North American cloud / server construction, operation and maintenance

Beyond Service Guide

Beyond MSP in the US and Canada

, providing construction, operation, maintenance, and technical support for various clouds/servers such as AWS, GCP, and Azure, primarily for Japanese companies and overseas corporations expanding into North America (the United States and Canada) .

Taking advantage of the time difference between Japan and Canada, we also provide 24/7 cloud/server operation, maintenance, and monitoring, corporate contracts in Canada, payment settlement in Canadian dollars (CAD), and technical support in Japanese and English

Services for Japanese companies and overseas corporations

Technical support in Japanese and English

Assistance with setting up your cloud account

North American Cloud / Server Construction, Operation and Maintenance Image

◆ North American Cloud / Server Construction, Operation and Maintenance Features ◆

Beyond GTA Inc. (Beyond GTA), Beyond's Canadian subsidiary , the company will utilize the technical capabilities and know-how it has cultivated as a multi-cloud integrator and managed service provider (MSP) to design, build, and operate systems using various cloud/server platforms such as AWS, GCP, and Azure.

By providing services through Beyond GTA, a Japanese IT vendor, we can meet the needs for detailed technical support that is in line with Japanese business culture.Of course, we can also provide technical support for cloud/server construction, operation and maintenance for North American companies, as well as Japanese companies and overseas corporations in North America (USA and Canada)

Cloud/server construction and operation
for Japanese companies and overseas corporations expanding into North America
We provide comprehensive support for infrastructure issues such as cloud/server construction, migration, operation and maintenance for Japanese companies and overseas corporations expanding into the US and Canada. We can also handle corporate contracts with either Japan or Canada
Technical support
from server engineers in Japanese and English
In addition to inquiries and support in Japanese, we also handle inquiries and support in English to meet the needs of our staff in the US and Canada. Our server engineers provide technical support in both Japanese and English
IT business support and
partnerships for business expansion in North America
Utilizing the location of Beyond's local subsidiary, Beyond GTA, we support IT business and partnerships for Japanese companies considering expanding into Canada, and Canadian companies considering expanding from Canada to Japan

*This service is for customers and companies expanding into North America (the United States and Canada).
*For various services for customers and companies in Japan, please see the [ Service Information (Japan) ]

About Beyond's Canadian subsidiary " Beyond GTA

Japanese companies are no exception to the changes in the world situation in the global market. Regardless of the size of the business, there is an increasing need for business development and strategies that take the global market into consideration

Beyond's Canadian subsidiary, Beyond GTA (a wholly owned subsidiary of Beyond), not only provides cloud/server operation, maintenance, and monitoring support during nighttime hours within Japan, but also provides technical support services such as cloud/server construction, operation, and maintenance to Japanese companies and overseas corporate clients in North America (the United States and Canada)

● Characteristics and strengths of Beyond's Canadian subsidiary, "Beyond GTA"

Beyond's Canadian subsidiary, Beyond GTA, is based in the Greater Toronto Area and is staffed primarily by Japanese server engineers. Our North

American Cloud/Server Construction, Operation, and Maintenance services include design, construction, migration, and operation/maintenance for various clouds and servers, including AWS, GCP, and Azure. We offer flexible support to meet our clients' needs, including meetings, inquiries, and technical support in both Japanese and English, direct corporate contracts with local companies, and payment settlement in Canadian dollars (CAD).

Furthermore, by leveraging Beyond GTA's location, we support global businesses in North America (the United States and Canada) with the latest IT services and cutting-edge technology research.

● 24/7 technical support utilizing the geography and time difference between Japan and Canada

Beyond's cloud/server operation, maintenance, and monitoring services utilize the geographical and time difference between Japan and Canada to provide 24/7 manned technical support for operation, maintenance, and monitoring.

This allows us to provide the same continuous technical support as during daytime hours, even during nighttime hours in Japan, when maintaining support quality is difficult. Of course, technical support is also available in both Japanese and English. For

Japanese companies and overseas corporations expanding into North America, including the United States and Canada, we provide cloud/server construction and operation technical support in line with the same quality and business culture as in Japan.

