Is there a minimum usage period for cloud/server operation, maintenance, and monitoring?
Yes, the minimum usage period for the service is 3 months from the month of operation start. If you wish to cancel your service, please apply for cancellation at least one month before the month you wish to cancel.
● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation and monitoring service (24 hours a day, 365 days a year)
Can I pay cloud usage fees such as AWS/GCP by invoice (bank transfer)?
Yes, Beyond will calculate the monthly exchange rate and issue an invoice in Japanese yen. Of course, we also accept payment by bank transfer.
In addition, Beyond will charge a 10% fee each month for the monthly cloud usage fee as a card payment processing fee and cloud support processing fee.
● List of cloud partners/cloud compatible
● Cloud billing agency/implementation support service
Please tell me the payment site for the service.
The basic policy is to close on the last day of the month of service delivery and use of the service, and pay at the end of the following month. If you have a specific payment site, please contact us separately.
Please tell me how to request a quote for your service.
Please feel free to contact us using the contact form
After confirming the content of your inquiry, a representative will contact you within 1-2 business days (weekdays).
Is it possible to conclude a contract to use the service?
◇ In the case of cloud/server construction and operation/maintenance/monitoring services,
the contract will be based on the contents of " Server Support Terms of Use "
◇ In the case of contracted system development
, a separate contract will be concluded upon conclusion of a development outsourcing contract.
Can you also handle project requests from individual business owners and freelancers?
Yes, Beyond also accepts project requests from individual business owners and freelancers.
However, since we mainly deal with corporate transactions, we will respond to requests from individual business owners and freelancers by paying the service fee in advance (and after confirming the payment of the service fee).
Can you handle commercial distribution/projects with multiple structures?
We apologize for the inconvenience, but we do not accept projects where Beyond is a tertiary contractor (tertiary contractor) or a later commercial distribution/position. Please note.
Do I need to pay an initial fee even if I take over operation, maintenance, and monitoring from my company or another company?
Yes, an initial fee from Beyond is required.
Even when inheriting a server environment from your own company or another company, the following initial work is involved.
◇ Installing Beyond's monitoring server (Zabbix) agent on the server environment to be monitored
◇ Setting alert thresholds for the monitoring server
◇ Examining the settings of the existing server environment
● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation monitoring service (24 hours a day, 365 days a year)
● AWS operation monitoring service (24 hours a day, 365 days a year)
Is there a volume discount for monthly costs for operation, maintenance and monitoring?
If there are a large number of servers (hosts) or roles that are subject to cloud/server operation, maintenance, and monitoring, volume discounts may be applicable.
Please contact us using the contact form
● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation monitoring service (24 hours a day, 365 days a year)
● AWS operation monitoring service (24 hours a day, 365 days a year)
I'm having trouble with rising cloud usage fees due to the weak yen.
Most foreign-affiliated cloud services are paid in USD (US dollars), so they are greatly affected by exchange rates.
In order to reduce monthly cloud usage fees, we recommend that you consider the following methods.
① Optimize cloud resources
, delete unnecessary cloud resources
, optimize and automate resources
② Review subscription plans
, use reserved instances
, use spot instances
③ Compare infrastructure services
, use different cloud providers
, use on-premises infrastructure environment
④ Strengthening internal cost awareness
, improving cost awareness and training
, and reducing invisible costs
●[Countermeasures against weak yen] How to cut costs on cloud usage fees
Please tell me Beyond's phone number.
If you are considering introducing a new Beyond service, please use
the inquiry form (Beyond does not disclose the telephone number of the main contact in order to focus on work and efficiency.)
Please be assured that when you introduce or use Beyond's services, we will provide you with a telephone number for inquiries and support exclusively for customers.
