AWS China Region Cloud construction, operation maintenance, and monitoring

About AWS China Region

Unlike other AWS global regions, the AWS China Region ``Ya Mao Yin Technology'' adopts an operating model for the Chinese market and responds to China's legal regulations and market-specific needs.

The AWS China Regions are operated by local partners in China, with the Beijing Region being operated by Sinnet (Beijing Guanglu Xinqi), and the Ningxia Region being operated by NWCD (西云近网).

This allows you to use the Chinese regions of cloud providers that have licenses that comply with China's data storage and data transfer regulations.

About AWS China region cloud construction, operation maintenance, and monitoring

Beyond's "AWS China Region Cloud Construction, Operation Maintenance, and Monitoring" provides all-in-one technical support for AWS China Region cloud/server implementation, design, construction, migration, and 24/7 operation, maintenance, and monitoring. We provide full support to our customers.

Beyond specializes in the design and construction of cloud/server environments used for web services and web systems, such as games, apps, EC sites, media sites, and digital content, as well as 24/7 operation, maintenance, and monitoring. It is.

Our experts, who have specialized knowledge and technology regarding cloud/servers, will minimize the downtime of your systems and applications and provide you with the benefits of reducing operating costs.

● The service will be provided by "Beyoutoku Technology (Shenzhen) Co., Ltd."
BEYOND's local subsidiary in China (wholly owned subsidiary), `` Yeyou Technology (Shenzhen) Co., Ltd. '' will provide corporate contracts in China, payments in Renminbi (RMB), and technical support in Japanese, Chinese, and English. We also support.

◇ China Cloud / Server construction, operation and maintenance

We support optimization of cloud utilization

・I want to make inquiries whenever I need to, 24 hours a day, 365 days a year.
・I want to get in touch with you through various means, such as by phone or chat.
- I would like to be able to respond to an unlimited number of support inquiries.
・I would like technical support to be provided using a problem-solving approach.
- We hope for timely responses to issues that require early resolution, such as those that have a large impact on the system.
・I want advice that takes into consideration the environment, requirements, and costs.
・I don't want to spend unnecessary expenses as much as possible.
・ I would like to receive knowledge that is familiar with various clouds and multi-clouds.
- I want to concentrate on developing the original service and creating business value. ...etc.

AWS China Region Cloud construction, operation maintenance, and monitoring details

Cloud/server design, construction

After the infrastructure design has been defined, such as the number of cloud/server hosts and specifications, the OS/middleware versions to be installed, subnets, security policies, etc., the cloud/server construction work is carried out based on the contents of the infrastructure design. To go.

Once the initial construction of the cloud/server is completed, we will provide you with a set of login information and setting information for the cloud/server.

● Cloud/server design/construction

Cloud/server design/construction items Cloud/server configuration design server machine setup OS/middleware/module installation/configuration
Subnet/Security Policy Settings Login user account settings IP address permission setting
Virtual host settings Backup settings (internal backup) Monitoring tool settings (Zabbix)
Server parameter sheet creation Email/phone/chat support Cloud usage fee billing agency (Japanese yen/invoice payment)
Server data migration *Optional - -

*If you have any requests for cloud/server design/construction other than those listed above, please contact us separately.
*Does not include work related to purchasing/installing domain/DNS/SSL certificates.

Cloud/server operation maintenance, monitoring

After we hand over the cloud/server environment to the customer, we have engineers on hand 24 hours a day, 365 days a year to handle operation, maintenance, and monitoring of the cloud/server, and to respond to irregular situations that suddenly occur. We will quickly troubleshoot any problems.

We also analyze the operational status and trends of systems and applications, provide advice on possible future problems, and support the optimization of infrastructure configurations. By helping you avoid and improve operational problems before they occur, we will realize more reliable cloud/server operations.

● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation and monitoring service (24 hours a day, 365 days a year)

Cloud/server basic support items
Engineers available 24 hours a day, 365 days a year Email/phone/chat support Primary failure response (alert notification/cause investigation)
Secondary failure response (failure isolation/failure recovery) Cloud operation support (instance scale adjustment, disk volume expansion, IAM creation, etc.) Technical support/advice regarding cloud configuration/functions
Cloud/server operation and maintenance items Server restart (machine/OS/middleware) Add/change OS/middleware settings Security policy addition/change
Login user account addition/change IP address permission settings added/changed (including blocking of unauthorized IP addresses) Virtual host addition/change
Log acquisition (access.log / error.log etc.) Server monitoring items/alert thresholds added/changed Vulnerability response (version upgrade using package management tools such as yum) *Best effort support
Middleware performance tuning *Best effort supported or optional supported Technical support/advice regarding OS/middleware (OSS) *Best effort support -
Cloud/server monitoring items Ping monitoring port monitoring Apache monitoring
SWAP monitoring disk monitoring CPU/LA monitoring
URL monitoring process monitoring performance monitoring
database monitoring - -

*If you have any requests for cloud/server operation/maintenance/monitoring other than those listed above, please contact us separately.
*The minimum usage period for this service is 3 months.