Huawei Cloud construction, operation, maintenance and monitoring services
About Huawei Cloud Construction, Operation, Maintenance, and Monitoring Services
Beyond's"Huawei Cloud Construction, Operation, Maintenance, and Monitoring Service"provides customers with all-in-one, full support, from the introduction, design, construction, and migration of Huawei Cloud servers to 24/7 operation, maintenance, and monitoring.
Beyond specializes in the design and construction of cloud server environments used for web services and web systems such as games, apps, e-commerce sites, media sites, and digital content, as well as 24/7 operation, maintenance, and monitoring
Our experts with specialized knowledge and skills in cloud servers will minimize downtime for your systems and applications, providing you with the benefit of reduced operational costs
● Beyond is a Huawei Cloud certified partner.
We provide technical support for cloud server construction, operation, and maintenance based on our extensive knowledge and technology of Huawei Cloud.
We support the optimization of cloud utilization
- I want to be able to contact support anytime, anywhere, 24/7, 365 days a year.
- I want to be able to contact support using various methods, such as phone and chat. -
I want unlimited support inquiries.
- I want technical assistance with a problem-solving approach.
- I want timely responses to issues that require early resolution, such as those with a large impact on the system.
- I want advice that takes into account use cases, environments, and requirements.
- I want to reduce unnecessary operational costs as much as possible.
- I want to receive knowledge from experts familiar with various clouds and multi-cloud environments.
- I want to concentrate on developing our core services and focus on creating business value. ...etc.
Huawei Cloud construction, operation, maintenance, and monitoring service details
Cloud Server Design & Deployment
After the infrastructure design has been defined, including the number of cloud server hosts, their specifications, the OS/middleware versions to be installed, subnets, and security policies, the cloud server construction work will be carried out based on the contents of the infrastructure design
Once the initial construction of the cloud server is complete, we will provide you with a set of login and configuration information for the cloud server
● Cloud server design and construction
| Cloud server design and construction items | Cloud server configuration design | Server machine setup | OS / middleware / module installation and configuration |
| Subnet/Security Policy Settings | Login user account settings | IP address permission settings | |
| Virtual Host Configuration | Backup Settings (Internal Backup) | Monitoring tool settings (Zabbix) | |
| Server parameter sheet creation | Email/phone/chat support | Cloud usage fee billing service (Japanese yen, invoice payment) | |
| Server data migration *Optional | - | - |
* For any cloud server design and construction requests other than those listed above, please contact us separately.
* This service does not include the purchase/installation of domains, DNS, or SSL certificates.
Cloud/server operation maintenance, monitoring
After handing over the cloud server environment to the customer, our engineers will operate, maintain, and monitor the cloud server 24 hours a day, 365 days a year, and will provide prompt troubleshooting for any irregular situations that may arise
We also analyze the operational status and trends of systems and applications, provide advice on potential future problems, and support the optimization of infrastructure configuration. By helping to prevent and improve operational problems before they occur, we can achieve more reliable cloud server operations
● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)
| Cloud server basic support items |
24/7 engineer support | Email/phone/chat support | First response to problems (alert notification/cause investigation) |
| Secondary response to failures (failure isolation/failure recovery) | Cloud operation support (scaling instances, expanding disk volumes, creating IAM, etc.) | Technical support/advice regarding cloud configuration and functionality | |
| Cloud server operation and maintenance items | Server restart (machine/OS/middleware) | Adding and changing OS/middleware settings | Security policy additions and changes |
| Adding and changing login user accounts | Adding and changing IP address permission settings (including blocking invalid IP addresses) | Adding and changing virtual hosts | |
| Log acquisition (access.log/error.log, etc.) | Server monitoring items / alert threshold addition/change | Vulnerability response (version upgrades using package management tools such as yum) * Best effort response | |
| Middleware performance tuning * Best effort or optional | Technical support/advice on OS/middleware (OSS) * Best effort support | - | |
| Cloud Server Monitoring Items | Ping monitoring | Port Monitoring | Apache monitoring |
| SWAP monitoring | Disk Monitoring | CPU/LA monitoring | |
| URL Monitoring | Process Monitoring | Performance Monitoring | |
| Database Monitoring | - | - |
* For any cloud server operation, maintenance, and monitoring requests other than those listed above, please contact us separately.
* The minimum contract period for this service is 3 months.
