What do infrastructure engineers do? I tried to answer briefly.

Hello, I'm miyoshi, in charge of recruitment.

Now, this time we will introduce
what kind of work our infrastructure engineers do I'm ashamed to say that I didn't know about the existence of infrastructure engineers until I entered this industry...

When you hear the word server or network, you probably think it's difficult, but many people have the impression that it's specialized.

In this article, we would be happy if you could focus on a realistic day of infrastructure engineers who can be considered "unsung heroes," and feel as close as possible to what kind of work they are doing and how they work.

We hope this article will be of some help to those who want to learn more about the IT industry and infrastructure fields, or those who have heard of the job category of infrastructure engineering but don't know much about the actual work content.

{Click here for a day for our web development engineers}

A day for an in-house development engineer! What kind of work do you usually do?

Engineer: What kind of person is Yoshida-san?

Name: Yoshida
Job type: Infrastructure engineer
Affiliation: System Solutions Department Maintenance team
Hobbies: Dance

Yoshida joined the company as a new graduate in 2014. When he was a student, he became an engineer from the Faculty of Letters and was completely inexperienced.

Looking back at his first time in the company, he said he was thinking, "I want to be a student, still!", and "Can I really become an engineer, who has no connection to IT?", but now he has changed his mindset, saying, "It's different from that of a student, and it's fun to work for working adults," and "I can become an engineer even if I have no experience."

The main reason for this is
that they have fun and have good relationships with people
, and that they have no experience and are able to grow with the help of senior engineers
!

Yoshida sometimes asks for various recruitment-related requests and cooperation, but I feel reassured that "you can just ask this person for it!"

Why did you become an engineer?

Yoshida : At first, I was vaguely attracted to the IT industry, where I find it easier to work in a flexible way than the engineering job. I graduated from the Faculty of Letters and had no connection to the IT industry, but after learning that there are many people who are active as engineers in the humanities, I thought maybe I could become an engineer myself, and I gradually became interested. After that, I joined Beyond because of my chance, and after a training period I became an infrastructure engineer!

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As I am the author, I was attracted to the IT industry because of the ease of working flexible. I joined the company mid-career, and although I had a fixed job, my industry choice started out as a vague one, and as a result of Beyond, I became a fan of the company and decided what to do!

The entrance can be vague, so if you can start by researching various companies and jobs and discovering things that are attractive from various aspects, you will be able to determine the path you are aiming for!

What is the System Solutions Department?

The System Solutions Department to which Yoshida belongs a department that runs from building servers to operating and maintaining operations . Taking advantage of the geography and time differences of overseas bases, we operate our cloud servers stably with manned monitoring 24 hours a day, 365 days a year.

If you're interested in the work atmosphere of the System Solutions Department, please take a look at the video below!

TikTok: A one-day vlog from an infrastructure engineer [short ver]
YouTube: [Close up with new graduates! 】When engineer employees who have joined the company for no experience grow one year after joining the company...? [Infrastructure Engineer]

A certain day's flow

1) Identifying tasks
2) Lunchtime for teams and the whole team
3) Creating work procedures
4) Responding to customers
5) Regular and MTG

This is the flow of the day on days when you are not on duty (days where you are mostly responding to alerts and customer inquiries throughout the day).
Sometimes you can have your own tasks silently progress, and sometimes you can respond to alerts all day.

Morning routine

Yoshida : All communications and alert notifications with customers are provided through chat. There are hundreds of cases a day, so after you come to work, you will first look through the first step to read it, and respond to important items and the contents addressed to you in order. After that, I identify tasks for the day, clarify my priorities and schedule them.

Morning work content

Yoshida : There are various tasks, but when performing any tasks, you always need a manual, so I prepare the manual each time. If you have any inquiries you have in charge, we will investigate and report them according to the contents (check logs and check the middleware settings). Additionally, since we are part of the SSL team that manages SSL certificates, we handle SSL certificates and domain-related matters that require customers to contact us. Compared to the afternoon, mornings, there is a relatively large amount of pre-work to do, such as researching and preparing documents. Incidentally, on this day I used Google Meet to update with members of remote work.

Afternoon work details

Yoshida : We will be attending regular SSL sessions, MTGs to improve alerts, and internal project meetings. 1on1 and mentor interviews are often adjusted to number F (days when they are not on duty). In addition, we review the procedure manual and carry out the actual work that has already been pre-adjusted. They also handle internal projects (organizational and cultural committees: teams that stimulate communication between employees) and perform 1-on-1 tasks. On this day, we held a 1-on-1 event with new graduate members from our team!

On duty day

Yoshida : The duty is on duty in three shifts: E (8:00-17:00), L (14:00-23:00), and N (23:00-8:00). Each member has a member in charge of duty, and each member changes is carried over (the time is when some kind of response is updated or something has changed in your customer's environment is shared with the next person on duty). Number N (23:00-8:00) is handled by members of the Canadian office.
order to respond to alerts (receive notifications when an abnormality occurs on a system or server, investigate the cause, and take necessary measures), it is necessary to understand the current situation, so we take over every time a member changes.

After that, your main job is to respond to alerts and customer inquiries throughout the day.
For example, if problems such as "the server is under load and websites are not displayed", "communications become unstable", or "system abnormality is detected", an alert (notification) will be sent immediately. Once you receive an alert, we will check the situation immediately, investigate the cause, take measures to recover, and report it to the customer.

In addition to alerts, we also respond promptly to actions from customers, such as notifying work requests, sharing maintenance schedules, and contacting changes to the environment, and share information with members on duty within the team when necessary.
Ideally, nothing should happen, but we have a system in place that allows us to respond immediately in case of an emergency.

A word to readers

Yoshida : The world of IT is endless, so the profession of infrastructure engineering, where you can learn new things every day, is interesting. There are many worries, but please do as much as you can do as you please!

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That's all about infrastructure engineer Yoshida's one-day blog!

Our 3-day summer intern for graduates of 2027 will be holding a web application workshop where we use AWS to build a multiplayer game server and actually play it. Through this experience, you will learn about the work of an infrastructure engineer, combining the practicalities of building a game server.

offer online 1-day summer internships so that people who live far away or those who find it difficult to participate for three days can participate Here you can deepen your understanding of the work of infrastructure engineers through basic engineer experience workshops.

We look forward to your application!

[Recruitment event for graduates of 27] Summer internship (3 days) will be held

[Recruitment event for graduates of 27] Summer internship (1 day) will be held

 

Well then