Tencent Cloud construction, operation, maintenance and monitoring services
About Tencent Cloud
Tencent Cloud is a cloud computing platform provided by Tencent, a Chinese internet company, that supports various services such as WeChat and digital content
We offer a wide range of customizable cloud solutions in various industries, including online games, e-commerce, live streaming, and fintech, enabling rapid service deployment for a variety of use cases
Tencent Cloud also supports the digital transformation of its customers and businesses with its unique cloud technology, including its core products, robust computing, database, and storage, as well as high-DAU services and software. For example, Tencent Cloud's rich ecosystem enables integration with large-scale social networking services such as WeChat and QQ
About Tencent Cloud Construction, Operation, Maintenance, and Monitoring Services
Beyond's "Tencent Cloud Construction, Operation, Maintenance and Monitoring Service" provides customers with all-in-one, full support, including technical support for Tencent Cloud cloud/server installation, design, construction, migration, and 24/7 operation, maintenance and monitoring.
Beyond specializes in the design and construction of cloud/server environments used for web services and web systems, such as games, apps, EC sites, media sites, and digital content, as well as 24/7 operation, maintenance, and monitoring. It is.
Our experts, who have specialized knowledge and technology regarding cloud/servers, will minimize the downtime of your systems and applications and provide you with the benefits of reducing operating costs.
We support optimization of cloud utilization
・I want to make inquiries whenever I need to, 24 hours a day, 365 days a year.
・I would like to make inquiries using various methods such as telephone and chat.
- I would like to be able to respond to an unlimited number of support inquiries.
・I would like technical support to be provided using a problem-solving approach.
- We hope for timely responses to issues that require early resolution, such as those that have a large impact on the system.
- I would like advice that takes into account the use case, environment, and requirements.
- We want to reduce unnecessary operational costs as much as possible.
・ I would like to receive knowledge that is familiar with various clouds and multi-clouds.
- I want to concentrate on developing the original service and creating business value. ...etc.
Tencent Cloud Construction, Operation, Maintenance and Monitoring Services
Cloud/server design, construction
After the infrastructure design has been defined, such as the number of cloud/server hosts and specifications, the OS/middleware versions to be installed, subnets, security policies, etc., the cloud/server construction work is carried out based on the contents of the infrastructure design. To go.
Once the initial construction of the cloud/server is completed, we will provide you with a set of login information and setting information for the cloud/server.
● Cloud/server design/construction
| Cloud/server design/construction items | Cloud/server configuration design | server machine setup | OS/middleware/module installation/configuration |
| Subnet/Security Policy Settings | Login user account settings | IP address permission setting | |
| Virtual host settings | Backup settings (internal backup) | Monitoring tool settings (Zabbix) | |
| Server parameter sheet creation | Email/phone/chat support | Cloud usage fee billing agency (Japanese yen/invoice payment) | |
| Server data migration *Optional | - | - |
*Please contact us if you have any requests regarding cloud/server design and construction other than those listed above.
*Does not include work related to purchasing/installing domains, DNS, or SSL certificates.
Cloud/server operation maintenance, monitoring
After we hand over the cloud/server environment to the customer, we have engineers on hand 24 hours a day, 365 days a year to handle operation, maintenance, and monitoring of the cloud/server, and to respond to irregular situations that suddenly occur. We will quickly troubleshoot any problems.
We also analyze the operational status and trends of systems and applications, provide advice on possible future problems, and support the optimization of infrastructure configurations. By helping you avoid and improve operational problems before they occur, we will realize more reliable cloud/server operations.
● Cloud/server operation maintenance/monitoring (24 hours a day, 365 days a year)
● Cloud/server operation and monitoring service (24 hours a day, 365 days a year)
| Cloud/server basic support items |
Engineers available 24 hours a day, 365 days a year | Email/phone/chat support | Primary failure response (alert notification/cause investigation) |
| Secondary failure response (failure isolation/failure recovery) | Cloud operation support (instance scale adjustment, disk volume expansion, IAM creation, etc.) | Technical support/advice regarding cloud configuration/functions | |
| Cloud/server operation and maintenance items | Server restart (machine/OS/middleware) | Add/change OS/middleware settings | Security policy addition/change |
| Login user account addition/change | IP address permission settings added/changed (including blocking of unauthorized IP addresses) | Virtual host addition/change | |
| Log acquisition (access.log / error.log etc.) | Server monitoring items/alert thresholds added/changed | Vulnerability response (version upgrade using package management tools such as yum) *Best effort support | |
| Middleware performance tuning *Best effort supported or optional supported | Technical support/advice regarding OS/middleware (OSS) *Best effort support | - | |
| Cloud/server monitoring items | Ping monitoring | port monitoring | Apache monitoring |
| SWAP monitoring | disk monitoring | CPU/LA monitoring | |
| URL monitoring | process monitoring | performance monitoring | |
| database monitoring | - | - |
* If you have any requests for cloud/server operation, maintenance, or monitoring services other than those listed above, please contact us separately.
* The minimum usage period for this service is 3 months.
