Cloud/server operation monitoring service (24 hours a day, 365 days a year)
About cloud/server operation monitoring service
Beyond's "Cloud/Server Operation Monitoring Service" not only simply monitors server/infrastructure environments, but also provides daily system operations and countermeasures to prevent sudden system troubles from occurring. We consider this to be an important element.
By providing advice on anticipated future issues such as system bottleneck investigation, performance improvement through system optimization, and security vulnerabilities, we will achieve more reliable cloud/server operational management.
We specialize in 24-hour, 365-day operational monitoring of cloud/server environments used for web services such as games, apps, EC sites, media sites, and digital content.
Our experts, who have specialized knowledge and technology regarding cloud/servers, will minimize the downtime of your web services and systems and provide you with the benefits of reducing operating costs.
| Features of cloud/server operation monitoring service | ||
 24-hour, 365-day technical support that takes advantage of the geography and time differences between Japan and Canada. Beyond's cloud/server operation monitoring team collaborates with the server engineer team in Japan and the Beyond GTA Inc. (a wholly owned subsidiary of Beyond) in Toronto, Canada. Our system includes 24-hour, 365-day operational monitoring that takes advantage of |
 Zabbix monitoring server functionality now available as standard with subscription uses the Zabbix as its standard monitoring technology Since Beyond owns a server environment dedicated to Zabbix from the beginning, he can monitor the entire system such as cloud/server network applications without having to build a separate monitoring server dedicated to Zabbix. Is possible. |
 Speedy technical support using Chatwork/Slack In addition to standard email and phone support methods, Beyond provides technical support using chat tools such as Chatwork and Slack. We strive to provide technical support for technical issues that require early resolution, as well as speedy troubleshooting and technical support when server/infrastructure failures suddenly occur. |
We support optimization of cloud utilization
・I want to make inquiries whenever I need to, 24 hours a day, 365 days a year.
・I would like to make inquiries using various methods such as telephone and chat.
- I would like to be able to respond to an unlimited number of support inquiries.
・I would like technical support to be provided using a problem-solving approach.
・We hope for timely responses to issues that require early resolution, such as those that have a large impact on services.
- I would like advice that takes into account the use case, environment, and requirements.
- We want to reduce unnecessary operational costs as much as possible.
・ I would like to receive knowledge that is familiar with various clouds and multi-clouds.
- I want to concentrate on developing the original service and creating business value. ...etc.
Contents of cloud/server operation monitoring service (24 hours a day, 365 days a year)
Beyond's "Cloud/Server Operation Monitoring Service" provides a full support plan that integrates all of these supported items. By leaving cloud/server matters to experts like Beyond, we eliminate the concerns and burdens faced by our customers.
Of course, we also support operational monitoring of various clouds/servers such as AWS, GCP, and Azure, as well as operational monitoring of environments that are already in production. Even in an on-premises (physical server) infrastructure environment, we can provide server operation, maintenance, and monitoring (24 hours a day, 365 days a year).
● Cloud/server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
Supported items for cloud/server operation monitoring
After we have completed the monitoring settings for operational monitoring of the customer's cloud/server environment, we have engineers on hand 24 hours a day, 365 days a year to handle cloud/server operation, maintenance, and monitoring on your behalf, and handle irregularities that occur suddenly. We can quickly troubleshoot even the worst situations.
We also analyze the operational status and trends of web services and systems, advise on problems that may occur in the future, and support optimization of system configurations. By helping you avoid and improve operational problems before they occur, we will realize more reliable cloud/server operations.
| Cloud/server basic support items |
Engineers available 24 hours a day, 365 days a year | Email/phone/chat support | Primary failure response (alert notification/cause investigation) |
| Secondary failure response (failure isolation/failure recovery) | Cloud operation support (instance scale-up and scale-out adjustment, disk volume expansion, IAM creation, etc.) | Technical support/advice regarding cloud configuration/functions | |
| Cloud/server operation and maintenance items | Server restart (machine/OS/middleware) | Add/change OS/middleware settings | Security policy addition/change |
| Login user account addition/change | IP address permission settings added/changed (including blocking of unauthorized IP addresses) | Virtual host addition/change | |
| Log acquisition (access.log / error.log etc.) | Add/change server monitoring items/thresholds | Vulnerability response (version upgrade using package management tools such as yum) *Best effort support | |
| Middleware performance tuning *Best effort supported or optional supported | Technical support/advice regarding OS/middleware (OSS) *Best effort support | - | |
| Cloud/server monitoring items | Ping monitoring | port monitoring | Apache monitoring |
| SWAP monitoring | disk monitoring | CPU/LA monitoring | |
| URL monitoring | process monitoring | performance monitoring | |
| database monitoring | - | - |
| [Monthly fee] Cloud/server operation monitoring (available 24 hours a day, 365 days a year) |
1 system: 39,800 yen (excluding tax) ~ |
*If you have any requests for cloud/server operation monitoring other than those listed above, please contact us separately.
*The minimum usage period for this service is 3 months.
