical know-how regarding cloud utilization

We will share technical know-how related to cloud, such as how to utilize the latest cloud technology. In addition, in the unlikely event that there is a system failure on the cloud infrastructure side or a version upgrade is required, Beyond will handle support inquiries from the cloud service provider on your behalf.

*For information on the various cloud/server services that support Beyond's cloud/server operation, maintenance, and monitoring, please check the [ Cloud Partner/Cloud Compatible List ]

◆ Strengths of Beyond's cloud/server operation, maintenance, and monitoring ◆

In Beyond's cloud/server operation, maintenance, and monitoring, we do not simply monitor and monitor, but also consider daily system operation and taking countermeasures to prevent sudden system troubles from occurring. I am.

By providing advice on issues that may arise in the future, such as investigating system bottlenecks and improving performance through system optimization, we will achieve more reliable cloud/server operation, maintenance, and monitoring.

Even in the unlikely event that the infrastructure environment goes down or suffers from a failure, we will reduce damage and risks to systems and applications by quickly responding to recovery using our knowledge, experience, and technology in cloud/server operation and maintenance.

● 24-hour, 365-day technical support that takes advantage of the geography and time differences between Japan and Canada.

Beyond's cloud/server operation, maintenance, and monitoring services include not only a team of server engineers in Japan, but also a local subsidiary in Toronto, Canada.“ Beyond GTA Inc. (a wholly owned subsidiary of Beyond)”In collaboration with our server engineer team, we provide 24-hour, 365-day operational maintenance and monitoring that takes advantage of the geographical and time differences between Japan and Canada, as well as support and inquiries in Japanese.

Due to the rotation system of server engineers located in Japan and Canada, we are able to continuously provide the same quality of support as during the daytime hours in Japan, even during nighttime hours in Japan when it is difficult to maintain the quality of support. We will provide it.

In addition, due to the geographical characteristics of Japan, where natural disasters such as earthquakes are common, this region also functions as a DR (disaster recovery) region in case an emergency such as a disaster occurs.

Zabbix monitoring server functionality now available as standard with subscription

● Zabbix monitoring server function is provided as standard with subscription.

Monitoring tools used by Beyond as standard monitoring technology「Zabbix」uses Zabbix built on a server environment owned by Beyond.subscriptionProvided as standard.

This allows customers to monitor their entire system, including clouds, servers, networks, and applications, without having to build a new dedicated monitoring server.

*If you want to centrally manage, monitor, and monitor accurate status and performance in a dynamic and complex infrastructure environment such as the auto-scaling function and container environment of clouds such as AWS, cloud-based (SaaS) is recommended. monitoring platform"Amazon CloudWatch"It also supports operation, maintenance, and monitoring of cloud/servers using .

● Speedy technical support using Chatwork/Slack

From an early stage, Beyond has focused on the effectiveness and convenience of support using chat tools such as Chatwork and Slack, and has established the cloud/server operation, maintenance, monitoring, and technical support systems that we have today.
In order to quickly respond to technical support for technical issues that require early resolution and troubleshooting for cloud/server failures that suddenly occur, we provide general email and telephone support methods, as well as chat・We provide quick-response technical support using Slack's chat tool.
*Slack is available to those who have a paid version and are able to share Slack Connect channels.

Do you have any “concerns/cases” like this Please consult with us first! ~

I want to receive support by phone, email, and chat 24 hours a day, 365 days a year.
We want you to respond 24 hours a day, 365 days a year to any irregular troubles or failures.
I hope for a timely response to issues that require early resolution.
I want to focus on the original service development and concentrate my business resources.
Since the number of servers is large, it cannot be covered by our own resources alone.
I want to reduce operational costs for server management as much as possible.
There is a problem with the current server environment, so I would like you to improve the operation.
I want to be entrusted with security operations such as countermeasures against unauthorized access and vulnerability countermeasures.
I want advice that takes into account system requirements, environment, and use cases.
I want to receive technical knowledge that is familiar with various clouds / servers

◆ Beyond's cloud/server operation, maintenance, and monitoring items ◆
< 24-hour, 365-day technical support >

Cloud/server operation, maintenance, and monitoring (24 hours a day, 365 days a year)

Continuous maintenance, updates, and responses to irregular system failures are essential elements in order to make the cloud/server environment in which system applications run more stable. It would be extremely difficult to respond 24 hours a day, 365 days a year, 365 days a year, within your own company.

