[Second year infrastructure engineer] A look back at my first year as a new graduate with no IT experience!

Nice to meet you!
I'm Kita, a second-year infrastructure engineer in the Systems Solutions Department, a 2023 graduate.

I'm now in my second year as a new engineer, having joined the company with a liberal arts background and no prior IT experience!
in my first year as an infrastructure engineerfelt as a complete beginnerand'dlike to share

Things that people with no IT experience should do before joining the company

One thing I'm glad I did when I joined the company with no prior IT experienceto study basic IT terminology!

As you go through the training and studies required to become an engineer after joining the company, the explanations will naturally use basic IT-related terminology.
Therefore, if you don't understand the basic IT terminology first, you won't be able to understand what you're learning about or what aspect of it is being discussed.
When I was undergoing training without having the basic terminology firmly in my head, I often didn't understand the explanations, or rather, I didn't know what they were about.

As someone who wanted to become an engineer without prior experience, I felt a keen sense of the gap between myself and experienced engineers, which made me anxious. I rushed to study various things and looked things up with only a vague understanding. However, Igrasp the basics and gradually expand my knowledgerealized that it's important to
I learned that acquiring basic terminology and fundamental knowledge is a prerequisite for studying technology in depth.

What is necessary to be an engineer?

Having worked as an infrastructure engineer for about a year, despite having no prior IT experience,communication skillsI feel every day that the most important element for an engineer is

When asked, "Who comes to mind when you think of a great engineer?" or "What are the essential elements for growing as an engineer?", many people would probably think of "technical skills." (I used to think so too.) While
"technical skills" are certainly important for an engineer, I feel every day that "communication skills" are also a crucial element.
Before becoming an infrastructure engineer, my image of an engineer was someone who silently worked alone in front of a computer...

Also, even before joining the company, I had heard from senior employees that communication skills are important for infrastructure engineers, but I wondered, "Why? Don't engineers just work silently on their computers?" and "When do communication skills become important?"

Having actually worked as an infrastructure engineer, I now understand why communication skills are so important for this profession!
In my daily work as an infrastructure engineer, I deal with a lot more than I imagined, including responding to server operation and maintenance alerts, as well as handling daily inquiries from clients. Through
these interactions, I often feel the need to improve my communication skills. While "
in various waysskillscommunication
personally believe that "language skills" and "the ability to consider the other person's feelings" are crucial for an engineer.
When you put yourself in the client's shoes, you need to understand their situation, what they need, and the language skills to effectively convey your intentions to ensure a shared understanding!

summary

The above is a summary of my experience as a new graduate looking back on my first year at work with no prior IT experience

One of the tasks of an infrastructure engineer is responding to alerts during server operation and maintenance. Teamwork among team members is crucial in many situations, and I believe it's important to actively communicate to understand and share each other's situations.
Here too, language skills are important for conveying the situation smoothly and accurately.

Recently, to improve my language skills, I've started reading books during my commute and in my free time before bed!
To grow as an engineer,technical skillsandcommunication abilitiesI want to continue honing both my