What is system operation? Introducing many positions for system operation!

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I'm an infrastructure engineer in the IT industry, who started my second year in April of this year, and I spend my days doing a job called system operations

that I learned that there are 10 different types of jobs in system operations

If you are currently operating systems in the IT industry, I felt that by learning about the work that involves managing systems from a different perspective than your own, you might be able to work from a different perspective So, in this article, we will introduce 10 jobs related to system operation.

 

table of contents

1. What is system operation?
2. 10 types of system operation jobs
   1. Application engineer
   2. WEB engineer
   3. database engineer
   4. middleware engineer
   5. server engineer
   6. network engineer
   7. security engineer
   8. facility engineer
   9. IT Service Manager/Operations Manager
   10. Help Desk/Service Desk
3. summary

What is system operation?

System operation is the task of running a system without problems 24 hours a day, 365 days a year

 

The reason why a system must operate without problems 24 hours a day, 365 days a year is because there are users who use the services provided by the system 24 hours a day, 365 days a year.

 

Below are some examples of what we do specifically.

System monitoring / Recording when an abnormality occurs / Investigation of cause of trouble /

Thinking about troubleshooting measures / Thinking about improving operational methods and updating manuals, etc.

 

To summarize the above, the job will be to `` support the operation of IT services by monitoring, reporting, responding to recovery, improving, etc. the elements that make up IT services

*The elements that make up IT services include the following.

Application / Server / OS / Middleware / Network equipment /

Communication / Database / Firewall etc.

 

10 types of system operation jobs

Now that you have a rough idea of ​​the job content of system operations, I will introduce in bullet points what each of the ``10 types of system operations jobs'' are, which is the subject of this article.

1.Application Engineer

・Developing applications for smartphones and computers, as well as applications that improve business efficiency in companies.

- Responsible for a series of tasks from system design to program development and operational testing of the developed system

・Recently, cases of using cloud services are increasing, so

Knowledge of the cloud and technology for synchronizing/linking data with the cloud are also required.

 

2.WEB engineer

・Design, develop, operate, and maintain the systems necessary to provide web services.

・Opportunities to utilize cloud services are increasing.

・API knowledge and skills are also required.

*API is something that allows functionality to be shared with other software.

- From an operational perspective, you will be trusted if you can write code that is easy to operate.

(Example) Easy to change / Does not place excessive load on memory or network, etc.

 

3.Database engineer

- Perform database operation and maintenance.

・Organize the database.

- Appropriate database design and operation plays a major role as it affects the performance of IT services.

 

4.Middleware Engineer

- Supporting web services in the field of middleware.

・Develop a middleware system.

・The demand for middleware is increasing year by year, and due to concerns about security risks associated with middleware vulnerabilities,

It can be said that the market value of operators who are strong in middleware is high.

 

5.Server engineer

・Design, build, operate, and maintain servers.

・We start by estimating server performance according to usage and user scale.

・Involves physical work such as racking and wiring related to server equipment.

- Knowledge of all aspects of OS, applications, networks, etc. is required.

 

6.Network engineer

- Build, monitor, and maintain and operate the network environment.

・I rarely write programs, and I often deal with touchable devices such as routers and LAN cables.

・Since there are attacks via the Internet, it is also a good idea to have security knowledge and techniques.

 

7.Security Engineer

・Support other operations engineers as a security specialist.

・Take security measures and prevent security incidents.

・There are also situations where management is performed, such as formulating security policies and implementing security education.

 

8. Facility Engineer

・Manage facilities such as server rooms and data centers.

・The knowledge and skills required are wide-ranging, including architecture, electrical equipment, drainage, weather, and disaster countermeasures.

・It is good to have knowledge related to ecology and security.

 

9.IT Service Manager/Operations Manager

・Oversee the entire operation by coordinating each operation engineer and help desk/service desk.

- Stand in front of customers and coordinate business matters.

 

10.Help Desk/Service Desk

・Respond to inquiries, operational explanations, and complaints from end users who use IT services.

- A treasure trove of know-how for improving IT services, including end-user trends and complaints.

- Gain the knowledge and experience to become both an engineer and an IT service manager.

 

summary

Even if we say "system operation" in one word, various fields and technologies .

We hope this article gives you some idea of ​​the many types of jobs that are responsible for system operation, and what kind of skills and knowledge are involved in operating IT systems!

 

References/sites

References: Learn the basics of system operation properly, written by Amane Sawatari

Reference site:

What is system operation? Explaining the difference from maintenance based on a list of tasks

IT Engineer Occupation Guide System Operation

Easy-to-understand explanation of the types of IT engineers and their main job content

What is an application engineer? Job content/annual income, qualifications, required languages ​​and skills

What is a web engineer? How to become? Job content/skills/annual income/future potential

What is API? The world's easiest explanation of meaning, benefits, and usage

A thorough explanation of the job content, rewards, and suitable people for database engineers.

Let's know more! Differences in the roles of engineers involved in system operation (2)

middleware engineer

What is the job content of a server engineer? About necessary skills and rewards

A thorough explanation of the job content of server engineers, their rewards, and who is suitable for them.

A thorough explanation of the job content of network engineers, their rewards, and who is suitable for them.