Beyond's cloud/server operation, maintenance, monitoring, and technical support provides a full support plan that integrates all of these support items. By leaving the cloud/server matters to infrastructure experts like Beyond, we eliminate the anxiety and effort our customers have regarding their infrastructure environment.

Of course, we also provide operation and maintenance services for various clouds/servers such as AWS, GCP, and Azure, as well as bring-your-own cloud/server accounts (BYOL), and operations and maintenance using cloud/server accounts that are already in production. - Also supports monitoring.

[Standard] Operation, maintenance and monitoring items

・24 hours a day, 365 days a year, manned engineer support

・Primary response in case of failure (alert notification/cause investigation)

・Failure response result report (email/phone)

・Server monitoring tool settings (Zabbix)

・Server restart

・Add/change server settings

・Server specs/scale adjustment

・Access restriction (unauthorized access block)

・Add/change login user settings

・Support desk (email/phone)

[+α added value] Beyond’s unique operation, maintenance and monitoring items

★ Secondary response in the event of a failure (fault isolation/failure recovery/recurrence prevention consideration)

★ Unlimited number of support calls (24 hours a day, 365 days a year)

★ Chat support (Chatwork/Slack)

★ Middleware (OSS) technical support and advice

★ Middleware parameter tuning (bottleneck optimization measures)

★ OS/middleware vulnerability update

★ Server operation maintenance/monitoring custom items

★ Cloud technology utilization support and advice

★ Cloud fee payment agency (Japanese yen/invoice payment)

★ You can bring your own cloud/server account

Please check the [ Cloud/Server Operation and Monitoring Service (24 hours a day, 365 days a year) ] [ Frequently Asked Questions ] for information on Beyond's cloud/server operation, maintenance, and monitoring services

* Support for operation, maintenance, and monitoring of commercial OS/middleware such as Windows Server/Microsoft SQL Server/Oracle Database extends to notifications of ping monitoring/resource monitoring.

*Operation and maintenance support for software applications such as WordPress is not covered.

◆ Beyond cloud/server operation, maintenance, and monitoring flow ◆

We anticipate a 5-10 business day schedule from requesting cloud/server operation, maintenance, and monitoring to the start of work. We listen to and understand the customer's infrastructure environment and set up the necessary countermeasures for daily cloud/server operation, maintenance, and monitoring. We aim to ensure stable operation of cloud/server environments through an operation, maintenance, and monitoring system that is prepared for unexpected situations, such as recovery from irregular system failures.

1. Infrastructure requirements/specification confirmation

We conduct interviews and confirm in advance the requirements, specifications, schedule, etc. of the infrastructure environment that serves as the operating base for systems and applications, and define the necessary response items for operation, maintenance, and monitoring.
2. Fill out the hearing sheet

Fill in the information necessary for cloud/server operation, maintenance, and monitoring, such as alert notification destinations and emergency contacts from the monitoring server, based on the predefined operation, maintenance, and monitoring response items.
3. Monitoring server connection permission

We will install port connections from the monitoring server, SSH login settings, and monitoring agents for the cloud/server environment that will be subject to operation, maintenance, and monitoring.
4. Server monitoring item settings

Set the monitoring items necessary for daily operation and maintenance, such as ping monitoring, URL monitoring, process monitoring, and resource monitoring. After completing the monitoring settings, perform a monitoring alert notification test.
5. Server monitoring configuration information provision

After completing the monitoring settings for the cloud/server, we will provide you with a set of parameter sheets containing monitoring items. After that, we will begin operations, maintenance, and monitoring.
6. Start of server operation, maintenance and monitoring

With a technical support system staffed by server engineers 24 hours a day, 365 days a year, we provide operational support for cloud/server environments and respond to any system problems that may occur.

