[New Graduate Training] What is "listening ability"? New employees take part in the training

I'm Miyazaki, and I joined the company as a new graduate in 2017.
It's been two weeks since I joined, and I've been constantly undergoing training, studying, and attending more training sessions.
This time, I participated in a training session on "listening skills," so I'd like to write about what I felt and what I want to acquire.

What exactly is the ability to listen?

New employees, what do you think about the difference between "listen" and "listen"?

When I was first asked that question, I thought,

• "Listening" simply means listening to a conversation or the sounds that enter your ears in the physical sense
• In contrast, "listening" involves consciously trying to understand the speaker and listening emotionally as well

I actually looked up the answer online and found this:

When simply "listening," "kiku" is generally used, while when listening carefully (with full attention) or actively, "kiku" is used

"Kiku" and "Kiki" | Language (Broadcasting Terminology) - Questions from Broadcasters and Viewers | NHK Broadcasting Culture Research Institute

I think many of you have thought the same thing.
There are other differences too, like how "to listen" doesn't have the kanji for "heart," but "to hear" does.
I only noticed it when someone pointed it out to me (lol).

So, in what situations will you be using your listening skills in the future?

Situations where you can use your listening skills

I think there are various situations depending on the job

• When your boss (customer) asks you to
• When consulting with your boss (customer)
• When asking your boss (customer) for a request

I think these are common situations where you would end up "listening" rather than "hearing."

In the IT industry to which our company belongs, when defining customer requirements, we must find out what the customer really wants

In such situations, I especially want to focus on listening

Be specific in order to "listen"

So what can we do to "listen"?

There were a few points

• Nod along with what is being said
• Look at the opponent
• Don't interfere
• I don't deny it
• Listening to others in the right position
• Smile as much as possible

Personally, I don't mind looking at someone, but I
found it quite difficult to have someone stare into my eyes for an extended period.

When it comes to looking at someone, I think you need to be creative and look away at the right time

Also, even though it may seem like we can avoid interfering, we tend to do so without thinking

When someone tells you a story you already know, you might find yourself saying, "Yeah, that's right, it's like this..."
However, that might not have been the topic the other person wanted to talk about.

This is something that we often fall into even if we understand it intellectually, because it's become a habit.
I think it's important to listen to what they have to say until the very end.

summary

So far I have written about the ability to listen

that if you have the ability to listen, you will succeed in about 80% of lifeDale Carnegie
, so it's definitely something we should be mindful of.

As a side note, I answered the phone for the first time just now, and
I was so nervous that the moment I put the caller on hold, I almost forgot the company name and their name.
Or rather, I completely forgot their name.
Luckily, I barely remembered the company name, and it was a customer I already knew, so I was saved!

Despite all my talk about the importance of "listening skills,"
I'm going to focus even more on actually "listening"...

We ask that you continue to watch over us with a kind eye