AWS operation monitoring service (24 hours a day, 365 days a year)
About AWS Operational Monitoring Service (24 hours a day, 365 days a year)
Beyond's "AWS Operation Monitoring Service (24 hours a day, 365 days a year)" does not simply monitor the AWS cloud/server environment, but also considers it important to take daily system operations and measures to prevent sudden system problems from occurring.
We will provide advice on anticipated future issues, such as investigating system bottlenecks, improving performance through system optimization, and addressing security vulnerabilities, to ensure more robust operation and management of your AWS environment
We specialize in 24/7 operational monitoring of AWS environments used for web services and web systems such as games, apps, e-commerce sites, media sites, and digital content
Our experts with specialized knowledge and skills in cloud/servers will minimize downtime for your systems and applications, helping you achieve the benefits of reduced operational costs
| Features of AWS Operation Monitoring Service (24 hours a day, 365 days a year) | ||
 24/7 technical support utilizing the geography and time difference between Japan and Canada Beyond's AWS operations monitoring is carried out in collaboration with a team of server engineers in Japan and Beyond GTA Inc. (a wholly owned subsidiary of Beyond) in Canada, making use of the geography and time difference between Japan and Canada to provide 24/7 operational monitoring and Japanese language support. |
 Zabbix monitoring server function is provided as standard with subscription The standard monitoring technology is the Zabbix monitoring tool. Beyond has had a dedicated server environment for Zabbix from the beginning, so there is no need to build a new monitoring server just for Zabbix. Of course, AWS operational monitoring is also supported when used in conjunction with the CloudWatch monitoring tool. |
 Speedy technical support using Chatwork and Slack In addition to standard email and telephone support, we also provide technical support using chat tools such as Chatwork and Slack (paid version).We strive to provide speedy troubleshooting and technical support for technical support that requires a quick resolution and for sudden server/infrastructure failures |
● Beyond is an AWS Certified Select Tier Service Partner.
Based on our extensive knowledge and technology of AWS, we provide technical support for AWS operational monitoring services (24 hours a day, 365 days a year).
◇ AWS Partner Solution Finder
◇ AWS construction, operation, maintenance, and monitoring services
◇ AWS Cloud Integration
We support the optimization of cloud utilization
- I want to be able to make inquiries 24 hours a day, 365 days a year, whenever I need to.
- I want to be able to make inquiries using various methods, such as phone and chat.
- I want an unlimited number of support inquiries.
- I want technical support with a problem-solving approach.
- I want a timely response to issues that require a quick resolution, such as issues that have a large impact on the system.
- I want advice that takes into account the use case, environment, and requirements.
- I want to reduce unnecessary operational costs as much as possible.
- I want to receive knowledge that is thorough about various clouds and multi-clouds.
- I want to focus on my original service development and creating business value. ...etc.
AWS Operation Monitoring Service (24 hours a day, 365 days a year)
Beyond's "AWS Operational Monitoring Service (24 hours a day, 365 days a year)" is offered as a full support plan that integrates all of these support items. By leaving all your cloud/server matters to server/infrastructure experts like Beyond, you can eliminate the anxiety and labor-intensive issues that customers and companies have regarding servers/infrastructure.
Of course, it also supports operational monitoring of AWS using Amazon CloudWatch monitoring tools, as well as operational monitoring of AWS environments already in production
● Cloud/Server operation monitoring service (24 hours a day, 365 days a year)
● Cloud/Server operation maintenance and monitoring (24 hours a day, 365 days a year)
AWS Operation Monitoring (24 hours a day, 365 days a year)
Once the monitoring settings for operational monitoring have been completed for the AWS environment used by the customer, our engineers will be on-site 24 hours a day, 365 days a year to handle the operation, maintenance, and monitoring of the cloud/servers on your behalf, and will also provide prompt troubleshooting for any irregular situations that may arise
We also analyze the operational status and trends of systems and applications, provide advice on potential future problems, and support the optimization of system configurations. By helping to prevent and improve operational problems before they occur, we can achieve more reliable cloud/server operations
| AWS basic support items | 24/7 engineer support | Email/phone/chat support | First response to problems (alert notification/cause investigation) |
| Secondary response to failures (failure isolation/failure recovery) | AWS operation support (scaling instances, expanding disk volumes, creating IAM, etc.) | Technical support/advice regarding AWS configuration and functions | |
| AWS operation and maintenance items | Server restart (machine/OS/middleware) | Adding and changing OS/middleware settings | Security policy additions and changes |
| Adding and changing login user accounts | Adding and changing IP address permission settings (including blocking invalid IP addresses) | Adding and changing virtual hosts | |
| Log acquisition (access.log/error.log, etc.) | Server monitoring items / alert threshold addition/change | Vulnerability response (version upgrades using package management tools such as yum) * Best effort response | |
| Middleware performance tuning * Best effort or optional | Technical support/advice on OS/middleware (OSS) * Best effort support | - | |
| AWS monitoring items | Ping monitoring | Port Monitoring | Apache monitoring |
| SWAP monitoring | Disk Monitoring | CPU/LA monitoring | |
| URL Monitoring | Process Monitoring | Performance Monitoring | |
| Database Monitoring | - | - |
*If you have any requests for AWS operation monitoring other than those listed above, please contact us separately.
*The minimum usage period for this service is 3 months.
