What items do you handle in cloud server design & deployment?
After the infrastructure design has been defined, including the number of cloud server hosts, their specifications, the OS/middleware versions to be installed, subnets, and security policies, the cloud server construction work will be carried out based on the contents of the infrastructure design
Once the initial construction of the cloud server is complete, we will provide you with a set of login and configuration information for the cloud server
● Cloud server design and construction
Cloud server design and construction support items
| Cloud server design and construction items | Cloud server configuration design | Server machine setup | OS / middleware / module installation and configuration |
| Subnet/Security Policy Settings | Login user account settings | IP address permission settings | |
| Virtual Host Configuration | Backup Settings (Internal Backup) | Monitoring tool settings (Zabbix) | |
| Server parameter sheet creation | Email/phone/chat support | Cloud usage fee billing service (Japanese yen, invoice payment) | |
| Server data migration (optional) |
- | - |
* For any cloud server design and construction requests other than those listed above, please contact us separately.
* This service does not include the purchase or installation of domains, DNS, or SSL certificates.
What are the items covered in cloud server operation, maintenance, and monitoring?
Our engineers are on-site 24 hours a day, 365 days a year to handle the operation, maintenance, and monitoring of your cloud servers, and we also provide rapid troubleshooting for any unexpected issues that may arise
We also analyze the operational status and trends of systems and applications, provide advice on potential future problems, and support the optimization of infrastructure configuration. By helping to prevent and improve operational problems before they occur, we can achieve more reliable cloud server operations
● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)
Cloud server operation, maintenance and monitoring support items
| Cloud server basic support items |
24/7 engineer support | Email/phone/chat support | First response to problems (alert notification/cause investigation) |
| Secondary response to failures (failure isolation/failure recovery) | Cloud operation support (scaling instances, expanding disk volumes, creating IAM, etc.) | Technical support/advice regarding cloud configuration and functionality | |
| Cloud server operation and maintenance items | Server restart (machine/OS/middleware) | Adding and changing OS/middleware settings | Security policy additions and changes |
| Adding and changing login user accounts | Adding and changing IP address permission settings (including blocking invalid IP addresses) | Adding and changing virtual hosts | |
| Log acquisition (access.log/error.log, etc.) | Server monitoring items / alert threshold addition/change | Vulnerability fixes (version upgrades using package management tools such as yum) *Best effort support |
|
| Middleware performance tuning * Best effort or optional |
Technical support/advice regarding OS/middleware (OSS) *Best effort service |
- | |
| Cloud Server Monitoring Items | Ping monitoring | Port Monitoring | Apache monitoring |
| SWAP monitoring | Disk Monitoring | CPU/LA monitoring | |
| URL Monitoring | Process Monitoring | Performance Monitoring | |
| Database Monitoring | - | - |
* For any cloud server operation, maintenance, and monitoring requests other than those listed above, please contact us separately.
* The minimum contract period for this service is 3 months.
Is there a limit to the number of times I can receive support for cloud server operation, maintenance, and monitoring?
There is no limit to the number of support requests for cloud server operation, maintenance, and monitoring. Also, there are no additional costs for exceeding the number of support requests
We provide support 24 hours a day, 365 days a year via email, phone and chat
● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)
Does it support the deployment and operation of large-scale infrastructure?
Yes, we specialize in the deployment, operation, maintenance, and monitoring of infrastructure environments used for large-scale web service systems.
We support the design, deployment, and 24/7 operation, maintenance, and monitoring of infrastructure environments involving dozens or hundreds of servers (hosts). Of course, if the minimum number of servers is required, we can accept orders from just one server.
● Cloud server design and construction
● Cloud server operation, maintenance, and monitoring (24
hours a day, 365 days a year) ● Cloud server operation monitoring service (24 hours a day, 365 days a year)
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)
● Cloud server migration
● North American cloud server construction, operation, and maintenance
What are the services provided by Beyond suitable for?
This service is suitable for companies that operate web services such as games, apps, e-commerce sites, media sites, and digital content, where speed and flexibility are particularly important and are directly linked to sales, companies that want to focus on content development and management, and companies that do not have a server administrator
Furthermore, companies facing such challenges tend to outsource their work to MSPs (managed service providers) like Beyond, which specialize in building, operating, maintaining, and monitoring cloud servers
● Cloud server design and construction
● Cloud server operation, maintenance, and monitoring (24
hours a day, 365 days a year) ● Cloud server operation monitoring service (24 hours a day, 365 days a year)
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)
● Cloud server migration
● North American cloud server construction, operation, and maintenance
What are the monitoring tools for operation, maintenance and monitoring?
