[Internet Week 2018 What is valuable operation?] I participated in the seminar.

Hello.
I'm Miyazaki from the SS team, Operations Management Division.
The Operations Management Division's main duties are daily operation and maintenance.

I recently participated in Internet Week 2018
.

What is Internet Week?

brings together people involved in the research and development of Internet technologies, as well as their construction, operation, and services,
to learn about the basics and latest trends of Internet infrastructure technologies, discuss them, and deepen understanding and interaction.

There are various programs available, but this time
I attended the seminar "S11 What is Valuable Investment? Learn the Essence of Investment that is Not Swayed by Trends!" held on November 29, 2018.

At this seminar, we heard about the following:

・The Value of Operations and Role Models

by Yuichi Hatano, Senior Architect, Operation Design Lab LLC

・Recent trends affecting the value of investments
, Heart Beats
Co., Ltd.

・What is Valuable Management? - Learn from Specific Cases - (Talk Format)
Mr. Yuichi Hatano, Operation Design Lab LLC; Mr. Masanori Fujisaki
Heartbeats Co., Ltd.; Mr.
Satoshi Matsumoto, Yayoi Co.,
.; Mr. Hirohiro Sakabe, Wantedly Co., Ltd.;
Mr. Motofumi Uno, Clara Online Co., Ltd.

There were many insightful talks about what valuable management is, and it was a very fulfilling experience

First of all, before attending this seminar I thought about what "valuable operations" means, and
personally I thought it was about ensuring that customers' services are running stably.

What is "operation"?

This seminar began with a definition of what "operations" is.
Mr. Hatano defined "operations" as "continuous delivery of services."
For tomorrow's operations sites - The perspective of an operations framework

of thinking of it as service delivery
is that you can view the quality of "operations" from both a "service" and a "delivery" perspective.
As an operator, I thought it would be easier to provide value if I viewed "operations" from this perspective.

A discussion of the engineering capabilities that support operations

The following three engineering skills are important:
1. Logical ability
2. Ability to abstract
3. Ability to concretize

Among these, the most important is logical ability, and
whether something is logically correct is the basic premise, which seems to lead to the ability to abstract and concretize.

The same statement was made in the Google SRE book that was covered in every session

While implementation is temporary, documented theory
is of immeasurable value.

Our company is currently working on creating a manual, and
it is very important that it is a logical document.If it is not logical, there
will be many exceptions and things will not go as planned.

I felt that this was a particularly important issue for me as I was working on creating a manual

The story of "operation" and "personalization"

It has previously been pointed out that responses to alerts can sometimes be personalized

There are some jobs that only certain people can do, but responding to alerts is a job that shouldn't be left to a specific individual.
I think that being able to do it by anyone brings us closer to providing a stable service.

To do this, we need the logical documentation (manuals) that I mentioned earlier.
The importance of logical documentation (manuals) is increasing.

People who can create manuals logically and correctly are those who can de-personalize things that are dependent on a specific person.
I think that things that are dependent on a specific person are often technical in nature, but to understand that logically and correctly and incorporate it into a manual,
the three engineering skills mentioned earlier are required.

I know it's difficult, but I want to keep working towards this level

Conclusion

As the title of this program suggests, it made me think deeply about the value of "operations."

I used to think that "operation" meant ensuring that our customers' services were running stably, but when I think back to my daily work, I
realize that it's only when we solve the problems that our customers are having that they feel that the costs are worth it.

As for the logical thinking part of engineering ability,
I have only ever read English documents such as Apache config, and
I am almost an amateur when it comes to technology, but I realized that I need to continue studying every day in order to be logically correct.

I'm still in my second year, but I'm really glad I was able to attend the seminar and listen to the talks.
Also, listening to everyone's talks made me want to read the SRE books I haven't read yet.

That's all