FAQ

FAQ

What is the security system for cloud server operation, maintenance, and monitoring?

We provide cloud server operation, maintenance, and monitoring services based on the information security basic policy of " ISMS (ISO/IEC 27001:2022 )," an international standard for third-party certification

◇ Obtained ISMS (ISO/IEC 27001:2022) certification, the international standard for third-party certification of information security management systems.

◇ Operations, maintenance, and monitoring
are handled by three locations: Osaka, Shikoku, and Canada.

◇ Internal network environment for operations, maintenance, and monitoring: All employees' PCs are connected via a dedicated network line and fixed IP address for operations, maintenance, and monitoring tasks.

◇ Operation, maintenance, and monitoring work system:
3 shifts (including nighttime hours, weekends, and public holidays)

◇ Responding to OS/middleware vulnerabilities:
JPCERT/CC provides information on the collection and dissemination of OS/middleware vulnerability data.

◇ Entry to the office
is restricted to authorized personnel only (access is controlled by security card authentication).

● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)