For cloud server operation, maintenance, and monitoring, we use Beyond's proprietaryZabbixmonitoring server as the standard monitoring tool. Therefore, customers do not need to prepare an additional server environment for Zabbix.
*You can also use "Amazon CloudWatch" according to your needs
● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)
● North American cloud server construction, operation, and maintenance
Can you help me migrate server data from an existing server?
Yes, we undertake the migration of server data from on-premise, physical server, or legacy system environments to cloud environments
In addition to migrating data to the new cloud environment, we also thoroughly check to ensure that the database data is updated without any issues and that there are no problems with the operation of services or content
*Please note that a separate fee will be charged for the server data migration process
How long does it take to apply for cloud server-related services and start using them?
◇ If you are taking over an already established cloud server or an existing system environment
, we can provide operation, maintenance, and monitoring services within approximately 7-10 business days after you place your order.
◇ When designing and building a new cloud server
, the new server environment will be built in approximately 10-15 business days after you place your order, and then operation, maintenance, and monitoring services will be available.
* Regardless of the pattern, once the monitoring settings on the cloud server are complete, we will provide you with a parameter sheet (settings information) for the server environment
*The above delivery dates are estimates only. Schedules and delivery dates may vary depending on the system configuration and circumstances. Please contact us for details
● Cloud server design and construction
● Cloud server operation, maintenance, and monitoring (24
hours a day, 365 days a year) ● Cloud server operation monitoring service (24 hours a day, 365 days a year)
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)
Is technical support for OS/middleware available?
Yes, we provide design, construction, and technical support for OSS (open source software) used in LAMP environments (CentOS, AlmaLinux, Apache, MySQL, PHP, etc.), as well as technical support for parameter tuning
*For commercial operating systems/middleware such as Windows and Oracle, we will provide support on a best-effort basis
● Cloud server design and construction
● Cloud server operation, maintenance, and monitoring (24
hours a day, 365 days a year) ● Cloud server operation monitoring service (24 hours a day, 365 days a year)
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)
● North American cloud server construction, operation, and maintenance
Are OS/middleware security updates (vulnerability fixes) available?
Yes, if a highly urgent security vulnerability is discovered and it is determined that an immediate response is required, we will coordinate with you to schedule the security update and then carry out the security update
*Security updates and version upgrades are supported using package management tools such as yum
● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)
What is the security system for cloud server operation, maintenance, and monitoring?
We provide cloud server operation, maintenance, and monitoring services based on the information security basic policy of " ISMS (ISO/IEC 27001:2022 )," an international standard for third-party certification
◇ Obtained ISMS (ISO/IEC 27001:2022) certification, the international standard for third-party certification of
information security management systems.
◇ Operations, maintenance, and monitoring
are handled by three locations: Osaka, Shikoku, and Canada.
◇ Internal network environment for operations, maintenance, and monitoring:
All employees' PCs are
connected via a dedicated network line and fixed IP address for operations, maintenance, and monitoring tasks.
◇ Operation, maintenance, and monitoring work system:
3 shifts (including nighttime hours, weekends, and public holidays)
◇ Responding to OS/middleware vulnerabilities:
JPCERT/CC provides information on the collection and dissemination of OS/middleware vulnerability data.
◇ Entry to the office
is restricted to authorized personnel only (access is controlled by security card authentication).
● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)
What is the lineup of cloud servers that you support?
Regardless of the cloud server platform, including AWS, Google Cloud, Microsoft Azure, Oracle Cloud (OCI), and IDCF Cloud, we provide the optimal cloud server environment to meet your needs. We also handle the construction and operation of multi-cloud configurations
For details on supported cloud servers, please see below
● Cloud Partners & Cloud Compatibility List
● Cybersecurity Compatibility List
Can you also handle operation, maintenance, and monitoring of services other than cloud (hosting, VPS, etc.)?
Yes, even in server environments such as hosting, VPS, and rental servers, as long as you have an environment where you can connect remotely via SSH or RDP ports, Beyond can provide operation, maintenance, and monitoring services
However, please note that the operational maintenance and monitoring support items may be limited depending on your system environment and specifications
● Cloud server design and construction
● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
Is it possible to continue supporting the current server environment as is?
