AWS operation monitoring service (24 hours a day, 365 days a year)
About AWS Operational Monitoring Service (24 hours a day, 365 days a year)
Beyond's"AWS Operation Monitoring Service (24/7)"does not simply monitor the AWS cloud/server environment, but considers it crucial to implement daily system operations and countermeasures before unexpected system problems occur.
We will provide advice on anticipated future issues, such as investigating system bottlenecks, improving performance through system optimization, and addressing security vulnerabilities, to ensure more robust operation and management of your AWS environment
We specialize in 24/7 operational monitoring of AWS environments used for web services and web systems such as games, apps, e-commerce sites, media sites, and digital content
Our experts with specialized knowledge and skills in cloud/servers will minimize downtime for your systems and applications, helping you achieve the benefits of reduced operational costs
| Features of AWS Operation Monitoring Service (24 hours a day, 365 days a year) | ||
 24/7 technical support utilizing the geography and time difference between Japan and Canada Beyond's AWS operations monitoring system involves collaboration between a server engineering team in Japan and a server engineering team at its Canadian subsidiary,Beyond GTA Inc.(a wholly owned subsidiary of Beyond). This system leverages the geographical and time differences between Japan and Canada to provide 24/7/365 operations monitoring and Japanese language support. |
 Zabbix monitoring server function is provided as standard with subscription as our standard monitoring technologythe Zabbix. Since Beyond already has a dedicated server environment for Zabbix, there is no need to build a new dedicated Zabbix monitoring server. Of course, we also support AWS operational monitoring using CloudWatch monitoring tools in conjunction with Zabbix. |
 Speedy technical support using Chatwork and Slack In addition to standard email and telephone support, we also provide technical support using chat tools such as Chatwork and Slack (paid version).We strive to provide speedy troubleshooting and technical support for technical support that requires a quick resolution and for sudden server/infrastructure failures |
● Beyond is an AWS Certified Select Tier Service Partner.
We provide technical support for AWS operational monitoring services (24/7) based on our extensive knowledge and skills in AWS.
◇ AWS Partner Solution Finder
◇ AWS Construction, Operation, Maintenance, and Monitoring Services
◇ AWS Cloud Integration
We support the optimization of cloud utilization
- I want to be able to contact support anytime, anywhere, 24/7, 365 days a year.
- I want to be able to contact support using various methods, such as phone and chat. -
I want unlimited support inquiries.
- I want technical assistance with a problem-solving approach.
- I want timely responses to issues that require early resolution, such as those with a large impact on the system.
- I want advice that takes into account use cases, environments, and requirements.
- I want to reduce unnecessary operational costs as much as possible.
- I want to receive knowledge from experts familiar with various clouds and multi-cloud environments.
- I want to concentrate on developing our core services and focus on creating business value. ...etc.
AWS Operation Monitoring Service (24 hours a day, 365 days a year)
Beyond's"AWS Operation Monitoring Service (24/7)"offers a full-support plan that integrates all of these support items. By entrusting your cloud/server matters to server/infrastructure specialists like Beyond, you can eliminate the anxieties and effort associated with server/infrastructure that customers and companies often face.
Of course, it also supports operational monitoring of AWS using Amazon CloudWatch monitoring tools, as well as operational monitoring of AWS environments already in production
● Cloud/Server Operation Monitoring Service (24 hours a day, 365 days a year)
● Cloud/Server Operation Maintenance and Monitoring (24 hours a day, 365 days a year)
AWS Operation Monitoring (24 hours a day, 365 days a year)
Once the monitoring settings for operational monitoring have been completed for the AWS environment used by the customer, our engineers will be on-site 24 hours a day, 365 days a year to handle the operation, maintenance, and monitoring of the cloud/servers on your behalf, and will also provide prompt troubleshooting for any irregular situations that may arise
We also analyze the operational status and trends of systems and applications, provide advice on potential future problems, and support the optimization of system configurations. By helping to prevent and improve operational problems before they occur, we can achieve more reliable cloud/server operations
| AWS basic support items | 24/7 engineer support | Email/phone/chat support | First response to problems (alert notification/cause investigation) |
| Secondary response to failures (failure isolation/failure recovery) | AWS operation support (scaling instances, expanding disk volumes, creating IAM, etc.) | Technical support/advice regarding AWS configuration and functions | |
| AWS operation and maintenance items | Server restart (machine/OS/middleware) | Adding and changing OS/middleware settings | Security policy additions and changes |
| Adding and changing login user accounts | Adding and changing IP address permission settings (including blocking invalid IP addresses) | Adding and changing virtual hosts | |
| Log acquisition (access.log/error.log, etc.) | Server monitoring items / alert threshold addition/change | Vulnerability response (version upgrades using package management tools such as yum) * Best effort response | |
| Middleware performance tuning * Best effort or optional | Technical support/advice on OS/middleware (OSS) * Best effort support | - | |
| AWS monitoring items | Ping monitoring | Port Monitoring | Apache monitoring |
| SWAP monitoring | Disk Monitoring | CPU/LA monitoring | |
| URL Monitoring | Process Monitoring | Performance Monitoring | |
| Database Monitoring | - | - |
* For any AWS operational monitoring requests other than those listed above, please contact us separately.
* The minimum contract period for this service is 3 months.
