[Manager Interview] What is the Infrastructure Unit and Beyond System Solutions Department?

Hello. This is Komatsu from public relations. spring! It's time for 🌸 and it's getting warmer!

This time, it's a manager interview project!
Please see below for the previous interview with the human resources manager.

[Manager Interview] What is Beyond's new graduate recruitment process as told by Beyond's HR manager?

This time, we interviewed Mr. Kashiwagi, the manager of the System Solutions Department (hereinafter referred to as the SS Department).

Beyond's SS department is the department to which infrastructure engineers belong. Mr. Kashiwagi was originally an engineer involved in system development. Along the way, he became in charge of server infrastructure, and with the opening of the Canadian office, he became the manager of the SS department.

We will take a deep dive into the SS club that Mr. Kashiwagi organizes, so please watch until the end!

Infrastructure engineers are in the service industry

Komatsu: Please tell us about the appeal and strengths of the SS club.

Kashiwagi: The basic premise is that being an infrastructure engineer is very similar to the service industry. Even though I'm an infrastructure engineer, I have a lot of communication with customers (albeit chat-based), so I think the job is simply interesting. I find it very appealing to be able to work with the customer in mind.

Conversely, if you want to become a serious engineer, this may not be the right fit for you. In that case, I personally think that system development such as programs is suitable for you.

The work of managed service providers (MSPs), which we infrastructure engineers work on, involves a lot more interaction with customers than system development, and it feels like a service industry no matter where we go. For example, an operator might respond to an incident and exchange solutions with the customer. The service industry and his MSP are close.

Operation/construction/education

Komatsu: Please tell us about Beyond's infrastructure engineers.

Kashiwagi: Basically, we are divided into three major teams to carry out our daily work. There are `` operation team, construction team, and education team.''

The operations team is the MSP (most service industry-oriented) for Beyond's main business, the construction team is a team like "the engineers" who build infrastructure, and the education team is a team that trains infrastructure engineers. Although each team is divided, the work itself is not divided, and everyone is involved in all work. All members perform server operation and maintenance, and depending on the timing, may be assigned to construction work.

The meaning of the division of teams is that they are divided to improve and manage work. For example, each team is thinking about ways to improve their current work, such as whether there is a slightly different way to make the work easier. Each team has a sub-leader/leader, so I want them to gain strength and grow into sub-leaders/leaders.

It is often thought that construction is more difficult than operation, but I believe it is the opposite. Construction work involves creating what you are told to do, and there is usually a predecessor. There are people who are already doing the same or similar things, so you can take advantage of that knowledge and modify and arrange things in your own way.

On the other hand, in operational work, we don't know what will happen on a regular basis, and we are required to ad-lib when responding to something that happens. Of course, there are times when you can respond according to the manual, but there are many cases where this is not the case. In that case, I feel that the level of difficulty is high because improvisation skills and the person's essential technical and customer service skills are required.

Construction work has deadlines, so there will be some tough times, but as long as the customer's servers continue to work, the operations team will have an endless number of problems to worry about. At Beyond, this operation is the star of our business!

Formation of a unique team centered around a leader

Komatsu: What is the atmosphere like in the SS department?

Kashiwagi: First of all, you are young! Recently, each team has been centered around a leader, and I feel that we have become a good team. There are many young members of the team, so I sometimes feel like I'm the only old man (lol).As there are many young members, there are many things that feel fresh, and some members say they want to do what they want to do. This applies not only to the SS club, but also to Beyond as a whole.

Because the SS department revolves around the leader, I feel that the voices of the members are heard well by the leader Even if I don't touch them, there are many things that I can leave to them as they are the leaders and run on their own.

Komatsu: What do you think the colors of each team in the SS club are?

Kashiwagi: Each team has different characteristics, such as a team that feels at home and works with a spirit of helping each other, a team that is a small gathering of warriors, a team where the leader is still pulling the pulley hard, and a team where everyone is working hard and working hard together. There is.

The team that educates engineers is a little different from others, but it has a bit of a school-like atmosphere. Each team is different depending on the atmosphere of the leader, but it's interesting because each team has various strengths and characteristics.

An honest person who doesn't give up

Komatsu : What kind of people would you like to work with?

Kashiwagi: honesty to accept what others say, so I want them to have this at least.

In addition, although it is rare, a major failure may occur and the atmosphere of customers and members may become tense. Failures may occur for which the cause is not immediately obvious. At such times, I believe it is important to respond to the end without giving up and to be able to compete with the customer, so I would like to work with someone who has the spirit of never giving up. In conclusion, are you an honest person who never gives up

An organization that grows in the natural flow

Komatsu: Recently, many new members have joined the company, what is their impression?

Kashiwagi: I feel that the number of people has simply increased. After all, it's good to have more people! I feel that it's a good cycle to have a certain number of new graduates join the company every year.

Of course, there are times when someone who is extremely capable suddenly comes in and reforms occur, but this rarely happens, and I personally feel that if anything, it's a distorted system. If that's the case, I think an organization that is optimized as new people come in will look fresh and natural. Of course, if big changes are needed, I don't think it's a problem to bring in someone who can bring about reforms.

However, I personally feel that it is a natural progression for Beyond to have new young people join them and gradually grow in size, and their ability values ​​to rise.

I believe it is my role to lay the foundation for new members to join the department and help the department run smoothly. Personally, I think that from there onwards, it would be better to proceed with the flow of ``building a department with the leader at the center.''

Creating an atmosphere that facilitates communication

Komatsu: Mr. Kashiwagi, are your hobbies and hairstyles related to team building?

Kashiwagi: That's right (lol) I'm not good at communicating to begin with... (lol) I use some kind of tool as an opportunity to communicate.

The other thing is, I want to be a character that says, That person is strange I do my job extremely well, but I want to be a character who is a bit of a strange person on a regular basis. The reason for this is that I have often been told that if I concentrate too much on work, people around me will look at me in a horrible way, which is scary. I am trying my best to create a relaxed atmosphere and eliminate unnecessary stress from members to their superiors.

As a result, I've created an environment where it's easy to communicate with the members, such as making my hair different colors, finding different hobbies to talk about with the members, and creating slightly strange characters. Once we started doing things like that, I feel that the atmosphere of the SS club changed for the better, although it may be a little.

lastly

Thank you for reading to the end!

This was an interview with Mr. Kashiwagi, the manager of the SS department, which oversees Beyond's main business, the server and infrastructure business. In this interview, I was able to learn more about Beyond's infrastructure engineers, and at the same time, I was able to learn more about the general manager who values ​​communication with members and oversees the SS department. (This is the first time I heard that you were creating characters lol)

I would be happy if at least one person saw this blog and wanted to work with Beyond or create Beyond as a colleague.

In addition to this blog, there is a lot of content where you can learn more about Beyond, such as blogs written by other members and YouTube. I would be happy if you could take a look at the various contents and understand even a little bit about Beyond. And for those of you who think Beyond might be a good fit for you, we look forward to meeting you in the future!

Beyond Co., Ltd. is recruiting new graduates for 25-year-olds to work with us.

If you are interested, please check out our recruitment site

Beyond Co., Ltd. Recruitment site ~ Making the world a little easier ~