Cloud/server operation monitoring service (24 hours a day, 365 days a year)

About cloud/server operation monitoring service

Beyond's "Cloud/Server Operation Monitoring Service" not only simply monitors server/infrastructure environments, but also provides daily system operations and countermeasures to prevent sudden system troubles from occurring. We consider this to be an important element.

By providing advice on anticipated future issues such as system bottleneck investigation, performance improvement through system optimization, and security vulnerabilities, we will achieve more reliable cloud/server operational management.

We specialize in 24-hour, 365-day operational monitoring of cloud/server environments used for web services and web systems such as games, apps, EC sites, media sites, and digital content.

Our experts, who have specialized knowledge and technology regarding cloud/servers, will minimize the downtime of your systems and applications and provide you with the benefits of reducing operating costs.

We support optimization of cloud utilization

・I want to make inquiries whenever I need to, 24 hours a day, 365 days a year.
- I would like to make inquiries using various methods such as telephone and chat.
- I would like to be able to respond to an unlimited number of support inquiries.
・I would like technical support to be provided using a problem-solving approach.
- We hope for timely responses to issues that require early resolution, such as those that have a large impact on the system.
- I would like advice that takes into account the use case, environment, and requirements.
- We want to reduce unnecessary operational costs as much as possible.
・ I would like to receive knowledge that is familiar with various clouds and multi-clouds.
- I want to concentrate on developing the original service and creating business value. ...etc.

Contents of cloud/server operation monitoring service (24 hours a day, 365 days a year)

Beyond's "Cloud/Server Operation Monitoring Service" provides a full support plan that integrates all of these support items. By entrusting cloud/server matters to experts like Beyond, we eliminate the concerns and burdens of infrastructure that our customers have.

Of course, we also support operational monitoring of various clouds/servers such as AWS, GCP, and Azure, as well as operational monitoring of environments that are already in production. Additionally, even in an on-premises (physical server) infrastructure environment, we can provide server operation, maintenance, and monitoring (24 hours a day, 365 days a year).

● Cloud/server operation, maintenance, and monitoring (24 hours a day, 365 days a year)

Supported items for cloud/server operation monitoring

After we hand over the cloud/server environment to the customer, we have engineers on hand 24 hours a day, 365 days a year to handle operation, maintenance, and monitoring of the cloud/server, and to respond to irregular situations that suddenly occur. We will quickly troubleshoot any problems.

We also analyze the operational status and trends of systems and applications, provide advice on possible future problems, and support the optimization of infrastructure configurations. By helping you avoid and improve operational problems before they occur, we will realize more reliable cloud/server operations.

*If you have any requests for cloud/server operation monitoring other than those listed above, please contact us separately.
*The minimum usage period for this service is 3 months.