What is system operation? Introducing many job types that involve system operation!

2021.05.10

table of contents

0.1 1. Application Engineer
0.2 2. Web Engineer
0.3 3. Database Engineer
0.4 4. Middleware Engineer
0.5 5. Server Engineer
0.6 6. Network Engineer
0.7 7. Security Engineer
0.8 8. Facility Engineer
0.9 9. IT Service Manager/Operations Manager
0.10 10. Help Desk/Service Desk
- 0.10.1 summary

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I am an infrastructure engineer in the IT industry, and this April marked my second year there. I spend my days doing work known as system operations

Recently I had the opportunity to read a book about system operations, and it was only after reading it that I learned that there are as many as 10 different

If you are currently working in systems operations in the IT industry, we feel that learning about jobs that manage systems from a different perspective than your own a different perspective on your work, so in this article we will introduce 10 job types that involve systems operations.

What is system operation?
10 types of system operation jobs
1. Application Engineer
2. Web Engineer
3. Database Engineer
4. Middleware Engineer
5. Server Engineer
6. Network Engineer
7. Security Engineer
8. Facility Engineer
9. IT Service Manager/Operations Manager
10. Help Desk/Service Desk
summary

What is system operation?

System operation involves keeping the system running smoothly 24 hours a day, 365 days a year

The reason why a system needs to operate without problems 24 hours a day, 365 days a year is because there are users who use the services that the system provides 24 hours a day, 365 days a year

Below is an example of what exactly we do:

System monitoring / Recording when an abnormality occurs / Identifying the cause of the problem /

Consider measures to deal with problems / Consider improvements to operational methods, update manuals, etc

To summarize the above, the job involves supporting the operation of IT services by monitoring, reporting, responding to recovery, and improving the elements that make up IT services

The elements that make up an IT service are as follows:

Applications / Servers / OS / Middleware / Network devices /

Communications / Databases / Firewalls, etc

10 types of system operation jobs

Now that you have a general idea of what system operation work entails, we will introduce in bullet points what each of the "10 types of system operation jobs" that are the subject of this article are

1. Application Engineer

- Developing smartphone and PC apps, as well as applications that improve business efficiency for companies

- Responsible for a series of tasks, from system design to program development and operational testing of the developed system

・Recently, the use of cloud services has been increasing,

Knowledge of the cloud and the technology to synchronize/link data with the cloud are also required

2. Web Engineer

・Design, develop, operate and maintain the systems necessary to provide web services

・Opportunities for utilizing cloud services are increasing

・API knowledge and skills are also now required

*API is something that allows functions to be shared with other software

-From an operational perspective, you will be trusted if you can write code that is easy to operate

(Example) Easy to change / Does not place excessive load on memory or network, etc

3. Database Engineer

・Operate and maintain the database

・Organize the database

- Proper design and operation of databases determines the performance of IT services, so they play a major role

4. Middleware Engineer

-Supports web services in the middleware field

- Develop middleware systems

・Demand for middleware is increasing year by year, and concerns about security risks associated with middleware vulnerabilities have led to

It can be said that operators who are strong in middleware have high market value

5. Server Engineer

-Design, build, operate and maintain servers

- We will estimate server performance based on the intended use and user size

- Physical work such as racking and wiring for server equipment is involved

・All knowledge of OS, applications, networks, etc. is required

6. Network Engineer

- Build, monitor, maintain and operate the network environment

- There is little writing of programs, but many situations involve handling devices such as routers and LAN cables

- Attacks can also occur via the Internet, so it is important to have security knowledge and skills

7. Security Engineer

- Support other operational engineers as a security specialist

- Take security measures and prevent security incidents

-There are also situations where you will be involved in management such as formulating security policies and conducting security education

8. Facility Engineer

- Manage facilities such as server rooms and data centers

-The required knowledge and skills are wide-ranging, including architecture, electrical equipment, drainage, weather and disaster prevention

・It is good to have knowledge about ecology and security

9. IT Service Manager/Operations Manager

- Coordinate all operations engineers and help desk/service desk staff to oversee overall operations

- Stand in front of the customer and make business arrangements

10. Help Desk/Service Desk

-Respond to inquiries from end users of IT services, provide operation instructions, and handle complaints

- A treasure trove of know-how for improving IT services, including end-user trends and complaints

- Gain knowledge and experience that will enable you to become both an engineer and an IT service manager

summary

Although the term "system operation" is used in general, covers a wide range of fields and technologies .

I hope this article has given you a general understanding of the many jobs that are involved in system operation, and what skills and knowledge are involved in operating IT systems!