North American cloud/server construction, operation and maintenance

Beyond service information

Cloud/server construction, operation and maintenance for North America and globally

With the recent changes in the world situation in the global market, Japanese companies are no exception, and are required to develop business development and strategies that are even more focused on the global market, regardless of the scale of business and services. Masu.

Beyond provides construction, operation and maintenance, and technical support for various clouds/servers such as AWS, GCP, and Azure, mainly for Japanese companies, local subsidiaries, and overseas group companies expanding into the North American region of the United States and Canada. We support our customers as a strong partner who continues to support their global business as they expand overseas

Beyond GTA Inc. , Beyond's Canadian subsidiary (a wholly owned subsidiary of Beyond) , we provide technical support in Japanese and English, payment settlements in Canadian dollars (CAD), and corporate contracts. .

In addition, in response to customer requests, we provide the same quality of technical support as in Japan, including cloud/server operation, maintenance, and monitoring services 24 hours a day, 365 days a year, through cooperation between regions in Japan

North America region MSP image image

◆ Features of North American cloud/server construction, operation and maintenance ◆

Taking advantage of the location of Beyond GTA Inc. (hereinafter "Beyond GTA"), Beyond's local subsidiary in Canada, we will utilize the technical capabilities and know-how cultivated as a multi-cloud integrator and managed service provider (MSP) to develop services such as AWS, GCP , and Azure .・We design, build, and operate using various cloud/server platforms such as Oracle Cloud.

By providing services from Beyond GTA, which is also a Japanese company, we will meet the needs for detailed technical support similar to the Japanese business culture. Of course, we can also provide technical support for cloud/server construction, operation and maintenance for North American companies as well as Japanese companies, local subsidiaries, and overseas group companies in the North American region (USA and Canada).

  • Cloud/server construction and operation for Japanese companies and local subsidiaries in the United States and Canada

    Cloud/server construction and operation
    for Japanese companies and local subsidiaries expanding into North America
    We provide comprehensive support for infrastructure issues such as cloud/server construction, migration, operation and maintenance, faced by Japanese companies, local subsidiaries, and overseas group companies expanding into the United States and Canada. We can also handle corporate contracts with either Japan or Canada.
  • Technical support provided by server engineers in two languages ​​(Japanese and English)

    Technical support
    provided by server engineers in two languages ​​(Japanese and English)
    In addition to inquiries and support in Japanese, we also respond to inquiries and support in English in line with the needs of our representatives at our bases in the United States and Canada. We provide bilingual technical support in Japanese and English by our server engineers.
  • Partner support for North American IT/web service business

    Collaboration and support
    with IT service for business development in North America
    Utilizing the location of Beyond's local subsidiary Beyond GTA (wholly owned subsidiary), we will support partnerships and collaboration for business development in North America by catching up on information on cutting-edge IT services developed in the United States and Canada. I will do it.

*This service is for customers and companies expanding into the North American region (America and Canada).
*For information on various services for customers and companies in Japan, please check the [ Beyond Service Information ]

About Beyond's Canadian subsidiary " Beyond GTA

Beyond GTA, a Canadian subsidiary of Beyond, was newly opened in 2019 as a wholly owned subsidiary of Beyond, and started as a region that provides cloud/server operation, maintenance, and monitoring support for customers during nighttime hours in Japan.

In recent years, Beyond GTA has not only been providing cloud/server operation maintenance and monitoring support during nighttime hours in Japan, but also providing services to customers such as Japanese companies, local subsidiaries, and overseas group companies in the North American region (USA/Canada). We provide technical support services such as cloud/server construction, operation and maintenance.

Canadian subsidiary Beyond GTA image image 1Canadian subsidiary Beyond GTA image image 2 Canadian subsidiary Beyond GTA image image 3

● Features and strengths of Beyond’s Canadian subsidiary “Beyond GTA”


Beyond GTA, the Canadian subsidiary of Beyond, is based in the Greater Toronto Area, and the members of Beyond GTA are from various countries, mainly Japanese. Consists of server engineers.

Beyond GTA's server engineers are able to work in both Japanese and English, so we are able to maintain a smooth rotation system through close collaboration and communication between members based in both Japan and Canada. provides cloud/server operation, maintenance, monitoring, and technical support 24 hours a day, 365 days a year.

