[EC site environment construction] Case study interview | hm solution

hm solution Inc. which supports customer sales promotion by creating homepages and building e-commerce sites, is one of the companies that has introduced Beyond's "Server Support." When building an e-commerce site, stable operation of the server that can withstand the high volume of access immediately after a promotion is an important theme. We spoke to Mr. Matsumoto of the company about the background and effects of the introduction.

A close and reassuring partner who will accompany you to the sales field

From Mr. Matsumoto of hm solution

What challenges did you face before introducing Server Support?

When we undertake sales promotion support for our clients, for example, when a site is featured on television or advertised, e-commerce sites often experience high volumes of traffic. Larger sites also experience more hacking incidents. Previously, network maintenance and management was handled by in-house engineers, but as our services expanded, we felt it was a major challenge to maintain a 24-hour maintenance and management system. Concerned about the fatigue of our engineers, we learned about Beyond's "Server Support" and decided to implement it

Please tell us about the effects you have felt since implementing the system

The biggest advantage is that our engineers can now focus on their core development work, and their productivity has increased by at least 1.5 times

Additionally, being able to establish a 24-hour management system has greatly improved the quality of our services. Regarding emergency responses, we discussed anticipated cases and countermeasures in advance, and Beyond created a system where, in the unlikely event of an emergency, we only needed their approval. This was extremely reassuring. In the past, when there was a problem with a program we had created, they even rewrote the program to avoid trouble just before a peak in access

Beyond responds to casual inquiries via chat at any time, so the sense of closeness between our engineers and us is very strong

What would that be like?

Our engineers are gradually gaining specialized knowledge about server operations. They are seeing their technical skills improve, and it feels like their confidence is growing. They also provide advice on service design and construction, drawing on their specialized knowledge of infrastructure. Sometimes they accompany us to our sales sites, which helps strengthen our sales capabilities

In the future, we plan to embark on AI development as we work to improve the accuracy of our web services. When that happens, we would like to have you participate in service development as a business partner, while also entrusting us with the overall infrastructure construction

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