[New Graduate Training] What is "listening ability"? New employees take part in the training

My name is Miyazaki and I joined the company as a new graduate in 2017.
It's been two weeks since I joined the company, and I've been training, studying, and taking a lot of training.
This time, I took a training session on "listening skills," so I'd like to write about what I felt and what I want to acquire.

What exactly is the ability to listen?

New employees, what do you think about the difference between "listen" and "listen"?

When I was first asked that question, I thought,

• "Listening" simply means listening to a conversation or the sounds that enter your ears in the physical sense
• In contrast, "listening" involves consciously trying to understand the speaker and listening emotionally as well

I actually looked up the answer online and found this:

When simply "listening," "kiku" is generally used, while when listening carefully (with full attention) or actively, "kiku" is used

"Kiku" and "Kiki" | Language (Broadcasting Terminology) - Questions from Broadcasters and Viewers | NHK Broadcasting Culture Research Institute

I'm sure you all thought the same thing.
There's also another difference: "kikin" doesn't have the kanji "kokoro" (heart), but "kikin" has it.
I only realized it when someone pointed it out to me (lol).

So, in what situations will you be using your listening skills in the future?

Situations where you can use your listening skills

I think there are various situations depending on the job

• When your boss (customer) asks you to
• When consulting with your boss (customer)
• When asking your boss (customer) for a request

I think these are common situations where you would end up "listening" rather than "hearing."

In the IT industry to which our company belongs, when defining customer requirements, we must find out what the customer really wants

In such situations, I especially want to focus on listening

Be specific in order to "listen"

So what can we do to "listen"?

There were a few points

• Nod along with what is being said
• Look at the opponent
• Don't interfere
• I don't deny it
• Listening to others in the right position
• Smile as much as possible

Personally, I don't have a problem with actually looking at the other person, but
I found it quite difficult to have them look into my eyes for a long time.

When it comes to looking at someone, I think you need to be creative and look away at the right time

Also, even though it may seem like we can avoid interfering, we tend to do so without thinking

When someone tells you a story you already know, you might find yourself saying, "Yes, that's right, that's ____."
However, that may not be the story the other person wanted to talk about.

Even if you understand this in your head, it's easy to fall into the habit of not doing it.
I think it's important to listen to what they have to say until the end.

summary

So far I have written about the ability to listen

Dale Carnegie
that if you have the ability to listen, you will be successful in 80% of your life , so it is something we should definitely keep in mind.

As an aside, I just answered the phone for the first time, but
I was so nervous that the moment I put the call on hold, I almost forgot the name of the company and the customer's name.
Actually, I forgot their name.
But I managed to remember the company name just in time, and I already knew the customer, so it was fine!

Despite all the talk about my "listening skills,"
I'm going to focus more on "listening"...

We ask that you continue to watch over us with a kind eye