"North American Cloud/Server Construction/Operation and Maintenance" handles various cloud/server design, construction, migration, operation and maintenance such as AWS, GCP, Azure, Oracle Cloud, etc., and also handles meetings and inquiries in both Japanese and English. We can flexibly respond to customer requests, including support and technical support, direct corporate contracts with local companies, and payments in Canadian dollars (CAD).

In addition, by taking advantage of the Beyond GTA location, we will support you as a strong partner for global business in North America, including the latest IT services and cutting-edge technology research in the North American region (USA and Canada).
Canadian subsidiary Beyond GTA image image 4Canadian subsidiary Beyond GTA image image 5Canadian subsidiary Beyond GTA image image 6

● Status of Canada's IT services business


In recent years, in Canada, there has been a remarkable rise in the number of companies engaged in the development and provision of various IT businesses and IT services.

IT companies based in Silicon Valley and Seattle in the United States are actively relocating and investing in Canada, and there are many areas where the IT industry can grow. Beyond Toronto, where Beyond's local subsidiary in Canada, Beyond GTA, is based, cities such as Montreal, Quebec City, Ottawa, Waterloo, and Vancouver are offering a variety of technologies such as AI, big data, cybersecurity, blockchain, and robotics. The development of cutting-edge technology is being actively carried out.

In addition, the Canadian government and universities have developed initiatives to support startups, so not only are many types of subsidies provided by the government, but there are also many accelerators sponsored by universities. .

A thriving startup ecosystem provides a foundation for innovation, with many entrepreneurs and venture capitalists supporting the creation of new companies. Particularly in the technology field, we are seeing an increasing number of Canadian startups growing and succeeding in the global market.
Canadian subsidiary Beyond GTA image image 7Canadian subsidiary Beyond GTA image image 10Canadian subsidiary Beyond GTA image image 8

● 24-hour, 365-day technical support that takes advantage of the geography and time differences between Japan and Canada.


Beyond's cloud/server operation, maintenance, and monitoring system utilizes the rotation and collaboration system of server engineer teams in Japan and Canada's local subsidiary "Beyond GTA", 24 hours a day, 365 days a year, taking advantage of the geographical and time differences between Japan and Canada. We provide technical support for operation, maintenance, and monitoring through manned support.

As a result, even during nighttime hours in Japan and North America, where it is difficult to maintain support quality, we are able to provide the same continuous support quality as during daytime hours.

Beyond's cloud/server operation, maintenance, and monitoring services not only simply monitor clouds/servers, but also investigate system bottlenecks, improve performance through system optimization, and solve problems that may arise in the future. Our distinctive feature is that we provide technical support for cloud/server operation, maintenance, and monitoring that is one step ahead of the curve.

With Beyond's server engineers manned 24 hours a day, 365 days a year, we aim to operate services and systems nonstop so that our customers can focus on their core business without worrying about service or system issues.


Do you have any “concerns/cases” like this Please consult with us first! ~

  • I want to entrust cloud/server construction and operation to a Japanese IT vendor.
  • I would like to receive inquiries and technical support not only in Japanese but also in English.
  • Local subsidiaries and group companies in North America do not have system staff.
  • I would like to make direct contracts and payments with local subsidiaries and group companies in North America.
  • I want to outsource the construction and operation of global services.
  • There is a problem with the current system environment, so I would like you to improve the operation.
  • I want to be entrusted with security operations such as countermeasures against unauthorized access and vulnerability countermeasures.
  • I want to focus on the original service development and concentrate my business resources.
  • I want advice that takes into account system requirements, environment, and use cases.
  • I want to receive technical knowledge that is familiar with various clouds / servers

◆ North American cloud/server construction, operation and maintenance technology ◆

Since its founding, Beyond has been building, operating and maintaining cloud/servers that serve as the foundation for web services such as large-scale, high-load games, apps, EC sites, media sites, and digital content for customers in Japan. Using the technical capabilities we have cultivated as a multi-cloud integrator and managed service provider (MSP), we have solved many infrastructure-related issues.