Yes, we can take over your existing cloud and server environment as is, and we will continue to operate, maintain, and monitor it. In this case, we will install and configure our own Zabbix monitoring server as standard
Additionally, if Beyond detects any problems with the configuration or performance of your infrastructure environment during its operation, maintenance, and monitoring, we will propose parameter reconfigurations and tuning to improve infrastructure operations
● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)
Is emergency contact and technical support available by telephone 24 hours a day, 365 days a year?
Yes, Beyond's server engineers operate, maintain, and monitor cloud servers in three shifts, 24 hours a day, 365 days a year, so we are able to provide technical support over the phone, even in the early morning or late at night.Of course, we also provide technical support via email and chat
● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)
● AWS cloud integration
● AWS operation monitoring service (24 hours a day, 365 days a year)
Is it possible to have engineers on-site to handle in-house system construction and troubleshooting?
Unfortunately, Beyond does not build systems for on-premise environments within customers' companies or provide on-site support (working at customers' premises)
All cloud server environment construction, migration, operation, maintenance and monitoring will be handled remotely
Is it possible to define system requirements for cloud server design & deployment?
Yes, we will listen to and advise you on the system specifications and security requirements of your services and applications, and define the prerequisites for your cloud server environment
However, please note that we do not hold frequent requirements definition meetings (participate in regular meetings) or create requirements definition documents
● Cloud server design and construction
● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)
● Cloud server migration
Can you also manage the purchase, acquisition, and renewal of domains and SSL certificates?
Yes, we have a wide range of domains and SSL certificates available. Of course, we also undertake installation and renewal of SSL certificates on cloud/servers
● Domain/DNS acquisition and management
● SSL certificate acquisition and management
Please tell me the process for migrating server data
When migrating from your current server to the cloud, we will select the new cloud server to be introduced, thoroughly identify bottlenecks and risks during data migration, and determine the work process and schedule, including database and content data synchronization methods, system downtime, DNS switching work, and operation confirmation
| Server data migration process (example) | |
| Beyond Work | 1. Hearing and Definition 2. Investigation of the Current Server Environment * Connection information to the current server is required 3. Data Migration Schedule Adjustment 4. Design and Construction of the New Server Environment for Data Migration (Machine Setup, OS/Middleware Installation, etc.) 5. First Data Migration from Current Server to New Server (Full Data Import) 6. Service and System Operation Verification (First Time) 7. Second Data Migration from Current Server to New Server (Differential Data Import) * System downtime for maintenance will be required 8. Service and System Operation Verification (Second Time) 9. DNS Server Record Switching and Destination Change * Or performed by the customer 10. Creation of a Parameter Sheet for the New Server |
| Customer work | 1. Schedule the data migration. 2. Apply for the new server. 3. Modify and upgrade the programs of the current service and system . *Please take action as needed. 4. Create a maintenance page . *This will involve system downtime, so please prepare as needed. 5. Switch DNS server records and change their destination. *Or perform this via Beyond. 6. Verify the operation of the service and system. 7. Remove and cancel the current server. |
* The server migration process outlined above is just one example. The method of server migration will vary depending on your system environment, and we will respond according to your specific needs.
* This service requires a separate fee for server data migration. Please see below for details.
Can you perform load testing on a cloud server?
Yes, at Beyond, we use Apache JMeter to create and run test plan scenario files (jmx files) either by the customer or at Beyond, and we will perform and support load tests that simulate the load of the production environment
◇ Load testing and support process
1. Define expected load and performance targets.
2. Design load tests (throughput targets, etc.).
3. Create load test scenarios
. 4. Set up the load test environment
. 5. Conduct load tests.
6. Review and analyze
load test results. 7. Prepare documentation of load test results.
◇ If the goal is not reached, continue the following steps until the goal is reached
- Check and correct any problems with the load test design.
- Check and correct any problems with the program implementation, server configuration, and database design.
- Retest.
*This service requires a separate fee for load testing. Please see below for details
I'm suffering from a cyber attack
Systems and applications are constantly under attack from the outside
In order to prepare for cyber-attack emergencies and strengthen security on a daily basis, it is necessary to implement at least the following specialized security measures to minimize problems and damage
○ Use a WAF to defend against external internet attacks
. ○ Use an IPS/IDS to protect servers and the network from malware.
○ Conduct regular vulnerability assessments of applications.
Is it possible to design and build an on-premise server (physical server)?
We regret to inform you that Beyond does not design and build on-premise (physical servers) or provide on-site support. We only design and build infrastructure environments that allow for remote work, such as cloud, hosting, and VPS
Even in on-premise (physical server) infrastructure environments, we can provide server operation, maintenance and monitoring (24 hours a day, 365 days a year)
Can you design and build a CI/CD/DevOPS pipeline?
