[EC site environment construction] Introduction case interview | hm solution

hm Solution Co., Ltd. , which supports customers' sales promotions by creating HPs and building e-commerce sites, is one of the companies implementing Beyond's ``server support.'' When building an e-commerce site, it is important to ensure stable server operation that can withstand the heavy traffic that occurs immediately after a promotion. We asked Mr. Matsumoto of the company about the background of its introduction and its effects.

A familiar and reliable partner who accompanies you at the sales site.

hm solution From Mr. Matsumoto

What kind of issues did you face before introducing "Server Support"?

When we undertake sales promotion support for our customers, for example when we are featured on TV or run advertisements, our e-commerce sites often receive a large number of accesses. The bigger the site, the more likely it is to be hacked. Traditionally, network maintenance and management had been handled by in-house engineers, but as the service expanded, we became aware of the major issue of how to maintain a 24-hour maintenance and management system. While I was worried about the exhaustion of the engineers who had to deal with it, I learned about Beyond's "Server Support" and decided to implement it.

Please tell us about the effects you feel after implementing it.

The big thing is that engineers can now concentrate on their core development. Engineer productivity has increased by at least 1.5 times.

Additionally, being able to establish a 24-hour management system has greatly improved the quality of our services. Regarding emergency response, after discussing possible cases and countermeasures in advance, Beyond created a system that said, ``In the event of an emergency, we would be fine as long as we received approval.'' It was very reassuring. In the past, when there was a problem with a program we had created, we would rewrite the program to avoid the problem right before a high number of accesses occurred.

At Beyond, we respond to casual inquiries via chat in detail, regardless of the time of day, so we feel very close to our engineers. Its effects can be seen in many places.

What would it be like?

Our engineers are gradually accumulating specialized knowledge related to server operations. I feel that the engineers themselves are becoming more confident as they feel that their technical level has improved. You can also receive advice based on our expert infrastructure knowledge when designing and building services. In some cases, we have them accompany us to our sales sites, contributing to strengthening our sales capabilities.

In the future, we plan to start developing AI in the process of improving the accuracy of our web services. In that case, I would like them to participate in service development together as a business partner while entrusting us with the overall infrastructure construction.

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