AWS operation monitoring service (24 hours a day, 365 days a year)

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About AWS operation monitoring service (24 hours a day, 365 days a year)

Beyond's "AWS Operation Monitoring Service (24 hours a day, 365 days a year)" not only simply monitors AWS cloud/server environments, but also monitors day-to-day system operations and prevents sudden system troubles from occurring. We believe that taking measures is an important element.

By providing advice on anticipated future issues such as investigating system bottlenecks, improving performance through system optimization, and security vulnerabilities, we will achieve more reliable operational management of your AWS environment.

We specialize in 24-hour, 365-day operational monitoring of AWS environments used for web services such as games, apps, EC sites, media sites, and digital content.

Our experts, who have specialized knowledge and technology regarding cloud/servers, will minimize the downtime of your web services and systems and provide you with the benefits of reducing operating costs.

Features of AWS operation monitoring service (24 hours a day, 365 days a year)

24-hour, 365-day technical support that takes advantage of the geography and time differences between Japan and Canada.

team collaborates with the server engineer team in Japan and the Beyond GTA Inc. In addition, the system includes 24-hour operation monitoring and 365-day operation monitoring, and support provided in Japanese.

Zabbix monitoring server functionality now available as standard with subscription

Beyond uses the Zabbix Since Beyond owns a Zabbix-dedicated server environment from the beginning, he does not need to build a new Zabbix-dedicated monitoring server. Of course, it also supports AWS operational monitoring using the CloudWatch monitoring tool.

Speedy technical support using Chatwork/Slack

In addition to standard email and phone support methods, Beyond provides technical support using chat tools such as Chatwork and Slack. We strive to provide technical support for technical issues that require early resolution, as well as speedy troubleshooting and technical support for unexpected server/infrastructure failures.

Select Tier Service Partner Logo

● Beyond is an AWS Certified Select Tier Service Partner.
We provide support and technical assistance based on our extensive knowledge and technology for AWS cloud/server construction, operation and maintenance.

◇ AWS Partner Solution Finder
◇ AWS construction, operation, maintenance, and monitoring services
◇ AWS Cloud Integration

We support optimization of cloud utilization

・I want to make inquiries whenever I need to, 24 hours a day, 365 days a year.
・I would like to make inquiries using various methods such as telephone and chat.
- I would like to be able to respond to an unlimited number of support inquiries.
・I would like technical support to be provided using a problem-solving approach.
・We hope for timely responses to issues that require early resolution, such as those that have a large impact on services.
- I would like advice that takes into account the use case, environment, and requirements.
- We want to reduce unnecessary operational costs as much as possible.
・ I would like to receive knowledge that is familiar with various clouds and multi-clouds.
- I want to concentrate on developing the original service and creating business value. ...etc.

Contents of AWS operation monitoring service (24 hours a day, 365 days a year)

AWS operational monitoring

Beyond's ``AWS Operation Monitoring Service (24 hours a day, 365 days a year)'' provides a full support plan that integrates all of these support items. By entrusting cloud/server matters to server/infrastructure experts like Beyond, we eliminate the concerns and labor issues that customers and companies have regarding servers/infrastructure.

Of course, we also support AWS operational monitoring using the Amazon CloudWatch monitoring tool, as well as operational monitoring of AWS environments that are already in production.

● Cloud/server operation monitoring service (24 hours a day, 365 days a year)
● Cloud/server operation maintenance and monitoring (24 hours a day, 365 days a year)

Supported items for AWS operation monitoring (24 hours a day, 365 days a year)

After the monitoring settings for operational monitoring of the AWS environment used by the customer are completed, engineers will be on hand 24 hours a day, 365 days a year to handle cloud/server operation, maintenance, and monitoring on behalf of the customer. We can quickly troubleshoot even the worst situations.

We also analyze the operational status and trends of web services and systems, advise on problems that may occur in the future, and support optimization of system configurations. By helping you avoid and improve operational problems before they occur, we will realize more reliable cloud/server operations.

AWS basic support items Engineers available 24 hours a day, 365 days a year Email/phone/chat support Primary failure response (alert notification/cause investigation)
Secondary failure response (failure isolation/failure recovery) AWS operational support (instance scale-up and scale-out adjustment, disk volume expansion, IAM creation, etc.) Technical support/advice regarding AWS configuration/functions
AWS operation and maintenance items Server restart (machine/OS/middleware) Add/change OS/middleware settings Security policy addition/change
Login user account addition/change IP address permission settings added/changed (including blocking of unauthorized IP addresses) Virtual host addition/change
Log acquisition (access.log / error.log etc.) Add/change server monitoring items/thresholds Vulnerability response (version upgrade using package management tools such as yum) *Best effort support
Middleware performance tuning *Best effort supported or optional supported Technical support/advice regarding OS/middleware (OSS) *Best effort support -
AWS monitoring items Ping monitoring port monitoring Apache monitoring
SWAP monitoring disk monitoring CPU/LA monitoring
URL monitoring process monitoring performance monitoring
database monitoring - -
[Monthly fee]
AWS operation monitoring
(available 24 hours a day, 365 days a year)
1 system: 39,800 yen (excluding tax) ~

*If you have any requests for AWS operation monitoring other than those listed above, please contact us separately.
*The minimum usage period for this service is 3 months.

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