*The above work content and work process is an example. The content and process of operations, maintenance, and monitoring may change depending on various conditions such as cloud/server specifications, functions, and configuration. Please contact us separately for details.

Introduction examples and results regarding cloud/server operation, maintenance, and monitoring (24 hours a day, 365 days a year)

See list of implementation examples and results

Frequently asked questions regarding cloud/server operation, maintenance, and monitoring (24 hours a day, 365 days a year)

Is it possible to design, build, and operate Kubernetes and Docker containers?

Yes, Beyond supports the design, construction, operation and maintenance of Kubernetes and Docker container environments.

We have a track record of designing, constructing, operating and maintaining the following container environments. Please contact us separately for details.

◇ Amazon Elastic Container Service (ECS) + AWS Fargate
◇ Amazon Elastic Kubernetes Service (EKS) + AWS Fargate
◇ Google Kubernetes Engine (GKE)
◇ Alibaba Cloud Container Service for Kubernetes (ACK)
◇ Oracle Cloud Infrastructure Container Engine for Kubernetes (OKE)

● AWS cloud integration
● Kubernetes (k8s) design, construction, and operation

Does it support server construction and operation using AlmaLinux?

Yes, we also support cloud/server construction, operation and maintenance using AlmaLinux OS.

Alma Linux is an open source Linux distribution developed by forking RHEL (Red Hat Enterprise Linux) and is compatible with RHEL and CentOS.

Please feel free to contact us regarding server data migration/replacement from CentOS.

● Cloud/server design/construction
● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation monitoring service (24 hours a day, 365 days a year)
● Cloud/server migration/migration
● AlmaLinux OS server design/construction service
● CentOS server migration solution
● North American cloud / server construction, operation and maintenance

Is there a volume discount for monthly costs for operation, maintenance and monitoring?

If there are a large number of servers (hosts) or roles that are subject to cloud/server operation, maintenance, and monitoring, volume discounts may be applicable.

Please contact us using the contact form

● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation monitoring service (24 hours a day, 365 days a year)
● AWS operation monitoring service (24 hours a day, 365 days a year)

Do I need to pay an initial fee even if I take over operation, maintenance, and monitoring from my company or another company?

Yes, an initial fee from Beyond is required.

Even when inheriting a server environment from your own company or another company, the following initial work is involved.

◇ Installing Beyond's monitoring server (Zabbix) agent on the server environment to be monitored
◇ Setting alert thresholds for the monitoring server
◇ Examining the settings of the existing server environment

Is it possible to design and build CI/CD/DevOPS pipelines?

Yes, we also provide design, construction, and technical support for CI/CD and DevOPS pipelines using tools such as Jenkins, CircleCI, Ansible, and Terraform.

● AWS cloud integration
● Kubernetes (k8s) design, construction, and operation

Is it possible to design and build an on-premises server (physical server)?

We apologize for the inconvenience, but Beyond does not design or build on-premises (physical servers) or provide on-site support, but only designs and builds infrastructure environments such as cloud, hosting, and VPS that can support remote work. Masu.

In addition, even in an on-premises (physical server) infrastructure environment, we can provide server operation, maintenance, and monitoring (24 hours a day, 365 days a year).

● Cloud/server design/construction

Is there security certification by an external auditing agency?

Yes, in accordance with Beyond's basic information security policy, in order to continue providing highly reliable and safe services to our customers, we have acquired the international third-party certification standard "ISMS (ISO/IEC 27001:2013)" certification . We have obtained it.

Is it possible to conclude a contract to use the service?

◇ In the case of cloud/server construction and operation/maintenance/monitoring services,
the contract will be based on the contents of " Server Support Terms of Use "

◇ In the case of contracted system development
, a separate contract will be concluded upon conclusion of a development outsourcing contract.

