[2nd year infrastructure engineer] Looking back on my first year as a new graduate with no IT experience!

nice to meet you! !
I'm Kita, a 23rd year graduate and a second-year infrastructure engineer in the System Solutions Department.

I am entering my second year at the company as a new engineer from a liberal arts background with no IT experience! !
I would like to introduce what I felt and learned during my first year as an infrastructure engineer with no experience

Things people with no IT experience should do before joining the company

What I wish I had done when joining the company without any IT experience to study basic IT terminology !

As you study and receive training as an engineer after joining the company, it is natural that you will be given explanations using basic IT-related terminology.
Therefore, if he does not understand the basic IT terminology, he will not be able to understand what he is learning about and what part he is learning.
When I was undergoing training without the basic terminology ingrained in my head, I often found myself not only unable to understand the explanations, but also not knowing what the explanations were about.

Since I became an engineer with no experience, I was keenly aware of the difference between me and those with experience, so I hurriedly studied various things and researched things with a vague understanding, but I gradually gained knowledge by grasping the basics. I realized the importance of
expanding my knowledge and learning I learned that in order to study technology in depth, it is important to first acquire basic terminology and basic knowledge.

What are the elements necessary as an engineer?

I feel every day that communication skills are a necessary element for an engineer

``What makes a great engineer?'' ``What are the elements necessary to grow as an engineer?'' I think many people think of ``technical ability'' when asked these questions. (That's what I thought too)
Of course, "technical skills" are important as an engineer, but I feel every day that " communication skills " is also an important element as an engineer.
Before I became an infrastructure engineer, I had the image of an engineer working silently and alone in front of a computer.

Also, even before I joined the company, I had heard from senior employees that communication skills are important for infrastructure engineers, but I was asked questions like, ``Why? Don't engineers work silently on computers?'' and ``When do communication skills become important?'' I was thinking, “Is it?”

After actually working as an infrastructure engineer, I understood why communication skills are so important for infrastructure engineers!
In my daily work as an infrastructure engineer, in addition to responding to alerts for server operation and maintenance, I also respond to many inquiries from customers on a daily basis, and I have more opportunities to interact with customers than I imagined.
As I interact with customers on a daily basis, I often feel that I need to improve my communication skills.
When we
specifically talk about " communication ability Personally, I think that among communication skills, `` language skills '' and `` taking into account the other person's feelings '' are important as an engineer.
When you think from the customer's point of view, you need to understand what situation they are looking for and what they are looking for, and in order to match that understanding, you will need the language skills to effectively convey your intentions!

summary

The above is a summary of my experiences looking back on my first year as a new graduate with no IT experience.

When responding to alerts for server operation and maintenance, which is one of the jobs of infrastructure engineers, there are many situations in which teamwork among members is important, and we actively communicate to understand each other's situation and share the situation. I feel it's important to take it.
I think language skills will be important here as well to convey the situation smoothly and accurately.

Recently, in order to improve my language skills, I have started the habit of reading books during my commute or in the spare time before going to bed!
In order to grow as an engineer, I will continue to improve my technical skills " and " communication skills !