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エンジニアにこそ聞いてほしい、お客様とお話する際に心がけていること
目次
TeraTerm を毎日開くことに葛藤を覚え始めていますので、
そろそろTeraTerm のアンインストール止む無しかなと思っています
そんな非エンジニアもどき志望のアラフォーかしわもちですが、
普段、お客様とお話する機会が多くその時に心がけているお話をしたいと思います。
エンジニアは、割と技術の話をしたがりがちで、
また、本質と違うことを話して上手くコミュニケーションが取れてないなと思いましたので
この話題をブログにしようとおもいました。
1. お客様の状態をお伺いする
2. 事実のみをお伝えする
3. 可能な限りゆっくり、冷静に話をする
4. 状況が良くない時ほど、落ち着いて話をする
5.専門用語を利用する時は、ご認識いただいていることを必ず確認する
6. まとめ
0
読み込み中...0 
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