Is it possible to define system requirements for cloud/server design and construction?

Yes, we will listen to and advise you on the system specifications and security requirements of your services and applications, and define the prerequisites for the cloud/server environment.

However, please note that we do not conduct frequent requirements definition meetings (participation in regular meetings) or create requirements definition documents.

Is it possible for engineers to be on-site to build systems within your company and respond to failures?

We apologize for the inconvenience, but Beyond does not build systems for on-premises environments at customers' companies or provide on-site work (rushing to customer sites).

We handle cloud/server environment construction, migration, operation, maintenance, and monitoring all remotely.

Is emergency contact/technical support available by phone 24 hours a day, 365 days a year?

Yes, at Beyond, our server engineers work in three shifts, 24 hours a day, 365 days a year, to operate, maintain, and monitor cloud/servers, so we can provide technical support over the phone even in the early morning or late night hours. We are compatible. Of course, we also provide technical support via email and chat.

● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation monitoring service (24 hours a day, 365 days a year)
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)

Is it possible to continue supporting the current server environment?

Yes, it is possible for customers to entrust the cloud and server environments that are already in operation as they are, and Beyond to take over and perform operation, maintenance, and monitoring. In that case, we will install and configure Zabbix

Additionally, during Beyond's operation maintenance and monitoring, if there appears to be a problem with the settings or performance of the customer's infrastructure environment, we will suggest parameter resetting or tuning to improve infrastructure operations. Masu.

● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation and monitoring service (24 hours a day, 365 days a year)

Please tell me how to request a quote for your service.

Please feel free to contact us using the contact form

After confirming the content of your inquiry, a representative will contact you within 1-2 business days (weekdays).

Can you handle operation, maintenance, and monitoring of services other than the cloud (hosting, VPS, etc.)?

Yes, even in server environments such as hosting, VPS, and rental servers, if you have an environment that allows remote connection via SSH or RDP ports, Beyond can handle operation, maintenance, and monitoring.

However, please note that depending on the customer's system environment and specifications, there may be restrictions on operations, maintenance, and monitoring items.

● Cloud/server design/construction
● Cloud/server operation, maintenance, and monitoring (24 hours a day, 365 days a year)

Please tell me the lineup of compatible clouds/servers.

Regardless of the cloud/server platform, such as AWS, Google Cloud (GCP), Microsoft Azure, Oracle Cloud (OCI), IDCF Cloud, etc., we provide the optimal cloud/server environment according to customer needs. Please leave the construction and operation of a multi-cloud configuration to us.

Please see below for details on compatible clouds/servers.

● List of cloud partners/cloud compatibility
● List of cyber security compatibility

Please tell me about the security system for cloud/server operation, maintenance, and monitoring.

We handle cloud/server operation, maintenance, and monitoring based on the basic information security policy of ISMS (ISO/IEC 27001:2013), an international standard for third-party certification

Obtained "ISMS (ISO/IEC 27001:2013)" certification, an international standard for third-party certification of information security management systems.

◇ Three bases for operation, maintenance and monitoring:
Osaka, Shikoku and Canada.

◇ In-house network environment for operation, maintenance, and monitoring
are connected via a dedicated network line and fixed IP address for operation, maintenance, and monitoring work.
Anti-virus software is installed on all employees' PC terminals.

◇ 3-shift system for operation, maintenance, and monitoring
(including night hours, weekends, and holidays)

◇ Response to OS/middleware vulnerabilities
Collection and deployment of OS/middleware vulnerability information provided by JPCERT/CC

◇
No one other than those involved will be allowed to enter the office (entry/exit management using security card authentication)

● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation and monitoring service (24 hours a day, 365 days a year)

Is it possible to perform OS/middleware security updates (vulnerability countermeasures)?

Yes, if a highly urgent security vulnerability is discovered and we determine that immediate action is required, we will coordinate the security update schedule with the customer and implement the security update.

* Supports security updates and version upgrades using package management tools such as yum.

● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation and monitoring service (24 hours a day, 365 days a year)

Please tell me about cloud services that allow system development.

Depending on customer needs, we support web system and application development, server-side development (API/DB), and serverless application development using cloud services and platforms such as AWS.

● Web system / application development
● Server-side development (API / DB)
● Serverless application design and development service
● AWS cloud integration

*For details on cloud services that can be developed, please see below.

● List of cloud partners/cloud compatible

Please tell me the period from applying for cloud/server-related services to starting use.

◇ If you are taking over an already constructed cloud/server or a system environment that is currently in operation,
we can handle operation, maintenance, and monitoring within 7 to 10 business days after ordering the service.

◇ When designing and constructing a new cloud/server
- After ordering the service, we can construct a new server environment within 10 to 15 business days, and then provide operational maintenance and monitoring.

*For each pattern, as soon as the monitoring settings for the cloud/server are completed, we will provide you with a parameter sheet (setting information) for the server environment.

*The above delivery dates are for reference only. Schedules and delivery dates may vary depending on system configuration and circumstances. Please contact us separately for details.

● Cloud / server design and construction
● Cloud / server operation maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud / server operation monitoring service (24 hours a day, 365 days a year)
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)

Please tell me the monitoring tools for operation and maintenance/monitoring.

The monitoring tool used for cloud server operation, maintenance, and monitoring uses Zabbix

* Amazon CloudWatch is also available upon customer request.

● Cloud/server operation and maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation and monitoring service (24 hours a day, 365 days a year)
● North American cloud/server construction, operation and maintenance

What kind of applications are the services provided by Beyond suitable for?

Web services such as games, apps, EC sites, media sites, and digital content require speed and flexibility, and are suitable for companies that operate services that are directly linked to sales, and for content development and management. This is probably suitable for companies that want to concentrate, or companies that do not have a server administrator in the first place.

Additionally, there is a tendency for companies facing such issues to outsource their services to MSPs (managed service providers) like Beyond, which specialize in cloud/server construction, operation, maintenance, and monitoring.

Please tell me the comparison and differences between cloud servers and on-premises (physical servers).

Comparisons and differences between cloud servers and on-premises (physical servers) include the following features:

Characteristics of cloud servers
Safety	・Since the hardware infrastructure (server/network) is redundant as standard, there are fewer service outages due to hardware failures.
Operational aspect	・You can immediately build a server, add more servers, and improve specifications without choosing the location of the server. - The server can be scaled out for high load access.
Price aspect	・Since most cloud services charge a pay-as-you-go fee for the amount of data transferred, monthly costs fluctuate. ・Service fees for overseas cloud services, such as AWS, GCP / Azure / Oracle Cloud, etc., fluctuate monthly due to exchange rates.
merit	- Resources can be added as needed and in the amount needed, making it easy to add resources. ・Even if the server configuration is the minimum configuration at the time of cloud introduction, specifications can be increased or decreased after the service starts.
Demerit	- Since the hardware infrastructure and configuration are black boxes, it is difficult to determine the cause and evaluate performance when a failure occurs due to hardware. ・Since the amount of data transferred is pay-as-you-go, the cost of monthly service usage fees may increase.
comprehensive evaluation	・For web services and systems where the access load to the server changes suddenly, such as games and apps / EC sites / media sites / digital content, the cloud is suitable because it can quickly respond to resource additions and scale-outs. ・When it comes to cloud reliability, most cloud services are audited annually by internationally recognized third-party auditing organizations to provide assurance regarding security, privacy, and compliance controls.

