[New graduate training] What is “listening ability”? New employees underwent training.

My name is Miyazaki and I joined the company as a new graduate in 2017.
It's been two weeks since I joined the company, and I've been training, studying, and receiving training a lot.
This time, I received training on listening skills, so I would like to write about what I felt and what I would like to acquire.

First of all, what is “the ability to listen”?

New employees, what do you think about the difference between "listening" and "listening"?

The first thing I thought when I was asked that question was

• “Hearing” simply means “listening” in the physical sense of listening to a story or listening to the sounds that come into your ears.
• On the other hand, ``listening'' means consciously trying to understand the speaker, and listening from an emotional standpoint as well.

When I looked up the answer online, I found the following:

We generally use ``kiku'' when we just want to ``listen,'' and we use ``kiken'' when we are listening carefully (embracing ourselves) or willingly. "Listen to music" "Listen to lectures"

"Listen" and "listen" | Words (broadcasting terminology) - Questions at the broadcasting site and questions from viewers | NHK Broadcasting Culture Research Institute

I think you all thought the same thing.
There is also the kanji ``kokoro'' (heart) in ``hearing'', which is not in ``hearing''. There are some differences.
I only realized it when you told me (sweat)

So, in what situations will we use our "listening skills" in the future?

Situations where you can use your listening skills

I think there are various situations depending on the job.

• When asked by your boss (customer)
• When consulting with your boss (customer)
• When asking your boss (customer) about your requests

I think this is a common situation where you might end up "listening" instead of "listening."

In the IT industry to which our company belongs, when defining customer requirements, we must find out what the customer really wants.

In such situations, I especially want to focus on "listening."

What to do specifically to “listen”

So, what should we do to "listen"?

There were several points.

• Nod along with the story
• look at the other person
• don't hold your tongue
• I won't deny it
• Correct listening posture
• smile as much as possible

Personally, I don't have a problem with actually looking at the other person, but
I found it quite difficult to have someone look into my eyes all the time.

When it comes to looking at the other person, I think you need to be creative, such as looking away at the right time.

Also, even though I seem to be able to keep my mouth shut, I tend to end up doing it.

When someone tells you something you know, you may find yourself saying, "Oh yeah, that's XX, isn't it?"
However, the other person may not want to talk about it.

Even if you know this in your head, you tend to think of it as a habit.
I think it's important to listen to the story until the end.

summary

So far, I have written about the ability to listen.

Dale Carnegie said
that if you have the ability to listen, 80% of your life will be successful , so I definitely want to keep this in mind.

As a side note, I just picked up the phone for the first time, but
I was so nervous that I almost forgot the name and company name the moment I put it on hold.
Actually, I forgot his name.
I barely remembered the company name and the customer was already acquainted, so it was safe!

I will focus more on ``listening'' while saying that ``listening ability'' is very

We ask that you continue to watch over us with warm eyes.