Close contact with engineers! Please tell me the secret to working efficiently.

2024.01.18

• Server construction/operation
• public relations
• Recruitment

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This is Komatsu from public relations.

a Beyond blog where members post on various themes there is blog master who writes a blog every month !

Below are the blogs written by recent blog masters ⇩

Why does Beyond allow for free hairstyles?

Obtaining detailed process information on a Windows machine [tasklist command]

There are many challenges to writing a blog, such as finding time to write a blog and deciding on a blog theme.

I would like to catch up with Mr. Kawa from Blogmaster's System Solutions Department about how he makes time to write blogs and how he manages his work efficiently

Komatsu

Thank you very much Kawa-san!

river

Please~

Contents of daily work

The blog master is also a member of the System Solutions Department, so he is an engineer who handles server operation and maintenance on a daily basis.

Komatsu

Please tell us about Kawa-san's daily work.

river

Broadly speaking, we carry out four tasks on a daily basis.

river

The first is responding to inquiries from customers, creating procedure manuals, and performing actual work .

This is my main job, so I do about 80% of it.

Komatsu

This is the number one job I do on a daily basis as an infrastructure engineer. I see.

river

The second dealing with server construction projects .

Depending on the timing, I may be assigned to a server construction project, so I may work on that.

river

The third task business improvement .

There are some tasks that have become routine during the operation, maintenance, and monitoring of servers, so we are exploring ways to automate and improve these tasks.

I have also created a system that can automatically remind you of tasks that are due soon.

Komatsu

It's amazing how much you think about it and make it. . .

river

The fourth step to follow team tasks and members .

Since we work as a team, we also perform team tasks and follow up on new graduate members.

river

The emphasis on each task varies from time to time, but these four tasks are carried out on a daily basis.

As for my blog, I'm slowly working on it whenever I have some free time and feel like it!

Komatsu

He is a diligent genius. I'll follow suit too.

What is important when working as an infrastructure engineer

Komatsu

Please tell us what you value most in your daily work as an infrastructure engineer.

river

In particular, I am conscious of not ending things on the surface.

Komatsu

What do you mean on the surface?

river

When something goes wrong with a customer's server and an alert goes off, we don't just report the results.

Anyone can do just reporting the results, and I don't think that's what customers are really looking for.

river

Of course, not everything can be immediately understood or solved, but it is important to always dig deeper and focus on the fundamentals, such as ``Why is this alert ringing?'' ``Is there a problem occurring?'' I'm keeping this in mind.

This may be due to the fact that I like to think about why things move the way they do and what kind of structure they have.

Komatsu

Although the work is different, I am conscious of pursuing the why, but after listening to Mr. Kawa's story, I felt that I need to be conscious of it again.

What I keep in mind to work efficiently

I myself often feel that blog masters work efficiently, so this is something I am very concerned about.

Komatsu

Please tell us the points you keep in mind when working efficiently.

river

I had never thought about it properly, so I took this opportunity to organize it in my own way!

Komatsu

thank you!

river

Broadly speaking, I am aware of the following five things.

river

The first is to have a reasonable number of tasks.

When you work, you will be faced with various tasks every day, but I think it is important to have a number of tasks that you can control.

Komatsu

This is surprisingly difficult.

river

If you take on everything and exceed your capacity and can no longer get the job done, it will cause inconvenience not only to customers but also to your team members.

Therefore, I try to think carefully about how many tasks I can handle before setting them.

river

The second thing to rely on and listen to someone .

There are many things that you don't understand even if you think about it yourself. In terms of technology, each engineer has different areas of expertise and detailed areas, so if there is a problem that I can't solve on my own, I place importance on relying on other members who are good at it and borrowing their wisdom.

Komatsu

It means helping each other. Do you sometimes get asked about your areas of expertise?

river

Sometimes it happens (lol) If there are members who are having trouble with something that I don't know much about, I would like to help.

river

The third step to organize and prioritize tasks .

By organizing your tasks, you can work backwards to create a schedule, such as by what time in the day you should complete each task.

Komatsu

I think everyone is doing it consciously, but I feel like there are times when they don't do it.

river

As I map out the tasks in my head, I make them my own tasks in anticipation of other members' follow-up.

I am conscious of having white space so that I don't overcrowd the tasks

Komatsu

I want to take a peek inside Kawa-san’s head!

river

Fourth, make sure to take plenty of breaks .

I also value taking breaks to clear my head. If I lose concentration, my productivity won't improve, so I try to take regular breaks.

Also, Beyond a siesta system , so I sometimes take advantage of it to get a little sleep and clear my head.

Komatsu

It's not just Kawa-san, I sometimes see engineers sleeping in the break room.

river

The fifth thing to communicate in shared spaces .

There is a shared space where you can take a break, so I try to talk to someone when I take a short break.

Komatsu

Kawa-san certainly has the image of communicating with a variety of people. You did it consciously!

river

Well, that's true (lol). It's common to find a solution to an impasse during small talk.

Therefore, I am conscious of not only working silently, but also communicating with the members.

river

Just like the rubber duck effect, talking to a third party can give you ideas and often solve problems, so I think Beyond values ​​communication. I feel that.

Komatsu

Most of the things I realized from today. I would like to think again and proceed with my work with a proper awareness.

About Beyond Blog

When and how do you decide on the content of your blog?

Komatsu

I think it's difficult to decide on a blog theme, but how do you decide on a theme each month? ?

river

I haven't really thought about it, it's just a random idea! ?

Komatsu

Did you come up with an idea? ?

river

yes! When it comes to non-technical topics, I tend to come up with things that I like or when I'm relaxing, rather than thinking about them with great enthusiasm and thinking about writing a blog.

river

When it comes to technical topics, I try to write about things that I didn't know about while dealing with customers, but that I think others might also need.

As you work every day, you may come across things that you don't understand, so you may find yourself with no shortage of topics.

Komatsu

I am a blog master after all.

river

I write a blog every day to output the information I've learned through research, hoping that it will be helpful to someone (inside or outside the company) who may be having the same troubles as me.

The secret to mass producing blogs

Komatsu

Kawa-san writes a blog every month, but is there any reason why you are able to mass-produce it?

river

funny! You may be constantly on the lookout for any material that makes you think.

river

As mentioned above, I often focus on things I don't understand, but I also Hatena Bookmark , so I often get hints from there.

Since we are an engineering company, I hope that by taking up new and interesting technologies as themes, we can create excitement within the company.

Komatsu

That's a good idea! Certainly, if there is an interesting technology, everyone will respond.

river

Rather than writing classic stories, I focus on geeky but interesting stories, and if I reach just one person, if I can be of help to one person, and if I can make the world a little easier, I'd be happy. , I write blogs on various topics.

Komatsu

I feel like I was able to peek inside Kawa-san's head a little bit. thank you very much!

river

Thank you very much~

summary

Through this interview, even members with whom I normally communicate had many new discoveries and learnings, and it was very helpful for me as well.

In order to proceed with my work efficiently, I will reconsider my awareness of my daily work. I think each person has a different work style and what they are conscious of, but it might be interesting to think about it again.

That's it for the interview with blog master and infrastructure engineer Kawa!

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