Features of on-premises (physical server)
Safety	- Since the data is stored in a physical environment, the location of the server is clear.
Operational aspect	- Machine resources such as servers, firewalls, and load balancers can be monopolized by one company, making it easy to customize as a unique system according to the company's requirements.
Price aspect	・Although initial installation costs are required, monthly costs are often fixed, so monthly cost management is stable. However, there are indirect human costs that are not visible, such as infrastructure maintenance man-hours, data center rack costs, electricity costs, and hardware manufacturer maintenance updates.
merit	- Because it is exclusively owned by one company, it is not affected by other users' systems. - Performance of machines and resources such as CPU/memory is clear.
Demerit	・There is a risk of server outage due to physical hardware failure. ・It is difficult to improve the specifications of hardware resources. ・When initially introducing hardware, it takes time to size and estimate the system.
comprehensive evaluation	・Since server machine/hardware resources can be used to the maximum, when developing a mission-critical system that does not go through the external Internet, a physical server can maintain stable and high performance than a cloud. I can. ・In performance evaluation compared to cloud services, some studies have shown that the performance results are more than three times higher.

*Beyond can provide server operation, maintenance, and monitoring (24 hours a day, 365 days a year) even in on-premises (physical server) infrastructure environments.

In addition, in the case of designing and building an on-premises (physical server) infrastructure environment and providing on-site support, we will work with Beyond's infrastructure partners.

● Cloud/server design/construction
● Cloud/server migration/migration
● AWS cloud integration

Does it support the construction and operation of large-scale infrastructure?

Yes, we specialize in the construction, operation, maintenance, and monitoring of infrastructure environments used for large-scale web service systems.

We support the design, construction, and 24/7 operation, maintenance, and monitoring of infrastructure environments involving dozens or hundreds of servers (hosts). Of course, if the minimum number of servers is required, we can accept orders from just one server.

Is there a limit to the number of times you can provide support for cloud/server operation, maintenance, and monitoring?

There is no limit to the number of times we can provide support for cloud/server operation, maintenance, and monitoring. Additionally, there are no additional costs incurred due to excessive support requests.

We support you 24 hours a day, 365 days a year by email, phone, and chat.

● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation and monitoring service (24 hours a day, 365 days a year)

Please tell us about the strengths, features, and areas of expertise of your service.

Founded in 2007 as the server division of a mobile content provider that boasted "more than 8 billion page views per month" at the time of its founding, the company has continued to steadily advance step by step to this day, focusing on physical server hosting and housing services. We have a history of doing so.

Because of this historical background, Beyond's cloud/server construction, operation and maintenance, and system development is focused on designing, building, and developing cloud/servers for large-scale web services such as games, apps, EC sites, media sites, and digital content. We specialize in migration, 24/7 operation maintenance/monitoring.

Based on the knowledge and technology of infrastructure construction and operation to date, we support scaling and parameter tuning of large-scale infrastructure environments ranging from dozens to hundreds of machines.

In addition, in order to respond to rapidly changing markets and needs, BEYOND has formed partnerships with many cloud vendors, both overseas and domestic, so we can provide multi-tasking services for the construction and operation of various clouds and servers. The feature is that it can be handled in the cloud.

Please tell me what you need to do for cloud/server operation, maintenance, and monitoring.

With engineers on hand 24 hours a day, 365 days a year, we handle cloud/server operation, maintenance, and monitoring, and quickly troubleshoot any irregular situations that suddenly occur.

We also analyze the operational status and trends of systems and applications, provide advice on possible future problems, and support the optimization of infrastructure configurations. By helping you avoid and improve operational problems before they occur, we will realize more reliable cloud/server operations.

● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation and monitoring service (24 hours a day, 365 days a year)

