[Canada Office] Local infrastructure engineer work schedule published
table of contents
Hello everyone
My name is Yoshimoto from Beyond Co., Ltd. and I went to Canada (GTA) for training for three months
On the day I returned to Japan, I forgot to use my card at the ticket gate, and ended up leaving the gate without using it, which resulted in the station attendant getting angry at me
In Toronto, it's customary to just walk out of the turnstile without doing anything, so for a moment I didn't know what had happened
Anyway, in this article I would like to share with you a day in the life of an infrastructure engineer in our Canadian office
1.Canada Office
Company Name: Beyond GTA Inc.
Address: SPACES, Office Suite 200 - 5200 Yonge Street, North York, Ontario M2N 5P6
Number of employees: 4 (as of September 6, 2022)
As of September 2022, we are renting an office space called SPACES
The facility has a shared break space, and recently they have started selling coffee in the office
2. Daily Schedule
23:00 (Japan time)
10:00 (Canadian time)
attendance at work
Handover of duties from Japanese members
Follow the work checklist to check for missed inquiries and transfer calls, etc
11:00 (Canadian time)
Alert Response
When responding to an alert, we first check whether the customer's content is working properly and then take action
Creating work procedures
We are transferring customer inquiries and work that could not be handled during the daytime in Japan to Canada
We use the time when there is no communication with customers to request investigations into the server and create procedure manuals
Execution of work
I have the impression that most of the work takes place at midnight Japan time, when the date changes
The main tasks include updating SSL certificates and making changes to customer environments
When carrying out work, we notify everyone in advance that the work will be carried out, and the work is always carried out by two people
13:00 (Canadian time)
Take turns taking a break
The one-hour break is decided by discussing it with everyone who is at work
It varies depending on the alert response and schedule of the day, but because we are a small, elite team, we take breaks flexibly between members
When the weather was nice, we often had lunch outside
15:00 (Canadian time)
・Internal meetings
Our Canadian office has five staff members, including business travelers, so we are able to keep the office running by staggering the members' days off
However, we are adjusting shifts so that everyone can get together on the second Thursday of every month
We will discuss matters to be shared with everyone in the Canadian office and confirm tasks
19:00 (Canadian time)
・Handover of shifts and leaving work
Handover of duties from the Canadian office to the Japanese office
We check for any alerts that occurred during the nighttime hours and whether there are any inquiries that need to be addressed today
In addition, follow the work checklist to handle the handover and leave work
3. Summary
My stay was from July to September, and honestly, the time passed by really quickly
Although the work itself hasn't changed since my business trip, I feel that my attitude and way of thinking towards work has changed due to the change in my living environment
I think this is because I was able to experience firsthand what it was like working with other people and in a shared office environment, where people of different nationalities and cultures work together as one organization
I felt it even when I left the office
Canada is a country with a large immigrant population, and it even has a constitution that respects the diversity of all ethnicities and races
Every June, known as Pride Month, the largest 2SLGBTQAI+ festival, the Pride Parade, is held
A place where the organization can utilize the characteristics of each individual and allow employees to thrive according to their abilities, regardless of nationality or race
The experience in Canada was truly invaluable. Thank you
Thank you for reading to the end
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