Alibaba Cloud construction, operation, maintenance, and monitoring services

About Alibaba Cloud

Alibaba Cloud is a cloud computing platform provided by Alibaba Group in China. Alibaba Group operates China's largest e-commerce platform, Alibaba.com, and his Alibaba Cloud services are provided based on the infrastructure of that e-commerce platform.

For more than 10 years, Alibaba Cloud's cloud technology has been supporting the infrastructure of the Singles' Day Shopping Festival, the world's largest online shopping event. Leveraging Alibaba Group's innovative technology, it has broken records, supporting a world-class traffic peak of 544,000 transactions/second.

Alibaba Cloud serves thousands of companies, developers, and government agencies in more than 200 countries and regions, mainly in the Asia-Pacific region, including the Middle East, Europe, North America, and South America. It is possible to build applications using data centers (cloud regions) with excellent durability and availability that are deployed globally in each country.

Alibaba Cloud service details Alibaba Cloud

About Alibaba Cloud construction, operation, maintenance, and monitoring services

Alibaba Cloud cloud/server construction, operation, maintenance, and monitoring services

Beyond's "Alibaba Cloud construction, operation, maintenance, and monitoring service" provides all-in-one, full technical support for Alibaba Cloud cloud/server implementation, design, construction, migration, and 24/7 operation, maintenance, and monitoring. We will provide it to our customers.

Beyond specializes in the design and construction of cloud/server environments used for web services such as games, apps, EC sites, media sites, and digital content, as well as 24/7 operation, maintenance, and monitoring.

Our experts, who have specialized knowledge and technology regarding cloud/servers, will minimize the downtime of your web services and systems and provide you with the benefits of reducing operating costs.

We support optimization of cloud utilization

・I want to make inquiries whenever I need to, 24 hours a day, 365 days a year.
・I would like to make inquiries using various methods such as telephone and chat.
- I would like to be able to respond to an unlimited number of support inquiries.
・I would like technical support to be provided using a problem-solving approach.
・We hope for timely responses to issues that require early resolution, such as those that have a large impact on services.
- I would like advice that takes into account the use case, environment, and requirements.
- We want to reduce unnecessary operational costs as much as possible.
・ I would like to receive knowledge that is familiar with various clouds and multi-clouds.
- I want to concentrate on developing the original service and creating business value. ...etc.

Contents of Alibaba Cloud construction, operation, maintenance, and monitoring services

Cloud/server design, construction

Once the cloud/server infrastructure design is defined by hearing details such as the number of cloud/server hosts and specifications, the version of the OS/middleware to be installed, subnets, and security policies, we will We will be working on building a cloud/server.

Once the initial construction of the cloud/server is completed, we will provide you with a set of login information and setting information for the cloud/server.

● Cloud/server design/construction

Cloud/server design/construction items Cloud/server configuration design server machine setup OS/middleware/module installation settings
Subnet/Security Policy Settings Login user account settings IP address permission setting
Virtual host settings Backup settings (internal backup) Monitoring tool settings (Zabbix)
Server parameter sheet creation Support via email/phone/chat Cloud usage fee billing agency (Japanese yen/invoice payment)
Server data migration *Optional - -

*If you have any requests for cloud/server design/construction other than those listed above, please contact us separately.
*Does not include work related to purchasing/installing domain/DNS/SSL certificates.

Cloud/server operation maintenance, monitoring

After we hand over the cloud/server environment to the customer, we have engineers on hand 24 hours a day, 365 days a year to handle operation, maintenance, and monitoring of the cloud/server, and to respond to irregular situations that suddenly occur. We will quickly troubleshoot any problems.

We also analyze the operational status and trends of web services and systems, advise on problems that may occur in the future, and support optimization of system configurations. By helping you avoid and improve operational problems before they occur, we will realize more reliable cloud/server operations.

● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation and monitoring service (24 hours a day, 365 days a year)

Cloud/server basic support items
Engineers available 24 hours a day, 365 days a year Email/phone/chat support Primary failure response (alert notification/cause investigation)
Secondary failure response (failure isolation/failure recovery) Cloud operation support (instance scale-up and scale-out adjustment, disk volume expansion, IAM creation, etc.) Technical support/advice regarding cloud configuration/functions
Cloud/server operation and maintenance items Server restart (machine/OS/middleware) Add/change OS/middleware settings Security policy addition/change
Login user account addition/change IP address permission settings added/changed (including blocking of unauthorized IP addresses) Virtual host addition/change
Log acquisition (access.log / error.log etc.) Add/change server monitoring items/thresholds Vulnerability response (version upgrade using package management tools such as yum) *Best effort support
Middleware performance tuning *Best effort supported or optional supported Technical support/advice regarding OS/middleware (OSS) *Best effort support -
Cloud/server monitoring items Ping monitoring port monitoring Apache monitoring
SWAP monitoring disk monitoring CPU/LA monitoring
URL monitoring process monitoring performance monitoring
database monitoring - -

*If you have any requests for cloud/server operation/maintenance/monitoring other than those listed above, please contact us separately.
*The minimum usage period for this service is 3 months.