Alibaba Cloud construction, operation and maintenance
About Alibaba Cloud
Alibaba Cloud is a cloud platform provided by the Alibaba Group of China. The Alibaba Group operates Alibaba.com, the largest e-commerce platform in China, and Alibaba Cloud services are provided based on the infrastructure of that e-commerce platform
Alibaba Cloud's cloud technology has been supporting the infrastructure of the Singles' Day (W11) Shopping Festival, the world's largest online shopping event, for over 10 years. Leveraging Alibaba Group's innovative technology, it has broken records, such as supporting 544,000 transactions per second, one of the world's highest peak traffic volumes
Alibaba Cloud provides services to a wide range of businesses and government agencies in over 200 countries across Asia Pacific, North America, Europe, South America, and the Middle East. It enables the construction of applications using highly durable and available data centers (cloud regions) deployed globally in various countries
Alibaba Cloud Construction, Operation, and Maintenance
Beyond's "Alibaba Cloud Construction, Operation & Maintenance" service provides technical support for Alibaba Cloud, from cloud deployment to design, construction, migration, operation, and maintenance
At Beyond, we specialize in the design, construction, operation, and maintenance of cloud environments used for web systems such as games, apps, e-commerce sites, media sites, and digital content
Our experts, equipped with specialized knowledge and skills in cloud computing, will ensure the construction of a robust digital infrastructure
● Beyond is an Alibaba Cloud Certified Managed Services Partner.
We provide technical support for cloud construction, operation, and maintenance based on our extensive knowledge and technology of Alibaba Cloud.
Do you have any of these concerns or cases? Please contact us first!
- We can't start building the cloud because we don't know how to design the optimal cloud infrastructure.
- We proceeded with cloud construction haphazardly, resulting in unexpected costs later on.
- We discovered a mistake in the initial design, causing system performance problems.
- We postponed security design, resulting in the need for corrections just before release.
- We want an infrastructure configuration that makes it easy to add and expand features from the start. -
We want an infrastructure foundation that is less prone to system failures designed and built.
- We want a partner that can support us from the initial design stage.
- We don't have anyone in-house who is knowledgeable about systems. ...etc.
Alibaba Cloud Construction, Operation, and Maintenance Details
Cloud design and construction
Once the server design, including the number of hosts, specifications, OS/middleware versions, subnets, and security policies for the cloud environment, is finalized, the cloud environment will be built according to those specifications
After the initial setup is complete, we will provide you with a list of login and configuration information for the cloud environment
● Cloud server design and construction
| Cloud server design and construction items | Cloud server configuration design | Server machine setup | OS / middleware / module installation and configuration |
| Subnet/Security Policy Settings | Login user account settings | IP address permission settings | |
| Virtual Host Configuration | Backup Settings (Internal Backup) | Monitoring tool settings (Zabbix) | |
| Server parameter sheet creation | Email/phone/chat support | Cloud usage fee billing service (Japanese yen, invoice payment) | |
| Server data migration *Optional | - | - |
*Please contact us separately if you have any requests other than those listed above.
*This service does not include the purchase/installation of domains, DNS, or SSL certificates.
Cloud operation and maintenance
In cloud environment operation and maintenance, we respond quickly to unexpected problems
By analyzing system operating status and trends, and sharing anticipated future challenges, we enable stable operation of the cloud environment
To prevent system problems, we continuously strive for improvements, thereby achieving a more stable cloud environment
● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)
| Cloud server basic support items |
24/7 engineer support | Email/phone/chat support | First response to problems (alert notification/cause investigation) |
| Secondary response to failures (failure isolation/failure recovery) | Cloud operation support (scaling instances, expanding disk volumes, creating IAM, etc.) | Technical support/advice regarding cloud configuration and functionality | |
| Cloud server operation and maintenance items | Server restart (machine/OS/middleware) | Adding and changing OS/middleware settings | Security policy additions and changes |
| Adding and changing login user accounts | Adding and changing IP address permission settings (including blocking invalid IP addresses) | Adding and changing virtual hosts | |
| Log acquisition (access.log/error.log, etc.) | Server monitoring items / alert threshold addition/change | Vulnerability response (version upgrades using package management tools such as yum) * Best effort response | |
| Middleware performance tuning * Best effort or optional | Technical support/advice on OS/middleware (OSS) * Best effort support | - | |
| Cloud Server Monitoring Items | Ping monitoring | Port Monitoring | Apache monitoring |
| SWAP monitoring | Disk Monitoring | CPU/LA monitoring | |
| URL Monitoring | Process Monitoring | Performance Monitoring | |
| Database Monitoring | - | - |
* For any requests other than those listed above, please contact us separately.
* The minimum contract period for this service is 3 months.