We bring together the technical capabilities and know-how in cloud/server construction, operation and maintenance that we have cultivated up until now to serve Japanese companies, local subsidiaries, and overseas group companies expanding into the North American region of the United States and Canada. We also provide technical support for cloud/server construction and operation with the same quality as in Japan.

We propose the optimal cloud/server configuration Image icon

● Providing optimized cloud/server configurations

Beyond is a multi-cloud integrator and managed service provider (MSP) that designs, builds, and operates various clouds/servers such as AWS, GCP, and Azure, and we can optimize the service according to the specifications and uses required by our customers. We provide you with a cloud/server configuration. We also support various options such as server data migration and security enhancement.

Image icon specialized in cloud/server infrastructure technology

● Specializing in cloud/server infrastructure technology

Since our founding, we have leveraged the knowledge and technology we have gained from designing, constructing, and operating large-scale, high-load cloud/servers in the Japanese market to develop web sites such as games, apps, EC sites, media sites, and digital content. We provide technical support services for service/system use cloud/server construction, operation and maintenance at the same level of quality as in Japan.

Early resolution technical support in Japanese and English Image icon

● Bilingual technical support for early resolution in Japanese and English

In order to provide prompt technical support from server engineers, we use chat tools such as Slack and Chatwork in addition to email and phone calls to provide speedy technical support in two languages: Japanese and English. . The system allows you to check the history of all responses, including technical support responses and alert notifications from the monitoring server.

Manned support 24 hours a day, 365 days a year by engineers in Japan and Canada Image icon

● Manned support 24 hours a day, 365 days a year by engineers in Japan and Canada

When supporting cloud/server operation, maintenance, and monitoring 24 hours a day, 365 days a year, we provide technical support that takes advantage of geography and time differences through a rotation system with server engineer teams in Japan and Canada. Even in the unlikely event of a server down or system failure, we will provide quick and stable cloud/server operation, maintenance, and monitoring.

Compatible with corporate contracts and currency payments with either Japan or Canada Image icon

● Supports corporate contracts and currency payments with either Japan or Canada.

Even when providing services to Japanese companies, local subsidiaries, and overseas group companies expanding into the North American region of the United States and Canada, it is possible to consolidate contracts and payments in one lump sum in the same way as in Japan. Additionally, depending on customer requests, we can flexibly support payments via corporate contracts and Canadian dollar (CAD) payments directly with our Canadian subsidiary, Beyond GTA.

Catch-up of IT services and advanced technology in North America Image icon

● Catch up on IT services and advanced technology in North America

We conduct research on IT services, cutting-edge technologies, trends, etc. in the North American region (USA/Canada). We will incorporate the latest cloud services, cybersecurity, big data, and other cloud-native cutting-edge technologies deployed in North America to improve our technical and operational capabilities, ensuring the stable operation and quality of our customers' services and systems. I'll use it.

*For various cloud/server services that support North American cloud/server construction, operation and maintenance, please check the [ Cloud Partner/Cloud Compatible List ]

 

◆ North America Cloud / Flow of server construction, operation and maintenance ◆

We anticipate a schedule of 10 to 15 business days from requesting cloud/server construction/operation/maintenance to completion of the work and preparation for operation/maintenance. In line with the infrastructure configuration defined in the cloud/server design and construction plan, we will provide you with the optimal cloud/server environment for running your services and applications.

In the operation and maintenance phase, we set up the necessary items for daily cloud/server operation, maintenance, and monitoring. We aim to ensure stable operation of cloud/server environments through an operation, maintenance, and monitoring system that is prepared for unexpected situations, such as recovery from irregular system failures.

  1. Infrastructure requirements/specifications confirmation

    1. Infrastructure requirements/specifications confirmation
    We listen and confirm the requirements, specifications, schedule, etc. of the infrastructure environment that will serve as the operating base of the service/system in advance, and define the necessary cloud/server infrastructure configuration.
  2. Fill out the hearing sheet

    2. Fill out the hearing sheet
    Fill in the necessary information such as number of server hosts, specifications, OS/middleware, monitoring alert notification destination, etc. based on the requirements of the predefined cloud/server environment.
  3. Server account creation

    3. Create server account
    Create a cloud service server account, assign a login policy to the cloud/server, and set access privileges.
  4. Server design/construction

