The days of rushing to work in the morning are over ~The true value of a 24-hour monitoring system~

24/7 operational monitoring is not an uncommon service in infrastructure operations. However, after talking to several companies that have adopted the service, we realized that the essential value of this service is not simply improving uptime, but changing the very way that those in charge work .

The fear of realizing it when you get to work in the morning

We asked a member of the information systems department at a manufacturing company to look back on the situation before the system was implemented

At the time, DDoS attacks from overseas were frequent and the problems always occurred at night, but it was practically difficult for us to set up a system to deal with them at night within the company

"Before, I would arrive at work in the morning and be busy responding to requests."

Even if a server outage occurs in the middle of the night, they might only notice it the next morning, and by that point, several hours of downtime has already occurred, affecting customers. They were constantly worried about discovering the problem too late

Changes brought about by 24-hour monitoring

So, what changed after introducing 24/7 cloud server operation, maintenance, and monitoring?

A common comment we heard from multiple companies was that "they no longer have anxiety in the mornings."

"Now, even if something happens, I can get a chat and be told, 'This incident occurred, and this is how we dealt with it. There are no problems at present,' so I feel at ease."

Even if a problem occurs at night, it has already been resolved by the time the person in charge returns to work in the morning, and of what happened and how it was dealt with . This peace of mind that the problem has been resolved without the person in charge knowing it has been resolved has greatly reduced the mental burden on the person in charge.

The cost and psychological burden of late-night support

We also heard from a representative of a SaaS company about specific challenges they face when responding late at night

With the previous service, late-night support was an optional extra that required additional fees. Because the cost was so high, the company constantly had to make internal decisions about whether to perform maintenance on a certain day or postpone it to another day

"It also helps us with late-night support. Previously, we had to pay an additional fee each time, which made for a lot of internal coordination."

However, with the cloud server operation, maintenance and monitoring service you are currently using,*(1) you can now request support during late night hours on weekdays relatively smoothly

"We can now complete processing at night. We can perform updates and maintenance at times when there are fewer users, which has significantly reduced the risk of service outages."

This was not just a cost reduction; it was a change that directly led to improved service quality by allowing maintenance to be carried out at the optimal time

*(1) Please contact us separately for details regarding late-night service

Another value: advance detection

The value of 24-hour monitoring is not just in responding to problems when they occur. Several companies have praised it for detecting and dealing with problems before they become serious .

"Not only does it respond when a problem occurs, but it also detects and responds to abnormalities in advance."

A newspaper representative said:

"We wanted a system that would respond 24 hours a day and deal with any issues before they developed into major problems."

Rather than responding after a server goes down, we identify the signs and take action before it goes down. This operation of predicting and dealing with problems in advance has resulted in a significant improvement in the stability of our service

It was necessary precisely because the service could not be stopped

A representative from a company that provides educational services commented on the need for 24-hour monitoring:

"Our infrastructure is constantly monitored 24 hours a day, 365 days a year, and even if an alert occurs, they quickly confirm it and investigate the cause without stopping. This gives us a great sense of security."

Systems used in school education cannot be allowed to stop operating during class hours. However, problems often occurred outside of class hours, such as at night or early in the morning. This is why it was essential to have a system that could monitor the system at any time and quickly detect and resolve problems

The value of nonstop response realized by the media

A representative from a media company shared a specific example of nighttime response

"We can communicate via chat tools even at night. It's very smooth to understand problems and share progress."

News sites are accessed 24 hours a day, so problems that occur at night also need to be dealt with immediately. Previously, if a problem occurred at night, we had to wait until the next morning, but now we can communicate in real time and solve the problem

They say that this sense of security, knowing that they don't have to wait, is a great help in fulfilling their responsibilities as a service provider

The essential value of 24/7 monitoring

What has become clear from multiple implementation cases is that the value of 24/7 operation, maintenance, and monitoring services can be summarized in three points

1. Reduced mental stress

Free yourself from the fear of "finding out when you arrive at work in the morning." An environment where staff can spend the night in peace

2. Maintenance carried out at the optimal time

By lowering the hurdles to responding late at night, maintenance can be performed with minimal impact on users

3. Improved stability through preventative operations

Minimize downtime by detecting and addressing problems before they become major issues

[Summary] Providing peace of mind rather than operating rate

24/7 cloud server operation, maintenance, and monitoring services are often described superficially in terms of specifications such as "99.9% server uptime."

However, what the companies that have actually adopted the system appreciate is a sense of security

• When you arrive at work in the morning, the problem is already solved
• You can request maintenance without hesitation even late at night
• Someone is watching over me before the problem gets bigger

This feeling of being watched over may be the essential value of the service

If you are currently worried about something happening at night, this is a major source of stress in infrastructure operations. We encourage you to consider our 24/7 operation, maintenance and monitoring services

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