IIJ GIO Construction, Operation, Maintenance and Monitoring Services
About IIJ GIO
IIJ GIO understands the enterprise needs of customers and companies and supports a wide range of systems with its abundant IT resources. By combining public and private clouds according to the characteristics and purposes of the systems and using them as a single cloud service, we can realize the cloudification of all corporate systems
| IIJ GIO Service Details | IIJ GIO |
|---|
About IIJ GIO Construction, Operation, Maintenance, and Monitoring Services
Beyond's "IIJ GIO Construction, Operation, Maintenance and Monitoring Service" provides customers with all-in-one full support, including IIJ GIO cloud/server installation, design, construction, migration, and 24/7/365 technical support for operation, maintenance and monitoring.
Beyond specializes in the design and construction of cloud/server environments, as well as 24/7 operation, maintenance, and monitoring for web services and web systems used for games, apps, e-commerce sites, media sites, digital content, and more
Our experts with specialized knowledge and skills in cloud/servers will minimize downtime for your systems and applications, helping you achieve the benefits of reduced operational costs
We support the optimization of cloud utilization
- I want to be able to make inquiries 24 hours a day, 365 days a year, whenever I need to.
- I want to be able to make inquiries using various methods, such as phone and chat.
- I want an unlimited number of support inquiries.
- I want technical support with a problem-solving approach.
- I want a timely response to issues that require a quick resolution, such as issues that have a large impact on the system.
- I want advice that takes into account the use case, environment, and requirements.
- I want to reduce unnecessary operational costs as much as possible.
- I want to receive knowledge that is thorough about various clouds and multi-clouds.
- I want to focus on my original service development and creating business value. ...etc.
IIJ GIO Construction, Operation, Maintenance, and Monitoring Service Details
Cloud/server design, construction
After the infrastructure design is defined, including the number of cloud/server hosts, their specifications, the version of the OS/middleware to be installed, subnets, and security policies, the cloud/server construction work will be carried out based on the contents of the infrastructure design
Once the initial cloud/server setup is complete, we will provide you with a set of login and configuration information for the cloud/server
● Cloud/server design and construction
| Cloud/Server design and construction items | Cloud/Server Configuration Design | Server machine setup | OS / Middleware / Module installation and configuration |
| Subnet/Security Policy Settings | Login User Account Settings | IP address permission settings | |
| Virtual Host Configuration | Backup Settings (Internal Backup) | Monitoring tool settings (Zabbix) | |
| Server parameter sheet creation | Email/phone/chat support | Cloud usage fee billing service (Japanese yen, invoice payment) | |
| Server data migration *Optional | - | - |
*Please contact us if you have any requests regarding cloud/server design and construction other than those listed above.
*Does not include work related to purchasing/installing domains, DNS, or SSL certificates.
Cloud/server operation maintenance, monitoring
After handing over the cloud/server environment to the customer, our engineers will be on hand 24 hours a day, 365 days a year to operate, maintain, and monitor the cloud/server on behalf of the customer, and will also provide prompt troubleshooting for any irregular situations that may arise
We also analyze the operational status and trends of systems and applications, provide advice on potential future problems, and support the optimization of infrastructure configuration. By helping to prevent and improve operational problems before they occur, we can achieve more reliable cloud/server operations
● Cloud/server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud/server operation monitoring service (24 hours a day, 365 days a year)
| Cloud/Server Basic Support Items |
24/7 engineer support | Email/phone/chat support | First response to problems (alert notification/cause investigation) |
| Secondary response to failures (failure isolation/failure recovery) | Cloud operation support (instance scaling up and scaling out adjustments, disk volume expansion, IAM creation, etc.) | Technical support/advice regarding cloud configuration and functionality | |
| Cloud/Server Operation and Maintenance Items | Server restart (machine/OS/middleware) | Adding and changing OS/middleware settings | Security policy additions and changes |
| Add/change login user account | Adding and changing IP address permission settings (including blocking invalid IP addresses) | Adding and changing virtual hosts | |
| Log acquisition (access.log/error.log, etc.) | Adding and changing server monitoring items and thresholds | Vulnerability response (version upgrades using package management tools such as yum) * Best effort response | |
| Middleware performance tuning * Best effort or optional | Technical support/advice on OS/middleware (OSS) * Best effort support | - | |
| Cloud/Server Monitoring Items | Ping monitoring | Port Monitoring | Apache monitoring |
| SWAP monitoring | Disk Monitoring | CPU/LA monitoring | |
| URL Monitoring | Process Monitoring | Performance Monitoring | |
| Database Monitoring | - | - |
* If you have any requests for cloud/server operation, maintenance, or monitoring services other than those listed above, please contact us separately.
* The minimum usage period for this service is 3 months.