    4. Server design and construction
    Based on the server configuration information provided in the interview sheet, we will proceed with setting up the server machine, subnet, security policy, etc.
  5. OS/middleware settings

    5. OS/middleware settings
    Install and configure OS/middleware and modules that correspond to service/application specifications. We also perform middleware tuning as necessary.
  6. Monitoring server connection permission

    6. Monitoring server connection permission
    We will install port connections from the monitoring server, SSH login settings, and monitoring agents for the cloud/server environment that will be subject to operation, maintenance, and monitoring.
  7. Server monitoring item settings

    7. Server monitoring item settings
    Set the monitoring items necessary for server operation and maintenance, such as ping monitoring, URL monitoring, process monitoring, and resource monitoring. After completing the monitoring settings, perform a monitoring alert notification test.
  8. Parameter sheet/configuration diagram provided Provided

    8. Parameter sheet/configuration diagram provided
    After completing the server construction and monitoring settings, we will provide you with a set of parameter sheets and configuration diagrams that include server settings, monitoring items, etc. After that, we will begin operations, maintenance, and monitoring.
  9. Start of operation, maintenance and monitoring

    9. Start operation, maintenance and monitoring
    With a technical support system staffed by server engineers 24 hours a day, 365 days a year, we provide cloud/server operational support and respond to system troubles that may occur.

*The above work content and work process is an example. The content and process of construction, operation and maintenance work may change depending on various conditions such as specifications, functions, and configuration of the cloud/server environment. Please contact us separately for details.

North American cloud/Frequently asked questions regarding server construction, operation and maintenance

Do you support cloud/server construction and operation for overseas companies?

Do you support cloud/server construction and operation for overseas companies?

Yes, we also provide cloud/server construction, operation, and technical support for customers, mainly Japanese companies, local subsidiaries, and overseas group companies in overseas areas.

Each of Beyond's wholly owned subsidiaries (Japanese companies) will provide services of global standards that take advantage of their location.

North America area

・Company name: Beyond GTA Inc. (Canadian subsidiary)
・Location: Toronto, Canada
・Supported area: North America (USA/Canada)

● North American cloud/server construction, operation and maintenance

China area

・Company name: Beyond Technology Shenzhen Co., Ltd. (local subsidiary in China)
・Location: Shenzhen, China
・Supported area: China (Mainland China / Hong Kong / Macau)

● China Cloud / Server construction, operation and maintenance

*We also have experience working with customers from overseas companies such as Germany and Turkey. Please contact us separately for details.

Please tell me how to request a quote for your service.

Please tell me how to request a quote for your service.

Please feel free to contact us using the contact form

After confirming the content of your inquiry, a representative will contact you within 1-2 business days (weekdays).

Is it possible to conclude a contract to use the service?

Is it possible to conclude a contract to use the service?

◇ In the case of cloud/server construction and operation/maintenance/monitoring services,
the contract will be based on the contents of " Server Support Terms of Use "

◇ In the case of contracted system development
, a separate contract will be concluded upon conclusion of a development outsourcing contract.

Is it possible to define system requirements for cloud/server design and construction?

Is it possible to define system requirements for cloud/server design and construction?

Yes, we will listen to and advise you on the system specifications and security requirements of your services and applications, and define the prerequisites for the cloud/server environment.

However, please note that we do not conduct frequent requirements definition meetings (participation in regular meetings) or create requirements definition documents.

● Cloud/server design/construction
● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation monitoring service (24 hours a day, 365 days a year)
● Cloud/server migration/migration

Is emergency contact/technical support available by phone 24 hours a day, 365 days a year?

Is emergency contact/technical support available by phone 24 hours a day, 365 days a year?

Yes, at Beyond, our server engineers work in three shifts, 24 hours a day, 365 days a year, to operate, maintain, and monitor cloud/servers, so we can provide technical support over the phone even in the early morning or late night hours. We are compatible. Of course, we also provide technical support via email and chat.

● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation monitoring service (24 hours a day, 365 days a year)
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)

Is it possible to continue supporting the current server environment?

Is it possible to continue supporting the current server environment?