Yes, we also provide design, construction, and technical support for CI/CD and DevOPS pipelines using tools such as Jenkins, CircleCI, Ansible, and Terraform
● DevOps implementation support (CI/CD construction, infrastructure operation)
● AWS cloud integration
● Kubernetes (k8s) design, construction, and operation
Are there any initial costs if I take over operation, maintenance, and monitoring from my own company or another company?
Yes, there is an initial fee from Beyond
Whether you are taking over a server environment from your own company or another company, the following initial tasks will be required
◇ Installation of Beyond's monitoring server (Zabbix) agent on the server environment to be monitored
◇ Setting of alert thresholds on the monitoring server
◇ Investigation of the existing server environment settings
● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)
● AWS operation monitoring service (24 hours a day, 365 days a year)
Are there any volume discounts for the monthly operation, maintenance and monitoring fees?
If the number of servers (hosts) or roles subject to cloud server operation, maintenance, and monitoring is large, volume discounts may be available
Please contact us via the inquiry form and speak with the person in charge
● Cloud server operation, maintenance, and monitoring (24 hours a day, 365 days a year)
● Cloud server operation monitoring service (24 hours a day, 365 days a year)
● AWS operation monitoring service (24 hours a day, 365 days a year)
Does it support server deployment and operation using AlmaLinux?
Yes, we also support the construction, operation and maintenance of cloud servers using the AlmaLinux OS
Alma Linux is an open source Linux distribution developed as a fork of RHEL (Red Hat Enterprise Linux), and is characterized by its compatibility with RHEL and CentOS
Please feel free to contact us for server data migration and replacement from CentOS
● Cloud server design and construction
● Cloud server operation, maintenance, and monitoring (24/7)
● Cloud server operation monitoring service (24/7)
● Cloud server migration
● AlmaLinux OS server design and construction service
● CentOS server migration solution
● North American cloud server construction, operation, and maintenance
Can you design, build, and operate Kubernetes and Docker containers?
Yes, Beyond supports the design, construction, operation and maintenance of Kubernetes and Docker container environments
We have experience in designing, building, operating and maintaining the following container environments. Please contact us for details
◇ Amazon Elastic Container Service (ECS) + AWS Fargate
◇ Amazon Elastic Kubernetes Service (EKS) + AWS Fargate
◇ Google Kubernetes Engine (GKE)
◇ Alibaba Cloud Container Service for Kubernetes (ACK)
◇ Oracle Cloud Infrastructure Container Engine for Kubernetes (OKE)
● AWS Cloud Integration
● Kubernetes (k8s) Design, Construction, and Operation
Can I participate in a competition?
Unfortunately, Beyond does not prepare RFPs (requests for proposals) or proposals for participating in competitive projects
However, we can provide you with Beyond's service materials and resources for documents that you create and submit
Do you handle the construction and operation of cloud servers for overseas companies?
Yes, we provide cloud server construction, operation and technical support to customers, mainly Japanese companies, local subsidiaries and overseas group companies in overseas areas
Each of Beyond's wholly owned subsidiaries (Japanese companies) provides global standard services that take advantage of their location
North America
• Company Name:Beyond GTA Inc.(Canadian subsidiary)
• Location: Toronto, Canada
• Service Area: North America (USA / Canada)
● North American Cloud Construction, Operation and Maintenance
China/Greater China Region
・Company name:Beyond Technology Shenzhen Co., Ltd.(local subsidiary in China)
・Location: Shenzhen, China
・Available areas: China (Inner China / Hong Kong / Macau / Taiwan), Singapore
● Cloud infrastructure construction, operation, and maintenance in China
We are troubled by the rising cost of cloud services due to the weak yen
Most foreign cloud services require payments in USD (US Dollars), so they are greatly affected by exchange rates
To reduce your monthly cloud usage fees, we recommend that you consider the following methods
① Optimizing cloud resources
, deleting unnecessary cloud resources
, and optimizing and automating resources.
② Review your subscription plan
, utilize reserved instances
, and utilize spot instances.
③ Compare infrastructure services
, choose the right cloud provider
, and utilize on-premises infrastructure environments.
④ Strengthening cost awareness within the company
; improving cost awareness and providing training
; and reducing hidden costs.
● [Countermeasures against the weak yen] How to cut costs on cloud usage fees