~ Do you have any of these concerns or cases ? Please contact us first! ~

Want to entrust cloud/server construction and operation to a Japanese IT vendor
I would like to receive inquiries and technical support in English as well as Japanese
Japanese companies and overseas subsidiaries in North America do not have systems managers
Those who wish to make direct contracts and payments with Japanese companies and overseas corporations in North America
Want to outsource the construction and operation of a global system?
There are problems with the current system environment, so I would like you to improve the operation
I want to entrust security operations such as unauthorized access countermeasures and vulnerability response to a company
We want to focus on developing our original services and concentrate our business resources
I want advice that takes into account system requirements, environment, and use cases
I want to receive technical knowledge that is familiar with various clouds/servers

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◆ North American cloud / server construction, operation and maintenance technology ◆

Since its founding, Beyond has used its technical expertise in building, operating, and maintaining cloud/server systems that form the foundation for web services such as large-scale, high-load games, apps, e-commerce sites, media sites, and digital content for customers in Japan to solve numerous infrastructure-related challenges

With the technical capabilities and know-how we have cultivated over the years in cloud/server construction, operation and maintenance, we provide the same quality of technical support for cloud/server construction and operation as we do in Japan, primarily to Japanese companies and overseas corporations expanding into North America, including the United States and Canada

We propose the optimal cloud/server configuration. Image icon

● Provides optimized cloud/server configuration

Beyond is a multi-cloud integrator and managed service provider (MSP) that designs, builds, and operates various clouds and servers, including AWS, GCP, and Azure. We can provide optimized cloud and server configurations based on the specifications and uses required by our customers

Specializing in cloud/server infrastructure technology Image icon

● Specializing in cloud/server infrastructure technology

Our strengths lie in the design, construction, and operation of cloud/servers used for web services/systems such as large-scale, high-load games, apps, e-commerce sites, media sites, digital content, etc. We provide the same high-quality technical support as in Japan

Quick-solution technical support in Japanese and English Image icon

● Quick solution-oriented technical support in Japanese and English

We provide speedy technical support in both Japanese and English. In addition to email and phone, we also use chat tools such as Chatwork and Slack, which allow you to check the entire response history, including technical support responses and alert notifications from the monitoring server

24/7 manned support by engineers in Japan and Canada Image icon

● 24/7 manned support by engineers in Japan and Canada

We have established a 24/7/365 technical support rotation system that takes advantage of the time difference between Japan and Canada. In the unlikely event of a server downtime or system trouble, we will provide prompt and stable server operation, maintenance, and monitoring. Of course, all support is available in Japanese

Supports corporate contracts and currency settlement with either Japan or Canada Image icon

● Supports corporate contracts and currency settlement with either Japan or Canada

Japanese companies and overseas corporations expanding into Canada can consolidate contracts and payments in the same way as in Japan. Depending on the customer's request, we can also flexibly accommodate corporate contracts directly with our local Canadian subsidiary, Beyond GTA, and payments in Canadian dollars (CAD)

Catch up on IT services and cutting-edge technology in North America Image icon

● Catch up with IT services and cutting-edge technologies in North America

We conduct research on IT services, cutting-edge technologies, trends, etc. in North America. We incorporate cloud services, cybersecurity, AI, and other cloud-native technologies deployed in North America to improve our technical and operational capabilities, helping to ensure stable operation and quality improvements for our customers' systems

*For information on various cloud/server services that support North American cloud/server construction, operation, and maintenance, please see the [ Cloud Partner/Cloud Support List ]

◆ North American Cloud / Server Construction, Operation and Maintenance Flow ◆

We estimate that it will take 10 to 15 business days from the time you request cloud/server construction and operation/maintenance to the completion of the work and preparation for operation/maintenance.We will provide you with the optimal cloud/server environment for running your systems and applications, in accordance with the infrastructure configuration determined in the cloud/server design and construction plan

In the operation and maintenance phase, we set up the necessary response items for daily cloud/server operation, maintenance, and monitoring. We aim to ensure stable operation of the cloud/server environment through an operation, maintenance, and monitoring system that is prepared for unforeseen circumstances, such as recovery responses for irregular system failures

