I participated in the seminar "Internet Week 2018: What is Valuable Operation?"

Hello.
I'm Miyazaki from the SS Team, Operations Management Section.
The Operations Management Section's main duties are daily operations and maintenance.

I recently attended InternetWeek2018
.

What is Internet Week?

brings together people involved in the research, development, construction, operation, and services of internet-related technologies,
primarily to learn about fundamental knowledge and the latest trends in internet infrastructure technologies, to discuss, and deepen their understanding and interaction.

There are various programs available, but this time
I attended the seminar "S11 What is Valuable Investment? - Let's Learn the Essence of Investment That Isn't Swayed by Trends!" held on November 29, 2018.

At this seminar, we heard about the following:

• The Value of Operations and Role Models
Operations Design Lab LLC
: Yuichi Hatano, Senior Architect,

Recent trends influencing investment value -
Masanori Fujisaki, Heartbeats Co.
, Ltd.

What constitutes valuable investment management? – Let's learn from concrete examples (talk format)
Yuichi Hatano, Investment Design Lab LLC Masanori Fujisaki
, Heartbeats Co., Ltd.
Satoshi Matsumoto, Yayoi Co., Ltd. Kodai
Sakabe, Wantedly, Inc. Motofumi Uno
, Clara Online Co., Ltd.

There were many insightful talks about what valuable management is, and it was a very fulfilling experience

First, before attending this seminar, I thought about what "valuable operation" means, and
personally, I think it means ensuring that the customer's service is running stably.

What is "operation"?

This seminar began with a discussion of the definition of "operations."
Mr. Hatano defined "operations" as "continuously delivering services."
For the operations field of tomorrow - from the perspective of an operations framework

Viewing operations as
a service delivery offers the advantage of being able to assess the quality of operations from both a service and delivery perspective.
As someone responsible for operations, I believe that adopting this perspective makes it easier to deliver value.

A discussion of the engineering capabilities that support operations

The following three qualities are considered important for engineering skills:
1. Logical thinking
2. Ability to abstract
3. Ability to concretize

Of these, logical ability is the most important;
whether something is logically correct is a fundamental prerequisite that leads to the ability to abstract and concretize.

The same statement was made in the Google SRE book that was covered in every session

Implementations are temporary, but documented theories
have immeasurable value.

We are currently working on creating a manual, and
it is extremely important that it is a logical document. If it is not logical,
there will be many exceptions, and things will not go according to the manual.

I felt that this was a particularly important issue for me as I was working on creating a manual

The story of "operation" and "personalization"

It has previously been pointed out that responses to alerts can sometimes be personalized

There are jobs that only certain people can do, but alert response is a job that shouldn't be dependent on a specific person.
I think that by making it something anyone can do, we can get closer to providing a stable service.

To achieve that, we need the logical documentation (manual) I mentioned earlier.
The importance of logical documentation (manual) is increasing more and more.

Those who can create manuals logically and correctly are also those who can de-personalize things that are dependent on individuals.
I think that things that are dependent on individuals are often technical in nature, but
the three engineering skills mentioned earlier are necessary to logically understand that and translate it into a manual.

I know it's difficult, but I want to keep working towards this level

Conclusion

As the title of this program suggests, it made me think deeply about the value of "operations."

I used to think that "operations" meant keeping our customers' services running stably, but reflecting on our daily work, I
realize that customers only feel they've received value for their money when we solve the problems they're facing.

Regarding the logical reasoning aspect of engineering skills,
I've only ever read English documentation like Apache configuration files,
and I'm practically a novice when it comes to technology. However, I realized that I need to continue studying every day to ensure my reasoning is logically sound.

Although I'm only in my second year, I'm really glad I attended the seminar and listened to everyone's presentations.
Also, after hearing everyone's talk, I've decided to properly read the SRE books I haven't read yet.

That's all