Compatible items for cloud/server operation, maintenance, and monitoring

Cloud/server basic support items	Engineers available 24 hours a day, 365 days a year	Email/phone/chat support	Primary failure response (alert notification/cause investigation)
Cloud/server basic support items	Secondary failure response (failure isolation/failure recovery)	Cloud operation support (instance scale adjustment, disk volume expansion, IAM creation, etc.)	Technical support/advice regarding cloud configuration/functions
Cloud/server operation and maintenance items	Server restart (machine/OS/middleware)	Add/change OS/middleware settings	Security policy addition/change
	Login user account addition/change	IP address permission settings added/changed (including blocking of unauthorized IP addresses)	Virtual host addition/change
	Log acquisition (access.log / error.log etc.)	Server monitoring items/alert thresholds added/changed	Vulnerability response (version upgrade using package management tools such as yum) *Best effort support
	Middleware performance tuning *Best effort supported or optional supported	Technical support/advice regarding OS/middleware (OSS) *Best effort support	-
Cloud/server monitoring items	Ping monitoring	port monitoring	Apache monitoring
	SWAP monitoring	disk monitoring	CPU/LA monitoring
	URL monitoring	process monitoring	performance monitoring
	database monitoring	-	-

*If you have any requests for cloud/server operation/maintenance/monitoring other than those listed above, please contact us separately.
*The minimum usage period for this service is 3 months.

Frequently Asked Questions See list

Stable server infrastructure for everyone

◆ Beyond's cloud/server operation, maintenance, and monitoring technology ◆

● Manned support 24 hours a day, 365 days a year by engineers in Japan and Canada

● Middleware (OSS) optimization tuning and technical support

● Operation and maintenance know-how based on Zabbix monitoring technology

● Early resolution technical support using chat tools

● Cloud/server security enhancement

● Sharing technical know-how regarding cloud utilization

◆ Strengths of Beyond's cloud/server operation, maintenance, and monitoring ◆

● 24-hour, 365-day technical support that takes advantage of the geography and time differences between Japan and Canada.

● Zabbix monitoring server function is provided as standard with subscription.

● Speedy technical support using Chatwork/Slack

Do you have any “concerns/cases” like this Please consult with us first! ~

◆ Beyond's cloud/server operation, maintenance, and monitoring items ◆ < 24-hour, 365-day technical support >

[Standard] Operation, maintenance and monitoring items

[+α added value] Beyond’s unique operation, maintenance and monitoring items

◆ Beyond cloud/server operation, maintenance, and monitoring flow ◆

Introduction examples and results regarding cloud/server operation, maintenance, and monitoring (24 hours a day, 365 days a year)

Frequently asked questions regarding cloud/server operation, maintenance, and monitoring (24 hours a day, 365 days a year)

Is it possible to design, build, and operate Kubernetes and Docker containers?

Does it support server construction and operation using AlmaLinux?

Is there a volume discount for monthly costs for operation, maintenance and monitoring?

Do I need to pay an initial fee even if I take over operation, maintenance, and monitoring from my company or another company?

Is it possible to design and build CI/CD/DevOPS pipelines?

Is it possible to design and build an on-premises server (physical server)?

Is there security certification by an external auditing agency?

Is it possible to conclude a contract to use the service?

Is it possible to define system requirements for cloud/server design and construction?

Is it possible for engineers to be on-site to build systems within your company and respond to failures?

Is emergency contact/technical support available by phone 24 hours a day, 365 days a year?

Is it possible to continue supporting the current server environment?

Please tell me how to request a quote for your service.

Can you handle operation, maintenance, and monitoring of services other than the cloud (hosting, VPS, etc.)?

Please tell me the lineup of compatible clouds/servers.

Please tell me about the security system for cloud/server operation, maintenance, and monitoring.

Is it possible to perform OS/middleware security updates (vulnerability countermeasures)?

Please tell me about cloud services that allow system development.

Please tell me the period from applying for cloud/server-related services to starting use.

Please tell me the monitoring tools for operation and maintenance/monitoring.

What kind of applications are the services provided by Beyond suitable for?

Please tell me the comparison and differences between cloud servers and on-premises (physical servers).

Does it support the construction and operation of large-scale infrastructure?

Is there a limit to the number of times you can provide support for cloud/server operation, maintenance, and monitoring?

Please tell us about the strengths, features, and areas of expertise of your service.

Please tell me what you need to do for cloud/server operation, maintenance, and monitoring.

Compatible items for cloud/server operation, maintenance, and monitoring

◆ Beyond's cloud/server operation, maintenance, and monitoring items ◆
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