1. Infrastructure requirements and specifications confirmation

We will first hear about and confirm the requirements, specifications, and schedule of the infrastructure environment that will serve as the operating base for the system and application, and then define the necessary infrastructure configuration
2. Fill out the hearing sheet

Based on the predefined cloud/server environment requirements, fill in the required information such as the number of server hosts, specs, OS/middleware, and monitoring alert notification destination
3. Create a server account

Create a server account for the cloud service, assign a login policy and set access permissions for the cloud/server
4. Server design and construction

Based on the server configuration information provided in the interview sheet, we will proceed with setting up the server machine and configuring subnets, security policies, etc
5. OS/middleware settings

We install and configure the OS, middleware, and modules that correspond to the system and application specifications. We also tune the middleware as needed
6. Monitoring Server Connection Permission

For the cloud/server environment that is the target of operation, maintenance, and monitoring, we will configure port connections and SSH logins from the monitoring server and install monitoring agents
7. Server monitoring item settings

We set up the monitoring items necessary for server operation and maintenance, such as Ping monitoring, URL monitoring, process monitoring, resource monitoring, etc. After the monitoring configuration is complete, we will perform a notification test of the monitoring alert
8. Provide parameter sheets and configuration diagrams

After the server construction and monitoring settings are complete, we will provide you with a parameter sheet and configuration diagram that lists the server settings, monitoring items, etc. After that, we will begin operation, maintenance, and monitoring
9. Start operation, maintenance and monitoring

We have a technical support system with server engineers available 24 hours a day, 365 days a year, to provide operational support for cloud/servers and handle any system problems that may arise

*The above work content and work process are examples. The work content and process for construction, operation and maintenance may vary depending on various conditions such as the specifications, functions, and configuration of the cloud/server environment. Please contact us separately for details

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North American cloud / Server construction, operation and maintenance implementation examples and achievements

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Frequently asked questions about North American cloud/server construction, operation and maintenance

Do you handle the construction and operation of cloud servers for overseas companies?

Yes, we provide cloud server construction, operation and technical support to customers, mainly Japanese companies, local subsidiaries and overseas group companies in overseas areas

Each of Beyond's wholly owned subsidiaries (Japanese companies) provides global standard services that take advantage of their location

North America

Company name: Beyond GTA Inc. (Canadian subsidiary)
Location: Toronto, Canada
Service area: North America (USA/Canada)

● North American cloud server construction, operation and maintenance

Chugoku area

・Company name: Beyond Technology Shenzhen Co., Ltd. (local subsidiary in China)
・Location: Shenzhen, China
・Available areas: China (inner China/Hong Kong/Taiwan), Singapore, overseas Chinese regions

● China cloud server construction, operation and maintenance

Are there any volume discounts for the monthly operation, maintenance and monitoring fees?

If the number of servers (hosts) or roles subject to cloud server operation, maintenance, and monitoring is large, volume discounts may be available

Please contact us using the inquiry form

● Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)
● AWS operation monitoring service (24 hours a day, 365 days a year)

Are there any initial costs if I take over operation, maintenance, and monitoring from my own company or another company?

Yes, there is an initial fee from Beyond

Whether you are taking over a server environment from your own company or another company, the following initial tasks will be required

◇ Installation of the agent for Beyond's monitoring server (Zabbix) in the server environment to be monitored
◇ Setting the alert threshold for the monitoring server
◇ Investigation of the settings of the existing server environment

Is it possible to enter into a contract to use the service?

◇ For cloud server construction and operation/maintenance/monitoring services,
the contract will be based on the contents of " Server Support Terms of Use "

◇ In the case of contracted system development
, a separate development outsourcing contract will be concluded.

Is it possible to define system requirements for cloud server design & deployment?

Yes, we will listen to and advise you on the system specifications and security requirements of your services and applications, and define the prerequisites for your cloud server environment

However, please note that we do not hold frequent requirements definition meetings (participate in regular meetings) or create requirements definition documents

● cloud server design & deployment
● Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud server operation and monitoring service (24 hours a day, 365 days a year)
● Cloud server migration

Is emergency contact and technical support available by telephone 24 hours a day, 365 days a year?