Yes, it is possible for customers to entrust the cloud and server environments that are already in operation as they are, and Beyond to take over and perform operation, maintenance, and monitoring. In that case, we will install and configure Zabbix

Additionally, during Beyond's operation maintenance and monitoring, if there appears to be a problem with the settings or performance of the customer's infrastructure environment, we will suggest parameter resetting or tuning to improve infrastructure operations. Masu.

● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation and monitoring service (24 hours a day, 365 days a year)

Please tell me the lineup of compatible clouds/servers.

Please tell me the lineup of compatible clouds/servers.

Regardless of the cloud/server platform, such as AWS, Google Cloud (GCP), Microsoft Azure, Oracle Cloud (OCI), IDCF Cloud, etc., we provide the optimal cloud/server environment according to customer needs. Please leave the construction and operation of a multi-cloud configuration to us.

Please see below for details on compatible clouds/servers.

●List of cloud partners/cloud support
●List of cyber security partners

Please tell me about the security system for cloud/server operation, maintenance, and monitoring.

Please tell me about the security system for cloud/server operation, maintenance, and monitoring.

We handle cloud/server operation, maintenance, and monitoring based on the basic information security policy of ISMS (ISO/IEC 27001:2013), an international standard for third-party certification


Obtained "ISMS (ISO/IEC 27001:2013)" certification, an international standard for third-party certification of information security management systems.

◇ Three bases for operation, maintenance and monitoring:
Osaka, Shikoku and Canada.

◇ In-house network environment for operation, maintenance, and monitoring
are connected via a dedicated network line and fixed IP address for operation, maintenance, and monitoring work.
Anti-virus software is installed on all employees' PC terminals.

◇ 3-shift system for operation, maintenance, and monitoring
(including night hours, weekends, and holidays)

◇ Responding to OS/middleware vulnerabilities
Collection and deployment of OS/middleware vulnerability information provided by JPCERT/CC


No one other than those involved will be allowed to enter the office (entry/exit management using security card authentication)

● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation and monitoring service (24 hours a day, 365 days a year)

Can you help me migrate server data from an existing server?

Can you help me migrate server data from an existing server?

Yes, we accept work to migrate server data from on-premises, physical servers, and legacy system environments to cloud environments.

In addition to migrating data to a new cloud environment, we also thoroughly check whether the data in the database is reflected without any problems and whether there are any problems with the operation of services and content.

*Please note that a separate server data migration fee is required for server data migration.

● Cloud/server migration/migration

Please tell me the monitoring tools for operation and maintenance/monitoring.

Please tell me the monitoring tools for operation and maintenance/monitoring.

The monitoring tool used for cloud server operation, maintenance, and monitoring uses Zabbix

Amazon CloudWatch is also available upon customer request

● Cloud/server operation and maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation and monitoring service (24 hours a day, 365 days a year)
● North American cloud/server construction, operation and maintenance

What kind of applications are the services provided by Beyond suitable for?

What kind of applications are the services provided by Beyond suitable for?

Web services such as games, apps, EC sites, media sites, and digital content require speed and flexibility, and are suitable for companies that operate services that are directly linked to sales, and for content development and management. This is probably suitable for companies that want to concentrate, or companies that do not have a server administrator in the first place.

Additionally, there is a tendency for companies facing such issues to outsource their services to MSPs (managed service providers) like Beyond, which specialize in cloud/server construction, operation, maintenance, and monitoring.

● Cloud / server design and construction
● Cloud / server operation maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud / server operation monitoring service (24 hours a day, 365 days a year)
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)
● Cloud/server migration/migration
● North American cloud/server construction/operation/maintenance

Does it support the construction and operation of large-scale infrastructure?

Does it support the construction and operation of large-scale infrastructure?

Yes, we specialize in the construction, operation, maintenance, and monitoring of infrastructure environments used for large-scale web service systems.

We support the design, construction, and 24/7 operation, maintenance, and monitoring of infrastructure environments involving dozens or hundreds of servers (hosts). Of course, if the minimum number of servers is required, we can accept orders from just one server.

● Cloud / server design and construction
● Cloud / server operation maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud / server operation monitoring service (24 hours a day, 365 days a year)
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)
● Cloud/server migration/migration
● North American cloud/server construction/operation/maintenance

Frequently Asked Questions See list