Yes, Beyond's server engineers operate, maintain, and monitor cloud servers in three shifts, 24 hours a day, 365 days a year, so we are able to provide technical support over the phone, even in the early morning or late at night.Of course, we also provide technical support via email and chat

● Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)

Is it possible to continue supporting the current server environment as is?

Yes, we can take over your currently operating cloud or server environment and provide operation, maintenance, and monitoring. In this case, we will install and configure the Zabbix

Additionally, if Beyond detects any problems with the configuration or performance of your infrastructure environment during its operation, maintenance, and monitoring, we will propose parameter reconfigurations and tuning to improve infrastructure operations

● Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)

How do I request a quote for a service?

Please feel free to contact us using the inquiry form

After confirming your inquiry, a representative will contact you within 1-2 business days (weekdays)

What is the lineup of cloud servers that you support?

We provide the optimal cloud server environment to meet your needs, regardless of the cloud server platform, such as AWS, Google Cloud (GCP), Microsoft Azure, Oracle Cloud (OCI), IDCF Cloud, etc. You can also entrust us with the construction and operation of multi-cloud configurations

For details on supported cloud servers, please see below

● Cloud Partner/Cloud Support List
● Cybersecurity Support List

What is the security system for cloud server operation, maintenance, and monitoring?

We provide cloud server operation, maintenance, and monitoring services based on the basic information security policy of ISMS (ISO/IEC 27001:2022 an international standard for third-party certification

Obtained ISMS (ISO/IEC 27001:2022) certification, an international standard for third-party certification of information security management systems.

◇ Operation, maintenance and monitoring bases
: Osaka, Shikoku and Canada

◇ Internal network environment for operation, maintenance and monitoring
Dedicated network line for operation, maintenance and monitoring work and connected via fixed IP address
Antivirus software installed on all employee PC terminals

◇ Operation, maintenance and monitoring work structure:
3 shifts (including nighttime hours, weekends and holidays)

◇ Response to OS/middleware vulnerabilities:
Collection and distribution of OS/middleware vulnerability information provided by JPCERT/CC

◇
Only authorized personnel are allowed to enter the office (entry and exit controlled by security card authentication)

● Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)

Can you help me migrate server data from an existing server?

Yes, we undertake the migration of server data from on-premise, physical server, or legacy system environments to cloud environments

In addition to migrating data to the new cloud environment, we also thoroughly check to ensure that the database data is updated without any issues and that there are no problems with the operation of services or content

*Please note that a separate fee will be charged for the server data migration process

● Cloud server migration

What are the monitoring tools for operation, maintenance and monitoring?

The monitoring tool used for the operation, maintenance, and monitoring of cloud servers is Beyond's own Zabbix monitoring server, so customers do not need to prepare an additional server environment for Zabbix.

*You can also use "Amazon CloudWatch" according to your needs

● Cloud server operation, maintenance and monitoring (24 hours a day, 365 days a year)
● Cloud server operation and monitoring service (24 hours a day, 365 days a year)
● North American cloud server construction, operation and maintenance

What are the services provided by Beyond suitable for?

This service is suitable for companies that operate web services such as games, apps, e-commerce sites, media sites, and digital content, where speed and flexibility are particularly important and are directly linked to sales, companies that want to focus on content development and management, and companies that do not have a server administrator

Furthermore, companies facing such challenges tend to outsource their work to MSPs (managed service providers) like Beyond, which specialize in building, operating, maintaining, and monitoring cloud servers

● Cloud server design and construction
● Cloud server operation, maintenance and monitoring (24 hours a day, 365
days a year) ● Cloud server operation and monitoring service (24 hours a day, 365 days a year)
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)
● Cloud server migration and migration
● North American cloud server construction, operation and maintenance

Does it support the deployment and operation of large-scale infrastructure?

Yes, we specialize in the deployment, operation, maintenance, and monitoring of infrastructure environments used for large-scale web service systems.

We support the design, deployment, and 24/7 operation, maintenance, and monitoring of infrastructure environments involving dozens or hundreds of servers (hosts). Of course, if the minimum number of servers is required, we can accept orders from just one server.

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